Ratings based on 394 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 21, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2016
Pros: Clean, parking was close.
Stayed as part of travel for the weekend. Easy to get to, free parking close to hotel and easy check in late at night.
4 out of 5
by Joseph from Omaha

Great service in landmark hotel

Posted Aug 14, 2016 on Hotels
Landmark hotel is great shape. Excellent customer service.
3 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Aug 8, 2016
Pros: great location - right in the middle of all the action downtown.
Cons: the bathroom needs some updating.
Location: great location - right in the middle of all the action downtown.
great location - right in the middle of all the action downtown.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 6, 2016 on Hotels
2 out of 5
by Diana

This traveler left a rating score only Posted Jul 18, 2016 on Hotels
2 out of 5
by A verified traveler from Chicago

Have they given up?

Posted Jul 14, 2016 on Orbitz
Pros: The staff was mostly very pleasant – especially Emily, the bartender. She made the trip!
Cons: Housekeeping. It's also a pretty outdated hotel, but they are closing soon for a big reno.
I know this hotel is closing for renovations soon, but it seems like most of the housekeeping staff has let the building? Our room never got fully cleaned during the six days (!) we were there, even though we asked the front desk, twice, to make sure it happened. There were piles of dirty towels in the hallways, and one lonely french fry sat in the hallway on the way to the elevator for days. DAYS. For what is supposed to be one of the nicest places in the state, yuck. Our room started to get pretty gross after several days of trash being left in there. The engineer who was sent to our room to fix a broken AC was totally pleasant and helpful. The front desk staff was nice – but seemed careless when it came to our housekeeping issues.
5 out of 5
by Alex

This traveler left a rating score only Posted Jul 11, 2016 on Hotels
4 out of 5
by Ed

This traveler left a rating score only Posted Jul 5, 2016 on Hotels
3 out of 5
by Tim from galesburg il.

Posted Jul 5, 2016 on Hotels
room to loud next to service room