Dear Candice, We are thrilled to hear that you will definitely choose us again when you return to Des Moines! It was our pleasure hosting you, and we look forward to welcoming you again. Best, Steve Smyka, GM

Dear Ruben, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your 5 out of 5 review, areas for improvement, and for choosing our hotel. Please visit us again soon. Best, Steve Smyka, GM

Dear Kimberly, I’m sorry that you did not find us to be a good value and that the quality of your room was not met with our superior service. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Steve Smyka, GM

Dear Chris, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area! Best, Steve Smyka, GM

Dear GEORGE, Thank you for choosing us. We apologize that your visit was not exceptional due to an unforeseen issue with our elevators and we appreciate your feedback. We hope to exceed your expectations next time. Sincerely, Steve Smyka, GM

Dear Sara, Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Best, Steve Smyka, GM

Dear Mirsalar, The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Steve Smyka, GM

Dear Thomas, We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support! Best, Steve Smyka, GM

Dear Jenel, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Steve Smyka, GM

Dear Arielle, We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us! We take pride in the details and are thrilled they made for a great stay! On behalf of the entire staff, thank you for choosing our hotel, and please visit again in the future. Best, Steve Smyka GM

Dear Chayton, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Steve Smyka, GM

Dear Lori, Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Steve Smyka, GM

Dear Erika, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Steve Smyka, GM

Dear Taylor, The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Steve Smyka, GM

Dear Kelly, We sincerely apologize for the maintenance issue with the ice maker that caused your room carpet to become wet. Furthermore, we regret not responding empathetically when sharing the problem with you. We will share your feedback with our team and take immediate steps to improve. We hope to have the opportunity to host you again for a seamless experience. Thank you for choosing to stay with us. Sincerely, Steve Smyka GM

Dear Patrick, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Steve Smyka GM

Dear Pedro, Bright, fresh, and comfortable guestrooms are our goals, so I sincerely regret that we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as team to foster improvements. For this reason, we hope that you might consider a return visit. We’d love another opportunity to show you that cleanliness is our top priority. Sincerely, Steve Smyka GM

Dear Lauren, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we sincerely apologize for the issues and poor conditions you experienced in your room. We understand that the details can make or break a trip and we regret that we failed to meet your expectations. Your feedback is incredibly valuable to us as it helps us identify areas for improvement. We truly appreciate your patronage and hope to have the opportunity to serve you better on your next visit. Sincerely, Steve Smyka GM

Dear ??, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Steve Smyka GM

Dear Laura, We appreciate your choosing us and are glad that you enjoyed your visit overall. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We hope to WOW on a return trip to our area. Best, Steve Smyka GM

Dear Julie, Your review details the type of experience that we strive to provide all of our guests. Your comments will be shared with our entire team to let them know that their hard work is making a difference and being noticed. Thank you for staying with us and sharing this uplifting review. Best, Steve Smyka GM

Dear Jessica, Thank you for taking the time to write a review. We appreciate your feedback and are very sorry for the issues you experienced. We are known for providing a comfortable stay and meticulous attention to detail, so I am very sorry we missed the mark. We hope you will consider a return visit in the future. We'd love another opportunity to deliver the same exceptional stay our guests have come to expect. Sincerely, Steve SmykaGM

Dear Estela, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Steve Smyka GM

Dear Jean, It was our pleasure to host you, and we look forward to a return visit. Thank you for choosing us. Best, Steve Smyka GM

Dear Bryce,We appreciate you taking the time to review our hotel, and we are delighted to learn that you enjoyed our convenient location. However, we are sorry to hear that our shuttle service did not meet your expectations. We value your feedback as it helps us continually improve and enhance our guests' overall experience. It was a pleasure to host you, and we hope to see you again soon.Sincerely,Steve SmykaGeneral Manager

Dear Michael, Thank you for taking the time to provide this valuable feedback. I sincerely appreciate your acknowledgment of our high cleanliness standards. I am disheartened to hear other aspects of your stay were underwhelming. Your feedback will be shared as we continually monitor and strive to enhance the guest experience. We hope to welcome you again soon.Sincerely, Steve Smyka GM,

Dear Deb, We are incredibly grateful you took the time to leave us a review! We love to hear that our guests are happy with their experience! On behalf of the entire team, thank you for your feedback; we hope to have the opportunity to host you again soon. Best, Steve Smyka General Manager

Dear Kristi, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Steve Smyka GM

Dear Justin,I can see that you had a negative experience during your stay and I want to apologize for any inconvenience caused. I regret that we were not able to provide you with a room upon your arrival and that the accommodation you received did not meet our high standards of service. Additionally, I am sorry that the in-room snacks were not stocked prior to your arrival. I hope that you will give us another chance to provide you with the exceptional stay that our guests have come to expect. Once again, please accept my sincere apologies for any stress or inconvenience caused and thank you for bringing this to our attention.Sincerely,Steve SmykaGeneral Manager

Dear Kristin,"I apologize that you did not consider us to be a good value and that the quality of your room did not meet our usual standard of service. Our top priority is to ensure the satisfaction of our guests and I am sorry that we were not able to leave you with a better impression. We appreciate your feedback as it provides us with an opportunity to improve for future stays. Thank you for taking the time to share your review with us and we hope you will consider a return visit.Sincerely,Steve SmykaGeneral Manager

Dear Aaron, First and foremost, we greatly appreciate your continued patronage. We value you as our loyal guest and are very disheartened to learn your most recent interaction did not align with exceptional prior experiences. Your feedback will be reviewed from a team perspective to ensure we consistently provide our guests with the high level of comfort and service that is the signature of our hotel. Again, I am very sorry we let you down. I hope you will give us another opportunity to regain your confidence in our commitment to your comfort and satisfaction.Sincerely,Steve SmykaGeneral Manager

Dear William,While I am pleased to hear that you found our breakfast to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced.Sincerely,Steve SmykaGeneral Manager

Dear Jenny,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Steve SmykaGeneral Manager

Dear Connie,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Steve SmykaGeneral Manager

Dear Owen,Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage.Best,Steve SmykaGeneral Manager

Dear William,I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us.Sincerely,Steve SmykaGeneral Manager

Dear Timothy,We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support!Best,Steve SmykaGeneral Manager

Dear Ryan,It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.Best,Steve SmykaGeneral Manager

Dear christopher, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Steve Smyka GM

Dear Noe,Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon.Best,Steve SmykaGeneral Manager

Dear Christopher,Offering high-quality rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit.Sincerely,Steve SmykaGeneral Manager

Dear Brian,Thank you for your kind comments. I am thrilled to hear you liked our service levels and great breakfast. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon.Best,Steve SmykaGeneral Manager

Dear Brooke,Thanks for letting us know you enjoyed your visit. We appreciate your patronage!Best,Steve SmykaGeneral Manager

Dear Kelly,Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area.Sincerely,Steve SmykaGeneral Manager

Dear Tara,I appreciate your business and the fact you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better.Sincerely,Steve SmykaGeneral Manager

Dear Catherine,It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Embassy Suites for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Des Moines.Best,Steve SmykaGeneral Manager