Ratings based on 173 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 5, 2015
It was quiet,comfortable and clean. That is what is important to us.
Comment from Hotel Management
Aug 8, 2015 by Tom, Hotel Management
Hello and thank you very much for taking the time to tell us about your time here at our hotel. We are glad that you found your accomodations clean and comfortable. We too feel that this is one of the most important areas of a guest experience and we try very hard to uphold this high standard. Thank you again and we look forward to hosting you again very soon. Best regards, Tom Murray General Manager
3 out of 5
Recommended
for Business Travelers
by Erica from Highland Park, IL

Business Trip

Posted Aug 3, 2015 on Hotels
Stay was ok- my tv didn't work but I didn't care that much. Great breakfast!
Comment from Hotel Management
Oct 10, 2015 by Tom, Hotel Management
Hello and thank you for taking the time to tell us about your recent experience with our hotel. I am sorry that the TV was not operating correctly during your time with us. I hope that you notified the front desk so that we were able to quickly rectify the problem for you. The new hot breakfast has been a real hit with our guests and I am thrilled that you enjoyed it so much. We look forward to seeing you again very soon! Best regards, Tom Murray General Manager
5 out of 5
Recommended
for Families
by alejandro

Posted Aug 2, 2015 on Hotels
Comment from Hotel Management
Oct 10, 2015 by Tom, Hotel Management
Hello and thank you very much for the 5 STAR review regarding your recent experience with our TownePlace Suites. We are glad that you enjoyted your time with us and look forward to serving your lodging needs again very soon. Best wishes, Tom Murray General Manager
4 out of 5
Recommended
for Families
by Meredith

Very nice hotel

Posted Jul 30, 2015 on Hotels
Friendly staff~ soft beds. Loved the full kitchen!!
Comment from Hotel Management
Oct 3, 2015 by Tom, Hotel Management
Hello Meredith! Thank you very much for taking the time to tell us about your recent experience with our TownePlace Suites and the nice 4 STAR review. We are so glad that you enjoyed your time with us and your accomodations. We hope that we will have an opportunity to serve your lodging needs again should your travels bring you back through our area again. Best wishes, Tom Murray General Manager
Comment from Hotel Management
Oct 3, 2015 by Tom, Hotel Management
Hello Meredith! Thank you for taking the time to tell us about your recent experience with our TownePlace Suites and the 4 STAR review! We are so glad that you enjoyed your time with us and we look forward to serving your lodging needs again should your travels bring you back through the area again. Best wishes, Tom Murray General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
Cons: the maids knocked on our door and woke us up 1 1/2 hours before check out ... other than that is was great :)
it was great ! the room was clean and comfortable .
Comment from Hotel Management
Jul 29, 2015 by Tom, Hotel Management
Hello and a big THANK YOU for the nice 5 STAR review. We are so pleased to see that you found our room cleanliness up to your standards. We hope that you enjoyed the other aspects of our facility and look forward to hosting you again soon! Best regards, Tom Murray General Manager
4 out of 5
Recommended
for Families
by Michelle

Posted Jul 8, 2015 on Hotels
Comment from Hotel Management
Sep 26, 2015 by Tom, Hotel Management
Hello Michelle, Thank you for taking the time to tell us about your recent experience with our hotel. We are pleased that you enjoyed your time with us and our facilities. We look forward to serving your lodging needs again should your travels bring you back through our area again! Best regards, Tom Murray General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottumwa, IA

Overnight stop.

Posted Jul 6, 2015
Pros: All the comforts of home including a dishwasher and pots, dishes etc. Bed was comfy and the hide-a-bed was good enough for a great night of sleep!
Cons: no bacon or sausage or eggs or biscuits and gravy at breakfast (Saturday)
Location: Next door to Texas Roadhouse and many other places to eat nearby. Easy to get to downtown Des Moines without the hassle of parking fees etc.
Great hotel...will stop here again next time I need to stay in Des Moines!
Comment from Hotel Management
Jul 8, 2015 by Tom, Hotel Management
Hello Ottumwa, Iowa! Thank you so much for the great 5 STAR review regarding your recent experience with our hotel. We are thrill that your enjoyed your time with us. We look forward to seeing you again real soon! Best wishes, Tom Murray General Manager
4 out of 5
Recommended
for Families
by Patricia from Plymouth, MA

Posted Jul 3, 2015 on Hotels
First stay at a TownPlace Suites. Would stay at TownPlace again.
Comment from Hotel Management
Sep 5, 2015 by Tom, Hotel Management
Hello Patricia, Thank you for taking the time to tell us about your recent experience with our hotel. We are glad that you enjoyed your time with us and look forward to seeing you again very soon. Best regards, Tom Murray General Manager
5 out of 5
Recommended
for Families
by Bryan from South Bend

Posted Jun 27, 2015 on Hotels
The way the breakfast was laid out and was little seating
Comment from Hotel Management
Sep 5, 2015 by Tom, Hotel Management
Hello and thank you very much for the 5 STAR review on hotels.com with regard to your recent experience with our hotel. We are thrilled that you enjoyed your time with us and look forward to hosting you again soon! Best regards, Tom Murray General Manager
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jun 23, 2015 on Hotels
Comment from Hotel Management
Aug 29, 2015
Hello and thank you for taking the time to tell us about your recent experience with us. We appreciate the 4 STAR rating that you gave us and look forward to hosting you again soon! Best regards, Tom Murray General Manager
Comment from Hotel Management
Aug 29, 2015
Hello and thank you very much for the nice 4 STAR review of your recent experience with our TownePlace Suites. We hope that we will see you again very soon! Best wishes, Tom Murray General Manager