Ratings based on 336 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Cedar Rapids, IA

Fantastic place, I would use again!

Posted Aug 14, 2016
Pros: - Staff were courteous and helpful. - Rooms were clean and comfortable. - Receiving regarding complimentary hotel services with my key.
Cons: I forgot my phone charger with me but had my USB cord. Able to charge at the open guest computers in the lobby but would have been nice to do in room.
Location: Hotel is very close to Drake University and Downtown Des Moines. Gas Stations nearby. Nearby grocery store is about a mile west of the hotel.
I booked my room for the Iowa State Fair a few months in advance. I called and e-mailed the hotel regarding questions I had regarding my stay and the staff were very prompt, courteous and helpful. Hotel location is very close to Drake University and Downtown Des Moines. A few gas stations nearby but expensive. Nearest available grocery store/drugstore is a Hy-Vee about a mile west of the hotel. When I arrived my check-in was quick. I received the wifi password along with a list of available complimentary hotel services with my key cards. My stay was very pleasant. Everything was clean and tidy and very comfortable. My co-guest messed up the shower a bit and we spilled some water but the staff made sure we got as many extra towels we needed to clean up. The next morning I enjoyed the complimentary breakfast buffet. The hotel itself isn't a very huge place but they had a breakfast buffet that would rival any larger hotels I have stayed at. A really big spread with a lot of variety. My go-guest and I were thoroughly impressed. They have 2 computers available for guests with internet access along with a printer along with USB and 3 prong chargers. Check-Out was quick. I had a fantastic stay there and will most definitely consider staying there next time I travel to Des Moines.
4 out of 5
by A verified traveler from Bluffdale, UT

A good place to stay when visiting Drake U.

Posted Aug 9, 2016
Hotel is in great condition and location for visiting Drake. Cleaning Staff was terrible--our room was directly across from laundry and we hung up the door "Shhhh" sign in plain view, but that did not keep the staff from being extremely noisy for 1+ hours in talk & laughter, waking us up early. In addition they never cleaned our room, so we had to get the front desk to replace towels and supplies.
2 out of 5
by Julie

Glad to get home after this one.

Posted Jun 27, 2016 on Hotels
Terrible service (rude/unknowledgeable staff), run down building, damp, unclean room. Front entrance filthy, Bubbling wallpaper in bathroom, dirty doors/carpet, furniture falling apart, carpet felt sticky to socks. Room was across from housekeeping who kept their door open so we couldn't avoid hearing their conversations (and even heard the dryer- NO noise protection). The neighborhood also felt unsafe. I didn't even want to stay, but we did- we were gone by 7:30am without breakfast.
4 out of 5
by Paula from Davenport

Posted Jun 17, 2016 on Hotels
Clean and quiet. Perfect location for my needs.
3 out of 5
by Larry from Lockridge

Pretty nice for the area

Posted Jun 8, 2016 on Hotels
For the area it is pretty nice. A little over priced like all hotels in Des Moines. Breakfast quality is not good( Styrofoam eggs and leather bacon) but it is free. Diner next door is a real plus
Comment from Hotel Management
by Michael, Hotel Management
Thank you for the review. Your breakfast concerns will be addressed.
4 out of 5
by Hernan from Santiago

Excelente precio / calidad!

Posted Jun 6, 2016 on Hotels
Estuve en el hotel por un par de noches, ya que me encontraba de paso en Des Moines. Cuenta con servicios excelentes, cercano a lugares de comida y a minutos del aeropuerto. Los chicos de la recepción fueron muy amables.
4 out of 5
by Jayne

Posted May 26, 2016 on Hotels
Comment from Hotel Management
May 31, 2016 by Michael, Hotel Management
We appreciate your stay with us, and hope to have you as our guest once again.
4 out of 5
by Charlie

This traveler left a rating score only Posted May 10, 2016 on Hotels
4 out of 5
by Peter

This traveler left a rating score only Posted May 8, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Apr 11, 2016
Friendly staff, late check in was not a problem. Very nice room. Clean, large room. Very comfortable. My only complaint was that the continental breakfast was set out about 15 minutes late.
Comment from Hotel Management
Apr 18, 2016 by GM, Hotel Management
We appreciate the valuable feedback. The breakfast issue we be addressed right away. We hope to see you again.