Desk, iron/ironing board, free cribs/infant beds, free WiFi

Reviews of Super 8 by Wyndham Clive IA

2 out of 5
Super 8 by Wyndham Clive IA
11414 Forest Ave, Clive, IA

Reviews

7.8

Good

Rating 10 - Excellent. 307 out of 1001 reviews" "
Rating 8 - Good. 385 out of 1001 reviews" "
Rating 6 - Okay. 175 out of 1001 reviews" "
Rating 4 - Poor. 80 out of 1001 reviews" "
Rating 2 - Terrible. 54 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

John, Sun City West

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Drains don’t work beds made a tin sound.tv remote didn’t work. Ice maker didn’t work. Very poor quality and service wouldn’t recommend to anyone.
Stayed 6 nights in Apr 2024
Response from Hotel Manager on Apr 24, 2024
Dear John,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

4/10 Poor

Amanda

Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 20, 2024
Dear Amanda,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Jean, TOPEKA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable value priced lodging. Rooms were clean and had all the amenities promised. Great for an overnight stop on our way through Iowa.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 17, 2024
Dear Jean,Thank you for your wonderful feedback. We're thrilled to hear that you had a comfortable and pleasant stay with us! Providing clean rooms and fulfilling our promised amenities are top priorities for us, and we're glad that we met your expectations. It's great to know that our lodging was a convenient and value-priced option for your overnight stop in Iowa. We hope to welcome you back the next time you're passing through the area!Sincerely, Hotel Manager

6/10 Okay

Alissa

Traveled with family
Disliked: Amenities
VERY basic place to stay. Beds were ok, breakfast was sparse, but a decent place to rest and clean up for the next day/ Probably won't be back unless there are no other options nearby.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Alissa,Thank you for your kind feedback. While we're glad to hear that you found our beds comfortable and were able to rest and clean up for the next day, we're sorry to hear that our accommodations and breakfast offerings did not fully meet your expectations. Your comments are valuable to us, and we will certainly consider them as we strive to improve our services and amenities. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just fine. My only complaint is that some woman took all the bananas at breakfast and then took them with her when she left.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear James,Thank you for your kind feedback. We're glad to hear that overall, you had a fine experience during your stay with us! We apologize for any inconvenience caused by the banana situation at breakfast. Our team will make sure to monitor and replenish items promptly to prevent such occurrences in the future. We appreciate your understanding. We hope to have the opportunity to welcome you back for an even smoother stay next time!Sincerely, Hotel Manager

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet clise to freeways affordable friendly
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Alice,Thank you for your fantastic feedback. We're thrilled to hear that you found our establishment clean, quiet, and conveniently located near freeways. Providing an affordable and friendly experience for our guests is always our priority. We're delighted that you had a positive stay with us. We hope to welcome you back soon for another enjoyable and hassle-free experience!Sincerely, Hotel Manager

10/10 Excellent

Huoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly. There is coffee machine and coffee available in the room.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Dear Huoy,Thank you for your great feedback. We're thrilled to hear that you found our staff to be friendly and accommodating during your stay. Providing excellent service is our top priority, and we're glad our team made a positive impression on you. It's also great to know that you enjoyed the convenience of having a coffee machine and coffee in your room. We hope to welcome you back for another pleasant experience soon!Sincerely, Hotel Manager

4/10 Poor

Greg, Elkville

Traveled with partner
The outside area was a bit trashy. The 1 ice maker in this hotel wasnt working. The room itself wasnt to bad. But i did notice some sewer type smells in the hallway. I would rate my stay as average to below average.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Greg,We apologize for the inconvenience you experienced during your stay. Maintaining a clean and comfortable environment for our guests is our priority, and we regret falling short of your expectations. Your feedback is valuable, and we'll address the issues you've mentioned to ensure a more pleasant experience for future guests. Sincerely, Hotel Manager

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Dear Mayra,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

8/10 Good

Robin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was expecting a little more for breakfast, maybe hard boiled eggs.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Robin,Thank you for your feedback. We appreciate your suggestion for adding hard-boiled eggs to our breakfast offerings. We'll certainly consider expanding our menu to better meet our guests' expectations. Your input is valuable to us, and we hope to have the opportunity to enhance your breakfast experience during your next visit.Sincerely, Hotel Manager

