Fun in the bathroom
Posted Nov 28, 2016
The door to the bathroom jammed after I entered and closed the door. Apparently it had been damaged previously. The hotel staff was unable to get me out after my wife contacted the front desk due to the Thanksgiving holiday. After about half an hour, the manager arrived from his home and was able to force the door open. The provided us with a different room and gave us a one night voucher for our next visit. They didn't clean our room after our first night, but after I asked about it, they took care of it from that point on. I was our impression that they had not intended to use the room they moved us to so it may not have been completely ready for occupation. The manager was very conscientious about taking care of us.
Comment from Hotel Management
Nov 30, 2016 by Eric, Hotel Management
Thank you for taking the time to review our hotel. I remember you very well and am terribly sorry that you got trapped in the bathroom, it is quite unusual that the door handle malfunctioned as it did. I do appreciate how understanding and courteous you both were. We look forward to seeing you in the future.