Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of HomeTowne Studios by Red Roof Auburn Hills

2.5 out of 5
HomeTowne Studios by Red Roof Auburn Hills
1294 N Opdyke Road, Building B, Auburn Hills, MI

Reviews

5.2
Rating 10 - Excellent. 121 out of 1000 reviews" "
Rating 8 - Good. 168 out of 1000 reviews" "
Rating 6 - Okay. 167 out of 1000 reviews" "
Rating 4 - Poor. 206 out of 1000 reviews" "
Rating 2 - Terrible. 338 out of 1000 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Updates please
When I booked this trip there was no report of a remodel so the pool was closed, no breakfast, and I think I got the wrong room! I asked for 2 queen beds and I think I got 2 double beds. The room itself was nice and clean. Trying to find this hotel was hard also bc they are changing names and it wasn’t labeled as the new name on this site the old name was gone of the sign. And it wasn’t on the main path to find. Please make sure that the right name and any updates are labeled so other customers don’t have the same experience!
Stayed 1 night in Jan 2024
Response from OnielRediresponse Specialist on Mar 6, 2024
Hi Valued Guest,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Auburn Hills. Please accept our most sincere apologies for the concerns you described regarding the room you were assigned and all other issues highlighted. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Management RedRoof

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from OnielRediresponse Specialist on Mar 6, 2024
Hi Valued Guest,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the HomeTowne Studios by Red Roof Auburn Hills. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Management RedRoof

10/10 Excellent

Bridgette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome affordable
Friendly fast service. Nice clean room.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
One of the worst I've ever experienced.
I've been to over 20 countries, half the states in the US and half the provinces in Canada. This was probably the 2nd worst hotel I've ever stayed at. The place is filthy to the point of it being unhealthy. Rooms were disgusting - mold all over the ceilings, debris in the hallway, heater/air conditioner filled with some sort of mystery substance. There is no breakfast - it's simply granola bars and stale coffee. The exercise room is deplorable. The staff member that helped us at the desk WAS very friendly and welcoming. I wish I'd gotten her name. A young lady with dark hair and glasses. I wouldn't even recommend this place for a quick one-night-stay for a concert. I've included some photos - but honestly they don't even do justice for the condition the property is in. Oh, and we also saw a literal fist fight in the parking lot in the middle of the day (I have video saved on my phone). Stay away.
Work out room - felt unsafe even powering these machines up.
"Breakfast" bar. A juice machine. Had to ask for granola bars.
Filthy elevator
Stayed 3 nights in Nov 2023

4/10 Poor

Amy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although the front desk staff were pleasant, our washroom was not clean and their breakfast was very underwhelming.
Stayed 1 night in Nov 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!!!!!
Hotel was disgusting, it was under construction, dust everywhere, smelled like cigarette smoke everywhere, our mattress was ancient, tub was gross. Breakfast was a joke, first morning there they closed breakfast up an hour early and then said the posted time was wrong but it was posted in 2 places and the night desk told us it was until 10 am as well. Second day we got breakfast, it was coffee, juice and a nutragrain bar. Manager was rude. Close this place!
AC/Heater missing/broken
Dust everywhere
Gross tub/shower
Ice machine covered in dust
Stayed 2 nights in Nov 2023

2/10 Terrible

Amy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and dark
We arrived and one of our rooms was dark (entrance light didn't work and others were dim) and dingy and had a funny smell - a cross between stale and old cigarette smoke. The second room we weren't even able to get into. The key didn't work despite being "reprogrammed" twice. Front desk said "we are fully booked - I can refund your rooms." Probably a blessing in disguise that we had to find a completely new hotel at 10pm because there is no way I would have stayed the night here.
Stayed 2 nights in Oct 2023

6/10 Okay

Spencer

Liked: Staff & service
Disliked: Property conditions & facilities
In spite of supposedly being a non-smoking facility, it is clear that people frequently smoke in the rooms. There were cigarette burns on some of the furniture, and the room smelled dirty from repeated smoking. Aside from that the furniture was worn. The staff was nice enough and things were reasonably clean in spite of all, but this is not a place to stay if you have any sensitivity to cigarette smoke.
Stayed 1 night in Oct 2023

8/10 Good

Mic

Stayed 1 night in Sep 2023
Response from OnielRediresponse Specialist on Mar 6, 2024
Hi Mic,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Auburn Hills. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,Management RedRoof

2/10 Terrible

elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had to change rooms three times. The first room wasn’t cleaned, the second room, the bathroom was covered in gnats (bugs). It was disgusting. The rugs haven’t been vacuumed and the breakfast area was filthy. No coffee and no cups. I will never stay here again. Disgusting.
Stayed 1 night in Sep 2023

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff friendly, location convenient, room a little run down.
Stayed 1 night in Sep 2023