6/10 Okay

Vicious

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service
It’s what you expect from a super 8. It wasn’t bad but it wasn’t great. Wish they had more options for breakfast but nothing else to really complain about
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Vicious,We aim to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we're doing well and when we are so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests.Sincerely, Hotel Manager

8/10 Good

james

No bar soap in the bathroom. only had liquid soap and couldn’t get it off the wall. Limited amount of TV channels.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear james,Thank you for your kind feedback. We apologize for any inconvenience caused by the lack of bar soap in your room and the limited TV channel selection. Your feedback is valuable to us, and we'll address these issues to ensure a more comfortable stay for our guests in the future. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

sam

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear sam,Thank you so much for your fantastic feedback. We are so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

8/10 Good

Fazelbari

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Fazelbari,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

6/10 Okay

randy

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear randy,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

8/10 Good

Alex

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Alex,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Darrin,Thank you for your wonderful feedback! We're delighted to hear that you experienced very friendly service during your visit. Providing exceptional hospitality is a priority for us, and it's rewarding to know that our team made a positive impression on you. Your kind words are truly appreciated, and we look forward to welcoming you back for more friendly service in the future. Sincerely, Hotel Manager

6/10 Okay

David

Traveled with partner
Liked: Cleanliness
Location
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 15, 2024
Dear David,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

6/10 Okay

Hilary

Traveled with family
Very little breakfast food was provided for guests. Three yogurts (total) were available for all the guests staying in the hotel and cereal. Food was gone by 8:30 though we were told breakfast was available until 10am. Apparently it was first come, first serve. There were no gluten free or dairy free options such as eggs, sausage, fruit, or potatoes despite my request the night before. We arrived and checked in at 11pm and someone from house cleaning woke us up at 9am, knocking on the door to see if we were gone. Check out was at 11am. Sleep and breakfast were are 2 goals and both proved disappointing.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 9, 2024
Dear Hilary,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely, Hotel Manager

8/10 Good

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cold when we showed up. Turned heat on and since it was taking a bit to heat up; went out eat. Turned it up a little more, upon retuning it was like a hot box. Couldn’t sleep very well as it was harder to cool down without opening windows and sweat the whole night and unable to sleep.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Marc,We are sorry to hear about the discomfort with the room temperature during your stay. It's understandable how difficult it can be to regulate the temperature once it becomes too hot. I apologize for the inconvenience and the impact it had on your sleep. Your feedback is important, and I'll ensure this is shared with the team to address temperature control better in the future. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

Billy

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Given a smoking room when a non smoking room was booked. Asked the front desk to switch to a non smoking room and was told there were none available.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Dear Billy,We apologize for the inconvenience you experienced with the room type discrepancy. Regrettably, a non-smoking room wasn't available as booked. We take this matter seriously and will review our procedures to prevent similar issues in the future. We hope to have the opportunity to provide a more satisfying experience during your next stay.Sincerely, Hotel Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stop for the night, no frills amd as of now a decent price
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 22, 2023
Dear Christopher,We're glad to hear that you found the place suitable for a night's stay, and the pricing was reasonable. Thank you for sharing your feedback, and we hope to provide you with a comfortable and convenient experience during any future visits. Sincerely, Hotel Manager

8/10 Good

Kifflie, Kansasville

Traveled with family
Liked: Cleanliness
Wish there had been an elevator.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Dear Guest, Thanks for your feedback and 4 rating. At the same time, we apologize for the inconvenience you experienced during your stay because of No elevator. Your concern has been addressed to our management. We hope to see you again in our hotel. Please visit again. Sincerely, Hotel Manager

10/10 Excellent

Kristine

Stayed 1 night in Oct 2023
Response from Hotel Manager. on Nov 15, 2023
Dear Kristine,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terribal Customer Service
could not get checked in. Ran three credit cards and they said all three were declined. I called my visa company and they said super 8 had not tried to run my card thru. What happened is their chip reader was not working. Front desk person not helpful in the least. Said it was my credit cards that were the problem. Will not ever stay there again. Went half a block away the the widkwood lodge. Checked in with one of the cards super 8 said was declined and it worked fine. Front desk person not interested in the least to rectify the situation. Make sure I'm not charged for the room since I could not get checked in.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Dear John,We apologize for the frustrating experience you had with the check-in process and the unhelpful attitude of the front desk person. It's regrettable that the issue with the chip reader caused such inconvenience. Your feedback is valuable, and we will use it to address the problem and improve our service. We hope you'll consider giving us another chance in the future.Sincerely,Hotel Manager

