Ratings based on 144 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
78% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Families
by V is Me

HI Des Moines - Northwest with Kids and a Dog

Posted Aug 20, 2015 on Orbitz
We stayed here during a family roadtrip as a half-way stop in our route. The decor is nice and seems as though it may have been renovated fairly recently. The rooms were very comfortable and have plenty of space. I was pleased to have a mini-fridge and microwave in our room. Shower was good, plenty of pressure and hot water. Pool area is HUGE. The pool was too cold for me to enjoy, but I did like the hot tub. Loved the Bennigans that is attached. Great service there, really attentive manager and bar staff. I had a quick beer at the bar while waiting for an order of hot wings that I took back to the room. Food was very good. Hotel does not include breakfast like the HI Express does which was a disappointment to me - until I found out from the front desk clerk checking us in that they would give us coupons for free breakfast for the kids. My husband and the boys enjoyed the breakfast a lot, and I was glad they provided this. There is a grassy area and it is close to a residential area so I was able to do a nice walk with our dog. Since we were traveling with a pet they had us on the first floor which also made it convenient for taking her outside. They do request when entering and exiting with pets you use the side door rather than the front enterance. Pet fee was only $20.00 which is very reasonable compared to many other properties (I was quoted $100.00 at another nearby property!!!). I was very pleased with my stay overall.
2 out of 5
by A verified traveler from iowa

Nice outside appearance, terrible inside

Posted Aug 16, 2015
The first room they gave me the air conditioner didn't work. In second room the carpet was tore up by the bathroom door, the wallpaper was falling off the walls, room looked old and smelled musty.Then had to call the front desk at midnight and complain because they had people hanging out in parking lot with radio turned up. This continued all night even after I complained. Will not stay here again.
Comment from Hotel Management
Aug 21, 2015 by GM, Hotel Management
Dear Nice, Thanks very much for your comments. I am pleased that you found the appearance of the hotel to your liking. In so far as the issues you raised, I am somewhat perplexed as we have recently completed a $2 million dollar renovation, and removed all of our guest room wall vinyl and replaced with a textured and painted finish. This of course in addition to completely new furniture, bedding, carpet, and drapes. Additionally we did have security staff on duty that night, and I checked the duty logs and did not find a notation of any disturbance. Thanks again for your comments.
5 out of 5
Recommended
for Couples
by Barbara from Fort Collins Colorado

Posted Jul 17, 2015 on Hotels
We stayed for one night and just love the place! We also enjoyed the staff and food at the bennigans that is attached.
3 out of 5
by A verified traveler

Ok, not great

Posted Jul 15, 2015
Very expensive for the quality of the hotel. Very dated. Clean but could certainly use a remodel. We needed a place to stay while driving through and most hotels were booked due to an event in town, which probably is why they could charge $190 for 4 of us. While I've stayed in worse, we won't likely pick this one again if given a choice
Comment from Hotel Management
Aug 21, 2015 by GM, Hotel Management
Dear OK Thank you for your comments. I am please that you found the hotel clean and up to your standards. We have indeed just completed a $2 million dollar renovation that includes the exterior, all public space, guest room corridors, and all of the guest rooms including furniture, carpet, walls, drapes, seating, bedding, appliances, ceilings, and lighting. Yes indeed there was an event in town, the Iowa State Fair. Might I suggest next time to plan an extra day in Des Moines as the Iowa State Fair has been rated the number one state fair in the country and in the top tier of ALL events for the country. It is well worth the time, and yes it is quite popular. Thanks for posting your comments, Sincerely,
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jun 30, 2015 on Hotels
We arrived very late but got in right away. Folks at the front desk were very helpful. Using Hotels.com made for a very easy check-in and out.
4 out of 5
Recommended
for Getaway With Friends
by Robert from Holton Kansas

Great weekend stay

Posted Jun 26, 2015 on Hotels
Fast friendly staff. Clean room and facilities. Loved that the bennagins restaurant was attached to and accessible right from the hotel without having to go outside.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

As expected with better than average service.

Posted Jun 21, 2015 on Hotels
Good location, good staff, decent hotel, and everything has good hours.
3 out of 5
Recommended
for Couples
by A verified traveler

Maybe would go back!

Posted Jun 20, 2015 on Hotels
The hotel was nice and clean but the shower had some issues. First issue was that it was hard to turn on the water since the knob was very loose. The second issue was water would not drain so I was standing in it the whole time. I would maybe think of going back since the hotel service and food was excellent.
Comment from Hotel Management
Aug 22, 2015 by Mike, Hotel Management
Dear Maybe Thanks very much for posting your comments. I am very pleased you found the hotel service and food excellent. I am sorry that you had a bit of a problem with your tub. We will note that and please be aware that we have staff on 24 hours to respond to any issues you may have. Thanks again for your comments. Sincerely, Mike GM
4 out of 5
Recommended
for Families
by Kathryn from Omaha

Beautiful but small for family

Posted Jun 13, 2015 on Hotels
Beautiful facility esp the pool and fitness area. Rooms and bathrooms a little small.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean room, nice staff

Posted May 28, 2015
Stayed one night, conveniently located to restaurants and gas stations. Clean and well run