2/10 Terrible

Nancy

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel looks as if it had nothing done to it in 25 yrs any thing that broke was still broke . it is under renovation now. the fridge smelt really bad and also froze our food, the room was cluttered with too much furniture. the room also had a slight smell to it. The breakfast tables were not cleaned from one morning to the next ! The elevator was dirty the halls were dirty, the entrance was dirty. the bathroom was dimly lit. The ice maker was broken . The pool was closed for renovation but advertised as having a pool . The sheets were clean and the orange juice was good at breakfast . Breakfast had the very minimum and still be able to call it breakfast . They took all the profit for 25 years and put nothing back ! find a different hotel this one is a disaster !
Stayed 2 nights in Sep 2023

4/10 Poor

micheal

Stayed 1 night in Sep 2023
Response from OnielRediresponse Specialist on Mar 6, 2024
Hi Micheal,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the HomeTowne Studios by Red Roof Auburn Hills. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Management RedRoof

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not in shape for guests. Odor smelled like smoke. Entrance light switch did nothing. Bathroom floor was slippery. There were loose tile on the bathroom floor. Toilet seat was loose. Bath ceiling paint peeling due to lack of ventilation. Tool bar coming off wall. Other parts of the building were under construction, but our room was not clean, in need of repairs, dated and should not have been on the rental market.
Stayed 2 nights in Sep 2023

10/10 Excellent

stephanie harris

Liked: Cleanliness, amenities, property conditions & facilities
Great place!! Very roomy for a German Shepherd
Stayed 4 nights in Sep 2023

2/10 Terrible

Holly

Traveled with family
Disliked: Amenities
Booked room 2 adults 3 children Get there local ordinance says only 4 per room in this case Room was denied Book online through Expedia no mention of restrictions
Stayed 4 nights in Sep 2023
Response from Baymont Inn & Suites - Auburn Hills on Sep 9, 2023
We understand your frustration. However, this is an ordinance set forth by the City of Auburn Hills, not Wyndham or this property specifically. You were given a full refund for your reservation so the one-star review is a shock to us since we were never given the opportunity to serve you. Thank you for your feedback.

4/10 Poor

Marc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Chelsea

Disliked: Cleanliness
Stayed 2 nights in Sep 2023

4/10 Poor

Suresh

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room is old and filled with cigarette smoke. The corridors are filled with smoke and there is active renovation ongoing with noises
Stayed 2 nights in Aug 2023
Response from Baymont Inn & Suites - Auburn Hills on Sep 9, 2023
Your concerns have been noted. We would like to relay that upon check in, every guest is notified that we are under FULL renovations here at our property. It is clearly spelled out in the Guest Policies that are required to be signed at check in. At any point during the check in process, a guest is allowed to cancel if they do not want to stay because of the renovations. It is always a surprise for us to receive a low review score because of renovations, when all sites have been updated with this information. Thank you for your response.

2/10 Terrible

Jasmine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Not good. Booked this place for my out of town guests. They didn’t stay the night! Police visited property while my guests were checking in. The policeman told my guests that he (the policeman) would not stay at this hotel. The hotel was a disaster- falling apart, gross, unkempt, no towels/paper in the lobby bathroom. Do not stay here.
Stayed 2 nights in Aug 2023

2/10 Terrible

Rebecca, Marshall

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was sketchy to say the least! It was disgustingly dirty, the hallways, the landscaping, the rooms, the elevators looked as if they hadn’t been cleaned in months. The pool was absolutely atrocious! There were questionable people wandering around the property with doors to the halls and outside propped open We did Not feel safe at all! We didn’t have time to get another hotel before our event or we would have definitely moved. Do Not stay here!

4/10 Poor

Efthymia Papathoma

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was ok but the inside- outside of the hotel dirty and terrible condition.
Stayed 1 night in Aug 2023

4/10 Poor

Anthony

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

4/10 Poor

Monte

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty generally. Room: moldy shower, gross tub surface, dresser handle off, no brewing tray for coffee maker, missing light bulbs (4) over sink. Linens and bed fine. Newer toilet--but wobbly seat. Receptionist highly impersonal and almost rude--no welcome, eye contact or thanks for staying, etc. Breakfast sparse. Walkways trashy. Windows dirty. Avoidable in future.
Stayed 1 night in Aug 2023

4/10 Poor

Courtney

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Horrible
Under construction is one thing but the place was downright dirty and unsafe, balconies totally open and not taped off, missing steps and no sign, garbage all over, Found cigarette butts in my room, breakfast “buffet” was a grab and go, also paid for 2 queen beds and got double bed room, these are just some of the photos
Stayed 3 nights in Aug 2023

2/10 Terrible

Aaron

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

amber

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service
Only stay as last resort
No lamp shade. Dust on floor. Check in person never told me that breakfast ended at 9am. I was down by 9:10 no food. Lady just said sorry with an attitude
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
The place had no phone, no remote to the tv. No alarm clock and dirty I only stayed because I had no choice but I will sleep in my car before I go back there I need a refund give me a room under construction.
Stayed 2 nights in Aug 2023

4/10 Poor

Sandra

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty. Pool had not been cleaned for days. Property damage very visible. One family checking in, were given linens to make their own bed.
Stayed 2 nights in Aug 2023

