Ratings based on 1,851 Verified Reviews

3.7 out of 5
79% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Glendale

VERY BAD PLACE I WILL NEVER RECOMMEND

Posted Sep 14, 2017
Pros: THE HOTEL PICTURES ARE LOOKING VERY NICE ,THE ROOMS THE SAME ,BUT WHEN YOU GO CLOSER ,IT IS SO HORRIBLE,I DID NOT LIKE ANYTHINK
Cons: ALMOST EVERYTHING
Location: THE LOCATION IS GOOD BUT THE HOTEL FOR THAT LOCATION IS TOO BAD
THE ROOMS SMELLS BAD,NONE SMOKING ROOMS AND AREAS ARE SMOKING,THE FRONT DESK THEY DO NOT CARE ABOUT ANYTHING ,THE MANAGER NAME KRYSTAL NEED TO LEARN ,THAN WORK THAT SHE CAN KNOW HOW TO SPEAK WITH CUSTOMERS .I WILL NOT RECOMMEND THIS HOTEL TO ANY FAMILY .THE BATHROOM SINK NOT DRAINING ,POOLS SMELLS BAD, DO NOT SPEND YOUR MONEY FOR PLACES LIKE THIS.
Comment from Hotel Management
Sep 16, 2017 by msrsocialmedia, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach

Nice hotel

Posted Sep 13, 2017
We've stayed here twice now and would stay again. Pretty cheap prices and the restaurant has good food as well. 24 hour pool always makes us return.
Comment from Hotel Management
Sep 13, 2017 by msrsocialmedia, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Posted Sep 11, 2017
Price was right and an abundant of jacuzzis to choose from. Extended our stay too!!
Comment from Hotel Management
Sep 12, 2017 by msrsocialmedia, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice hotel, great and accommodating staff

Posted Sep 10, 2017
Pros: Staff
Cons: Condition of all the pools.
This was our 2nd trip to this hotel. As always, very pleased. The only thing I would recommend is cleaning the pools more often.
Comment from Hotel Management
Sep 11, 2017 by msrsocialmedia, Hotel Management
Thanks for staying with us. We appreciated your feedback.
3 out of 5
by A verified traveler

Great pool with outdated rooms

Posted Sep 8, 2017
The pools are great place to spend time with family However, they need to reconsider the checkin/checkout times. The checkin time is 4pm and checkout time is 11am. We have two kids and the time isnt enough for us to spend at the pool. The mattress were outdated and some outlets werent working properly. The tv remote control werent working as well and the maintanance guy came in about 4hours after we requested. The maintance guy was a nice man but we told him to leave because he came in when we had to put our kids to sleep. Hopefully they can fix these problems for their potential guests.
Comment from Hotel Management
Sep 11, 2017 by msrsocialmedia, Hotel Management
Thanks for staying with us. We will work hard to fix the issues you experienced -- thanks for letting us know. We appreciate your positive feedback re: the mineral pools.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ca

Nice place relax

Posted Sep 8, 2017
It was very relaxing. The room was clean. The pool and the water conditions was clean. The stuff are very nice and friendly. Food price is fair. A good place to relax. We've been there two times. Should we go back and stay there again? YES.
Comment from Hotel Management
Sep 8, 2017 by msrsocialmedia, Hotel Management
Thanks for staying with us. We appreciate your five star review!
3 out of 5
by A verified traveler

Posted Sep 6, 2017
Found cockroach on the floor. Told housekeeping and they just said "ok." Wish the pool was a little colder.
Comment from Hotel Management
Sep 7, 2017 by msrsocialmedia, Hotel Management
Thanks for staying with us. We’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Time for relaxing

Posted Sep 5, 2017
Friendly staff, thermal mineral spring waters, I will stay again.
Comment from Hotel Management
Sep 5, 2017 by msrsocialmedia, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveler from Lake Havasu City

Hotel looks better on the web than it really is

Posted Aug 30, 2017
Pros: Front desk personnel were very nice. Poolside rooms have a really nice layout with a semi private patio.
Cons: You should teach all your employees that caring for the patrons goes a long way. And not to be rude. Your employee Luisa is a great example how to act
Had a poolside room. Found a huge cockroach in our room. Hard to relax with kids jumping in and out of the spas/pool splashing and babies crying. Didn't know they allowed dogs. When leaving we couldn't find a luggage cart. I asked an employee to help and she told us we need to walk to the front (which was far) to see if WE could find one. Another employee (Luisa) took it upon herself to find one for us. Thank You Luisa.
Comment from Hotel Management
Sep 1, 2017 by msrsocialmedia, Hotel Management
Thanks for staying with us. We appreciate your feedback. We’ll work hard to fix the issue you experienced. Thanks for letting us know.
2 out of 5
by A verified traveler from Michigan

Disappointing

Posted Aug 23, 2017
Nice lobby and pool area but the room was disappointing. Carpet was not clean or vacuumed. Fridge was leaking, ceiling tile was pushed in exposing pipes, outlets were cracked and did not hold plugs very well.
Comment from Hotel Management
Aug 25, 2017 by msrsocialmedia, Hotel Management
Thanks for staying with us. We'll work hard to fix the issue you experienced -- thanks for letting us know. We appreciate your positive comments about the lobby and the mineral pools.