Ratings based on 766 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Dallas

Incompetent Staff and Over Charge

Posted Aug 2, 2017
I had pre-arrange my hotel stay through Expedia with my debit card, the first night was pending on my card. Since my card wouldn't accept the full charge for 4 days, the front desk clerk stated I could't stay at the hotel. So I had them charge the first night on my card, paid cash, and used anothet card for the balance They charge me 344.54 my card, 447.00 in cash, and attempted to charge the other card 1031.00, 793.00, and 212.00 with =2827.54, the room only costed 1378.16, for 4 days. They overcharge on the room and deposit (for damage ). The manager told me this is a common practice at all hotel, in which I disagreed. There was a young African American girl at the front desk who assisted me with getting myself establish at the hotel and older white who attempted to resolve the charges on the cards. THE MANAGER AND OLDER WHITE MALE AT THE CHECK IN DESK WERE AWFUL, LACK KNOWLEDGE, POOR CUSTOMER SERVICE, AND POOR LISTENING SKILLS The hotel did not acknowledge my Expedia discount and charged/add extra taxes on my room, because I wasn't charge enough, which increased my bill. The taxes listed on my Expedia reservation confirmation was different than what I was charged at the hotel.
Comment from Hotel Management
Aug 10, 2017 by Diane, Hotel Management
Thanks for staying with us. As previously explained, we do not have any hidden fees or charge extra taxes. A credit card authorization is obtained at check-in for the full stay. Final charges are posted upon checkout and all authorizations are released at that time. We are unhappy to hear that you still do not understand these procedures and will be happy to once again further explain if you would like to contact us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place.

Posted Aug 2, 2017
Nice location. Breakfast is great. We loved the evening reception. My only negative comments is that pool isn't monitored and people choose to do what rhey want. Also, a few staff members behind the counter are slow and seem to be not interested to help. The older gentleman was great!
Comment from Hotel Management
Aug 3, 2017 by diane, Hotel Management
Thanks for being our guest. Unfortunately the hotel does not have a lifeguard, but if you report any improper conduct, we will address it immediately. We are sorry to hear that your impression of the Guest Service Agents was unhelpful. We do maintain a laid back environment, but are happy to help with any request. We hope to have another opportunity to serve you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Great Place to Stay!

Posted Jul 5, 2017
Pros: The great breakfast in the morning and the wonderful staff personnel!!
Cons: Lower the rates for accommodation.
Location: Great shopping along with great dining near by. The location is perfect for family vacation.
Great Hotel, Awesome Staff, Great Breakfast and Happy Hour! Very convenient access to the beach and the beach was totally awesome!!
Comment from Hotel Management
Jul 6, 2017 by diane, Hotel Management
Thanks for a great review! We hope you become a regular guest!
5 out of 5
Recommended
for Everyone
by A verified traveler from V.

Posted Jul 1, 2017
The room was nice and clean. Location was perfect, very close to the beach. Personnel was very nice; very friendly. The breakfast was amazing!
Comment from Hotel Management
Jul 4, 2017 by diane, Hotel Management
It was our pleasure to make your stay perfect :)
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Nice Hotel by the beach, restaurants and shopping

Posted May 26, 2017
Pros: Location and breakfast
Wonderful (included) breakfast and in house bar and food. Room was great with a nice view of ocean. A short walk to private beach.
Comment from Hotel Management
May 27, 2017 by diane, Hotel Management
We are happy to hear that you had a wonderful time. Thanks for being our guest!
5 out of 5
Recommended
for Everyone
by A verified traveler from Hampton, Georgia

Nice hotel, even nicer location

Posted May 20, 2017
The hotel was amazing, and the food in the hotel was great. However, one of best parts of it was that the hotel was located right next to our private beach which allowed us to come to the beach every day. Overall, you should go to this hotel if you are staying in this area. It is very nice, and it has a very convenient location.
Comment from Hotel Management
May 25, 2017 by diane, Hotel Management
good food, good location equals a good time! Thanks for choosing to stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando FL

Awesome!

Posted May 18, 2017
Everything was incredible from the nightly reception with cocktails to the lovely breakfast buffet with custom omelettes. Comfy room and close to the breathtakingly beautiful beach!!
Comment from Hotel Management
May 20, 2017 by diane, Hotel Management
Thanks for sharing. We're happy to hear you had such an incredible experience. Maybe you can come back soon!
5 out of 5
by Jerome

Great Place To Stay!!

Posted May 2, 2017 on Hotels
Excellent service! Beautiful hotel!
Comment from Hotel Management
May 4, 2017 by Diane, Hotel Management
We work continuously to train our staff to provide excellent service. We appreciate the recognition :)
5 out of 5
by ramon

Posted May 2, 2017 on Hotels
Comment from Hotel Management
May 4, 2017 by Diane, Hotel Management
We appreciate the great score. Come back soon :)
5 out of 5
by A verified traveler

Posted Apr 21, 2017 on Hotels
Comment from Hotel Management
Apr 25, 2017 by Diane, Hotel Management
Thanks for a high score and for being our guest!