Ratings based on 740 Verified Reviews

3.0 out of 5
58% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Arizona

Old and run down

Posted Oct 2, 2017
We chose the hotel because of it many pools and low price. And for that it was ok. But I was disappointed because it was so run down. Paint chipping on stairs, railings, balcony and room, worn carpets, and terrible plumbing. We had a hard time just getting the water in the shower to work. It would either come out cold only or really hot. We couldn't get the TV to work so I went to call the front desk but the phone didn't work. I finally called the front desk from my phone and a maintenance man did come right away so that was good. And the beds were clean and nice.
Comment from Hotel Management
Oct 4, 2017 by msrsocialmedia, Hotel Management
Thanks for staying with us. We appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great pools

Posted Sep 13, 2017
Comfortable, inviting, casual, accomodating, relaxed atmosphere
Comment from Hotel Management
Sep 13, 2017 by msrsocialmedia, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
The pools were nice. The room was roomy, but dated and could use some sprucing up.
Comment from Hotel Management
Sep 12, 2017 by msrsocialmedia, Hotel Management
Thanks for staying with us. We appreciate your feedback.
1 out of 5
by A verified traveler from Los Angeles, CA

Dirty!!!

Posted Sep 10, 2017
When we arrived at the hotel our room was not ready yet, so the lady at front desk very gently invaited us to go to the pool in the meantime. On my way to the pool this other lady tha I minute before was sleeping on the sofa in the lobby got up and in a very very rude way asked us if we had paid to enter the pool, when I told her we were hotel's guest she just turned around. The room was very dirty, We woke up at 430 am with water dripping from the ceiling. The smell of the wet carpet is indescribable.
Comment from Hotel Management
Sep 12, 2017 by msrsocialmedia, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

classic desert spa hotel

Posted Aug 26, 2017
Pros: food, hot pools, relaxed friendly environment, casual comfort, pool side rooms
Cons: all rooms are being renovated currently
Location: near to palm springs eateries, casinos, tramway
an original hot spring classic hotel with nostalgia, low key friendly atmosphere, great food, affordable, relaxed comfort
Comment from Hotel Management
Aug 28, 2017 by msrsocialmedia, Hotel Management
Thanks for staying with us. We appreciate your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Bernardino CA

Time for Remodeling

Posted Aug 23, 2017
Old outdated. I believe they get away with crappy rooms bc the pool(S) are Great... !!!
Comment from Hotel Management
Aug 25, 2017 by msrsocialmedia, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Great Escape

Posted Aug 22, 2017
Pros: Everything.
Cons: A bit more streamlined check in.
Location: Great restaurants around the hotel, can easily slip into Palm Springs for dinner.
Checking in was a bit of a challenge. We finally got a very nice and competent lady to help us. Overall great stay and an amazing oasis here is So Cal. Everyone was very friendly, both guests and staff. Great that is has its own restaurant and bar on site. You don't have to leave to go anywhere, get a room on the first floor by the pools it's worth it. Mornings are very quite and you can sit out on your little patio enjoying our in room coffee or get breakfast by the pool. Try the Bloody Mary's in the bar they are excellent. With the prices of the rooms stay the day and them the night.
Comment from Hotel Management
Aug 22, 2017 by msrsocialmedia, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by Robin

Desert Hot Springs details

Posted Jul 22, 2017 on Hotels
Friendly staff very comfortable beds food in the coffee shop was good drinks were good in the bar and there were some nice people that stayed there and affordable
Comment from Hotel Management
Aug 19, 2017
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by David

Posted Jul 20, 2017 on Hotels
Comment from Hotel Management
Aug 21, 2017
Thanks for staying with us. We appreciate your patronage.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice pool

Posted Jul 6, 2017
The rooms need some TLC but we'll be back because we love the pool and staff are helpful
Comment from Hotel Management
Aug 21, 2017 by msrsocialmedia, Hotel Management
Thank you for staying with us. We appreciate your feedback.