Ratings based on 93 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by Nancy L.

Posted Apr 11, 2016 on Hotels
Comment from Hotel Management
Apr 21, 2016 by Nocona, Hotel Management
Dear Traveler, I am sorry to hear your stay was not problem free. Our goal is to make sure each and every guest feels welcomed and cared for. We do hope you give us another chance in the future. Sincerely, Nocona Mollendor General Manager
5 out of 5
by Shauna from Oskaloosa

R and R

Posted Mar 29, 2016 on Hotels
We had an amazingly relaxing stay. Was impressed with the size and amenities in the room and the clean pool/spa facility. This will be out go-to hotel for future trips
Comment from Hotel Management
Apr 4, 2016 by Nocona, Hotel Management
Thank you for sharing your amazing experience. We are ecstatic to hear you had a great time, and we look forward to welcoming you back!
5 out of 5
by A verified traveler

Receptive Staff

Posted Mar 26, 2016
The staff & management was very responsive and helpful.
Comment from Hotel Management
Mar 28, 2016 by Nocona M., Hotel Management
Dear Traveler, Our goal is to make sure each and every guest feels welcomed and cared for. It is great to hear that out staff did just that! We look forward to welcoming you back in the future.
4 out of 5
by A verified traveler

Great Place, Awesome Location

Posted Mar 17, 2016 on Hotels
Clean, lots of room to spread out, friendly staff, great area.
Comment from Hotel Management
Mar 29, 2016 by Nocona, Hotel Management
Dear Traveler, Thank you for taking the time to share your experience at the Residence Inn at Jordan Creek Town Center. We strive to maintain the highest standard, so we are delighted to hear that you enjoyed your stay. We hope to see you soon! Sincerely, Nocona Mollendor General Manager
5 out of 5
by Amanda

Great stay!!!

Posted Feb 23, 2016 on Hotels
Our stay was Great. We were able to walk to dinner and then to a local bar for drinks. Shopping is within walking distance also. The breakfast was great. The room was amazing more than I was expecting and the bed was the best I have slept on in a hotel. Check your bank statement after though. I had an additional charge that I have yet to figure out what for.
Comment from Hotel Management
Mar 28, 2016 by Nocona, Hotel Management
Dear Traveler, Thank you for sharing your experience. We truly appreciate great comments, and we look forward to seeing you here at the Residence Inn in the future. Sincerely, Nocona Mollendor General Manager
4 out of 5
by A verified traveler from Iowa

Great service!

Posted Feb 13, 2016
Pros: Incredible breakfast and super friendly and efficient staff.
Cons: Thin floors (ask to be on top floor to minimize overhead noise) and very noisy when they do 4:30 a.m. snow removal.
Everyone at this hotel provided excellent customer service!!
Comment from Hotel Management
Feb 15, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for choosing the Residence Inn at Jordan Creek Town Center for your recent stay. I am happy to hear the staff and breakfast exceeded your needs. We do hope to see you the next time your travels bring you to the Des Moines area.
5 out of 5
by MaLinda

Posted Feb 11, 2016 on Hotels
Comment from Hotel Management
Mar 28, 2016 by Nocona, Hotel Management
Thank you for staying with us!
3 out of 5
by Rhonda from Iowa

alot of money for not a lot of greatness...

Posted Jan 28, 2016 on Hotels
Fireplace in room was broke & never shut off, major fire hazard - had a 15 min timer that was broken. Then the dishes in the cabinets were dirty, if you stay here check everything before you use it!
Comment from Hotel Management
Feb 3, 2016 by Nocona, Hotel Management
Dear Traveler, Thank you for your review. I am sorry your stay with us was not problem free. Our goal is to make sure each guest feels welcomed and cared for while maintaining high standard in safety and quality. We have made maintenance aware of the fireplace timer and it has since been replaced. Although we fell short of meeting your expectations during your past stay, I hope you consider Residence Inn Des Moines West at Jordan Creek Town Center on your next visit to the area so that we can better deliver the guest experience you deserve. Sincerely, Nocona Mollendor General Manager
4 out of 5
by A verified traveler

Posted Jan 4, 2016
Cons: No plunger in the bathroom
Stayed over New Year's Eve - staff was friendly & very helpful. Breakfast was not enough for the amount of guests.
Comment from Hotel Management
Jan 7, 2016 by Allie G., Hotel Management
Dear Traveler, Thank you for choosing to stay at the Residence Inn at Jordan Creek Town Center. Also thank you for bringing up your concerns about breakfast. We will look into increasing our team member presence during busy holidays. Sincerely, Allie Garrels Assistant General Manager
5 out of 5
by A verified traveler

Posted Nov 18, 2015 on Hotels
Comment from Hotel Management
Mar 28, 2016 by Nocona, Hotel Management
Thank you for staying with us!