2/10 Terrible

kelly

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid for two queen beds and only got one. Water stains on the ceiling, carpet was dirty. I will pay a little more next time and hopefully get a decent room somewhere else.
Stayed 1 night in Aug 2023

2/10 Terrible

Craig

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our first unhappy stay at a Baymont or a Wyndham. Lots of renovation/construction. Dumpsters and garbage in the parking lot. Gnats in the room and somethgin unidentifiable on the fridge. Stains in the bath tub and on the wall. Only stayed one night. Staff was kind enough to refund the balance of our planned stay - they were fine - and we relocated.
Stayed 4 nights in Jul 2023

2/10 Terrible

Lila

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Elsa

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Dale

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival, the girl at the desk did not greet us.Just asked for identification. She gave us the key and was not very helpful. When we got to the 3rd floor, as we were heading to our room, one of the doors were patch up half way with a piece of plywood. Second, the back door to the fire escape door was left open with a highchair and the stairs were unfit and unsafe. Door should have had a caution sign up. We entered our room which was next to the fire ecape door, put our stuff away and went to our concert. We got back to the hotel at around midnight, the tub was not very clean and we were to tired to complain. The water dripped all night that we had to shut the bathroom door, so we could sleep. In the morning, we got up and took our shower, now the water isn't draining and you got two inches of water that your standing in. Not very sanitary. Would i recommend this hotel to our family and friends, absolutly not. It needs to be renovated. Oh I forgot, the curtain was half hanging off the rod. There was no light bulb in the lamp on the desk, and the air conditioner was all dirty and plugged up. Must i say more...
Stayed 1 night in Jul 2023

6/10 Okay

Sharon

Stayed 2 nights in Jul 2023

10/10 Excellent

Quinn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was my second time staying at this hotel. The staff is friendly and helpful.
Stayed 1 night in Jun 2023

4/10 Poor

Ashley

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I liked the lobby area and 1bed but hated the 2bedroom(our first one) and was polite to staff but was given slight attitude and told no at first when I asked to switch rooms. The room was stained, smelly and old. There was a sticky smear on the headboard. And there were construction workers on the roof right above us, with a crane outside our window. Asked for another room but was denied at first. Went to a 1 bed and next day had to beg for compensation because we know 1bed cost less and it was inconvenient because our friends couldn’t come to the hotel after the party. Refunded us $20 but dang the hassle. Clean place and nice staff is all I ask for.
Stayed 1 night in Jul 2023
Response from Baymont Inn & Suites - Auburn Hills on Jul 10, 2023
Thank you for your comment. We will review the information and use it to improve the guest experience.

10/10 Excellent

Daniel

Stayed 1 night in Jun 2023

4/10 Poor

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a roof repair being done. The crew began at 8am. It sounded like an elephant herd directly above my room. This location did not have any luggage carts to assist unloading at check-in nor for loading at check-out. I would think this would be standard equipment at all hotels. The free breakfast closing at 9am is inconvenient. The item selection available was poor.
Stayed 1 night in Jun 2023
Response from Baymont Inn & Suites - Auburn Hills on Jul 3, 2023
Gregory, thank you for your feedback. We will take your comments into consideration and use them to improve our guest's experience.

10/10 Excellent

Milad, Redford

Business traveler
Liked: Cleanliness, staff & service
The staff was very helpful. The carpet in the room needed major cleaning.
Stayed 1 night in Jun 2023

6/10 Okay

MARJORIE

Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
What a dump. Filthy.
Stayed 1 night in Jun 2023

2/10 Terrible

veronica

Traveled with family
Never stay at baymont auburn hills
We got to the hotel with 45 minutes to get ready for my reunion, which i drover over 5 hours for. We were told they doubled booked and did not jave a room for us, unless all three adults would sleep on 1 king size better together. Obviously this wouldnt work so the desk agent canceled our booking and basically said we cant help you youre on your own. We ran mext door to another hotel got a room with 20 minutes left to get ready but also had to pay $40 more. Very upset and disappointed
Stayed 1 night in Jun 2023
Response from Baymont Inn & Suites - Auburn Hills on Jul 3, 2023
Thank you for your feedback. Unfortunately, we cannot control if a booking agent over sells a specific room type at our property. We do however take whatever measures we can to accommodate our guests. In some instances, those measures are limited to offering a cancellation of the reservation free of penalty.We apologize for your less than favorable experience. We will use the information you have shared to improve our guest's experience.

6/10 Okay

Raul, Harwood Heights

Traveled with family
Need improvement, I think they do renovations in other area.
Stayed 2 nights in Jun 2023

6/10 Okay

Dan

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Harry

Liked: Staff & service, property conditions & facilities
The lady who checked me in was awesome.
Stayed 2 nights in Jun 2023

10/10 Excellent

Brenda

Traveled with partner
Room was clean and the staff was good
Stayed 1 night in May 2023

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Horrible conditions
Stayed 1 night in May 2023