8/10 Good

Clinton

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Dear Guest, Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Jon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Great stay. Clean, comfortable. Shower was great. Heat and AC worked and easy to raise and lower. I did not go down for breakfast.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Dear Guest,Thank you very much for your stay. We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon. Sincerely, Hotel Manager

6/10 Okay

Kenneth

Traveled with partner, Traveled with family
Liked: Cleanliness
Worn down and staff not the most helpful
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Dear Kenneth,Thank you for your feedback. We're sorry to hear that your experience at our hotel didn't meet your expectations. Your feedback is valuable to us, and we apologize for any inconvenience you may have encountered. We take your comments seriously and will work on improving our facilities and staff service to ensure a more positive experience for our guests in the future. Please visit us again.Sincerely,Hotel Manager

8/10 Good

Mia

Business traveler
Liked: Cleanliness, staff & service, room comfort
Nice clean space
The stay was fine. The spaces were all very clean - the lobby, breakfast area, workout room, and room. The bed was very comfortable and the sheets were soft. The desk service was cordial at check in and with one other ineraction I had. There was noise from the highway, but that would have been the same if staying in any of the surrounding motels. I think it is a little overpriced considering the nicer hotels in the area were not too much more per night.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Dear Mia,Thank you for your stay. We take great pride in providing our guests with the best possible stay experience. It is our privilege to welcome guests like you who are generous in appreciating the good things. On the basis of your comments, I have personally taken action to investigate these claims. We take this very seriously, and we will take immediate action if necessary. Sincerely, Hotel Manager

8/10 Good

Mishelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Dear Guest,Thanks for choosing our hotel for your stay and the 4 ratings you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager

8/10 Good

Konrad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK for one night
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Dear Konrad, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and quiet. Great value for the money
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Dear Kevin,Thank you for your stay. We're delighted to hear that you found our hotel clean, comfortable, and quiet and that you considered it a great value for your money. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Manager

8/10 Good

John

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

Craig

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 11, 2023
Dear Guest,Thank you for taking the time to provide your rating. We appreciate your feedback, and we're here to ensure your stay is exceptional. If there are specific areas where we can improve and earn a higher rating from you in the future, please let us know.We look forward to the opportunity to host you again.Best Regards,[Hotel Management]

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, comfortable pillows and bed.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 11, 2023
Dear Guest,Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel clean, quiet, and comfortable. Your satisfaction is our priority, and we hope to welcome you back for another great stay in the future.Best Regards,[Hotel Management]

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here twice for my out of state work. Would definitely go back and recommend to others. Comfortable and clean.
Stayed 5 nights in Aug 2023
Response from Hotel Manager on Oct 11, 2023
Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to leave your positive feedback. We're thrilled to hear that you found our hotel comfortable and clean. Your recommendation is greatly appreciated. We look forward to welcoming you back on your next visit.Warm Regards,[Hotel Management]

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
We were very pleased with our room and the staff.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 11, 2023
Dear Guest,Thank you for sharing your positive experience with us. We're delighted to hear that you were pleased with both our room and staff. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back on your next visit.Best Regards,[Hotel Management]

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above average hotel.
This hotel is adequate. Clean, good shower. Good array of breakfast options. (No scrambled eggs or gravy & biscuits) but decent breakfast.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 11, 2023
Dear Guest,Thank you for your feedback. We're pleased to hear that you found our hotel to be clean with a good shower and a decent breakfast selection. We appreciate your input and hope to welcome you back for another stay in the future.Best Regards,[Hotel Management]

8/10 Good

Randall

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 10, 2023
Dear Guest, Thanks for the stay at our hotel and the feedback with 4 stars.Hope you had a satisfactory stay.You can expect a still better experience next time.Visit us again soon. Sincerely,Hotel Manager.

