The bed chair in this hotel so bad I left with back pain. I complained and they didn't care. I am Gold status member. Last night I could not sleep because of loud rowdy guests near my room. I complained several times but no positive result. This hotel should be closed down.
Comment from Hotel Management
Aug 16, 2016 by Riaan Nel General Manager , Hotel Management
Thank you for taking the time to share comments in regards to your stay with us. It is always our goal to exceed our guests expectations and I am sorry to hear that we fell short in this situation. I have shared your comments with my team so that we can learn from this experience and improve our services moving forward. I hope that we have the chance to better your experience with us the next time you are in the area.