6/10 Okay

Heath

Traveled with family
Disliked: Staff & service, property conditions & facilities
Pay attention to your credit card
The stay was just ok. The check in took quite awhile and they tried to charge my card 3x's for the 1 room.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 11, 2023
Dear Guest,Thank you for sharing your experience. We apologize for any inconvenience you faced during the check-in process and the issue with the payment. Your feedback is valuable, and we will review our procedures to ensure a smoother experience for our guests. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Best Regards,[Hotel Management]

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Cheap price. Good Hot shower with good water pressure.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 11, 2023
Dear Guest,Thank you for choosing our hotel and taking the time to share your feedback. We're delighted to hear that you found our location convenient, enjoyed the affordable pricing, and had a positive experience with our hot shower and water pressure. We appreciate your kind words and hope to welcome you back on your future visits.Best Regards,[Hotel Management]

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 10, 2023
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10 please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 10, 2023
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

John

Liked: Staff & service, room comfort
The Price is Right
This was a very acceptable hotel for the price. Nice friendly staff and a clean room. Had a hot waffle for breakfast. Many higher priced hotels don't even have breakfast any more. This property is a little hard to find at night.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Oct 11, 2023
Dear Guest,Thank you for choosing to stay with us and for taking the time to leave such a positive review. We're pleased to hear that you found our hotel to be a good value with friendly staff, clean rooms, and a satisfying breakfast, especially with the hot waffle. We appreciate your feedback about the difficulty in finding us at night, and we'll take this into consideration for improvement. We look forward to welcoming you back on your next visit to the area.Best Regards,[Hotel Management]

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming front desk. I stayed two nights and felt safe on property. Breakfast offered until10am. Easy commuting around Des Moines with easy access to Interstate system.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Oct 11, 2023
Dear Guest,Thank you for choosing to stay at our hotel and for sharing your positive experience. We're delighted to hear that you felt welcomed by our front desk team, enjoyed a safe stay, and found our location convenient for commuting around Des Moines. It's great that our breakfast hours and easy access to the Interstate system added to the overall comfort of your stay. We appreciate your feedback, and we look forward to welcoming you back on your future visits to the area.Best Regards,[Hotel Management]

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good. Service was good. Room was clean. Breakfast was good. Bed was okay. The only issue was with the remote. It didn’t work well.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Oct 11, 2023
Dear Guest,Thank you for choosing to stay with us and taking the time to share your feedback. We're pleased to hear that you had an overall good experience, with positive comments about our service, cleanliness, and breakfast. However, we apologize for the inconvenience with the remote. Your feedback is valuable, and we will address this issue to ensure a better experience for our future guests. We appreciate your understanding, and we look forward to welcoming you back for an even better stay.Best Regards,[Hotel Management]

6/10 Okay

mary

Disliked: Cleanliness
Room wasn't cleaned after my first day. Room interior was quite dirty/dusty.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Oct 11, 2023
Dear Guest,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. It's disheartening to hear that your room wasn't cleaned to our usual standards. This falls short of the service we aim to provide, and we sincerely apologize for any frustration it may have caused.Please be assured that we will address this issue with our housekeeping team to ensure it doesn't happen again in the future. We value your business and hope to have another opportunity to provide you with a more seamless and enjoyable experience.If there's anything specific you'd like to share or discuss further, please don't hesitate to reach out.Best Regards,[Hotel Management]

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
solo trip to Des moines.
Easy check in and quiet location. close to food and gas.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Oct 11, 2023
Dear Guest,Thank you for your concise and positive feedback! We're delighted to hear that your check-in experience was smooth, and you enjoyed the quiet location close to amenities. If you have any suggestions or if there's anything else you'd like to share, feel free to let us know. We appreciate your business and look forward to welcoming you again.Best Regards,[Hotel Management]

10/10 Excellent

Glenda

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We like the staff, are rooms bathroom wasn’t very clean, all the corners were dirty the ledges looked like they are not cleaned daily! The beds were comfortable!
Stayed 1 night in Aug 2023
Response from Hotel Manager on Oct 11, 2023
Dear Guest,Thank you for sharing your feedback. We're pleased to hear that you appreciated our staff and found the beds comfortable. We apologize for the cleanliness issues you encountered in your room's bathroom, and we will address this with our housekeeping team to ensure we maintain a higher standard of cleanliness. If you choose to stay with us again in the future, we hope you'll have a more satisfactory experience.Best Regards,[Hotel Management]

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick snooze then home
The hotel and the actual room were great! It was a little hard to get to at night following google directions but it's actually a great location with easy interstate access once you find the spot!
Stayed 1 night in Aug 2023
Response from Hotel Manager on Oct 11, 2023
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel and found the location convenient despite the initial challenge. Your comments are valuable, and we appreciate your understanding. We hope to welcome you back for another great experience.Best Regards,[Hotel Management]