Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
3600 Enterprise Dr, Allen Park, MI

Reviews

7.6

Good

Rating 10 - Excellent. 352 out of 871 reviews" "
Rating 8 - Good. 257 out of 871 reviews" "
Rating 6 - Okay. 90 out of 871 reviews" "
Rating 4 - Poor. 73 out of 871 reviews" "
Rating 2 - Terrible. 99 out of 871 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Jaylan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE!!! I was without a door knob for 4 days on the bathroom i kept asking and they did nothing for it. Also when you request towels they didnt bring them or when you went to the desk the would want you to carry wet dirty towels to the front desk!!!!! THIS PLACE WAS A HOT MESS
Stayed 3 nights in Mar 2024

6/10 Okay

Khalid

Business traveler
Liked: Cleanliness, staff & service
Dated, old interior with musty old carpet. Keys kept on not working. I had to change them twice and only stayed here 2 days
Stayed 2 nights in Mar 2024

8/10 Good

Parnell, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Feb 2024

4/10 Poor

Priyanka

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, amenities
Staff very nice
Stayed 1 night in Mar 2024
Response from Tyler D. on Mar 8, 2024
Thank you for taking the time to leave a review on your stay. Your feedback is very important to us.

2/10 Terrible

Amena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tyler D. on Mar 8, 2024
Thank you for taking the time to leave a review on your stay. Your feedback is very important to us.

4/10 Poor

angelica

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was not what I expected and my jetted tub was cracked and my sheets where stained and holes in the walls
Stayed 1 night in Feb 2024
Response from Comfort Inn on Feb 28, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

2/10 Terrible

Lamont

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty bed skirt, wrinkled sheets, extremely bad odor, dirty tub, roach on the wall, leftover food from past guests in the refrigerator, had to reactivate key cards every time we came back in the hotel. Remote control to the tv worked sometimes. No access to the alleged wifi.
Stayed 4 nights in Feb 2024
Response from Comfort Inn on Feb 28, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us. We will be looking into these issues.

6/10 Okay

gena

Stayed 1 night in Feb 2024

6/10 Okay

Sarah

Traveled with family
Liked: Staff & service
It was decent but we got a room with hot tub and it was not big enough for two people. Also the smell of majauana was strong in the halls and in our room.
Stayed 1 night in Feb 2024
Response from Tyler D. on Feb 19, 2024
Thank you for taking the time for completing the survey for your stay with us. Your feedback is important to us.

2/10 Terrible

Erin

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed bugs. Actually alive and crawling in the sheets. Shower cap left under a pillow. We left after an hour. Staff was nice and understanding. They issued a refund
Stayed 2 nights in Feb 2024
Response from Comfort Inn and Suites Staff on Feb 9, 2024
Thank you for taking the time to complete this survey.

4/10 Poor

Nathan

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Light bulbs didn’t work. Room was Sus
Stayed 1 night in Feb 2024
Response from Comfort Inn and Suites Staff on Feb 5, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service
Everyone is very nice
Stayed 1 night in Feb 2024
Response from Comfort Inn and Suites Staff on Feb 9, 2024
Thank you for taking the time to complete this survey on your recent stay with us.

2/10 Terrible

Froylan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The TV's and phones did not work so we had to walk to the front desk via the outdoors (multiple entrances) to try to get our room swiched in sub zero temperature. Everything in the room was dusty and felt dirty, you can tell they have not done a deep clean in a while. Rooms have super dim lighting and location is sucluted making it feel unsafe/creepy. When addressing these conserns with Comfort Inn & Suites would not accomidate a new room or refund. Will never go back!
Stayed 1 night in Jan 2024
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

2/10 Terrible

Devon

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best neighborhood
Stayed 1 night in Jan 2024
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

6/10 Okay

Casey

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room had rice left on the table. Half roll of toilet paper in the whole room. Locked me out of my room after day 1 had to walk in the cold to go get my key to work. Parking lot filthy. Hallways dirty.
Stayed 2 nights in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

10/10 Excellent

Delmonique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and Safe
Stayed 2 nights in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

4/10 Poor

TaShell

Stayed 2 nights in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

4/10 Poor

Subhi, London

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Need more attention to cleanliness.
Stayed 2 nights in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

10/10 Excellent

Fawaz, Midland

Stayed 1 night in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

10/10 Excellent

Terrill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty Couch
The room couch was dirty. Ended up putting an extra sheet just to sit on it.
Stayed 2 nights in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

6/10 Okay

Barbara

Liked: Cleanliness
Disliked: Property conditions & facilities
Although our stay was GREAT... it COULD have been AWESOME .... BUT!!! THE HOT TUB DID NOT WORK -THE FIREPLACE DID NOT WORK-THE PHONE IN THE BEDROOM DID NOT WORK-NO DRYER IN THE BATHROOM-ALL WERE TAKEN TO THE MGR *Verified unknowingly by the the person that checked me out*
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

6/10 Okay

Ty-Monae

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Initially checking in things went okay. I was given “my” room key and went to said room only to find it was someone else’s room. Anything could have went completely wrong with that mishap and that’s just not safe for anybody involved. I was given another room but I didn’t feel safe at all thinking that they could give someone a key to my room as well. It also wasn’t the cleanest the jet tub was filthy I had to put in extra leg work to clean everything myself before use .. but my main issue honestly was the room mix up . Everything else was okay.
Stayed 1 night in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

10/10 Excellent

Annia, Detroit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

8/10 Good

Marcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was amazing. The area was very noisy you can hear people in the other rooms & outside.
Stayed 1 night in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

2/10 Terrible

Noureddin

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was broken, the toilet is not working, no help for maintenance, air conditioning is blowing cold, my kids got flu, noise with high way trucks.
Stayed 2 nights in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

8/10 Good

Heiko

Stayed 2 nights in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

10/10 Excellent

Brianna

Traveled with partner
Liked: Amenities
Staff was very friendly property was very clean. Only negative was that the fire place did not work
Stayed 1 night in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

4/10 Poor

Sandres

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Was
Stayed 1 night in Dec 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

10/10 Excellent

Likitha

Stayed 1 night in Nov 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and clean. Staff was friendly. Breakfast was very good. The pool area could have been cleaner/better maintained. The fitness room was underwhelming but operational. It is a very convenient location for easy access to downtown Detroit.
Stayed 1 night in Nov 2023

4/10 Poor

Nuno

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Hakam

Traveled with group
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Brianna

Stayed 1 night in Nov 2023
Response from Comfort Inn and Suites Staff on Jan 29, 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience I ever had, rooms are not smelly, blankets are not cleaned and previous days trash haven’t taken out.
Stayed 1 night in Nov 2023

2/10 Terrible

Guillermo

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty entrance and room.
Stayed 1 night in Nov 2023

4/10 Poor

Tabitha

Disliked: Cleanliness
Stayed 1 night in Nov 2023

2/10 Terrible

Herbert

Disliked: Cleanliness, staff & service
When I arrived and gave them a card for incidentals they used my information and created a separate booking on accident. They then later charged my card $142 no show fee for a booking I never created or approved. Tried everything I could but they are refusing to give me my money back on that and the manager will not return my phone calls.
Stayed 1 night in Nov 2023

2/10 Terrible

Michael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This facility is terrible
Stayed 3 nights in Nov 2023

4/10 Poor

Tiffany

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay at the pink hotel instead
Room was terrible. Stained walls, adhesive residue on headboard, yellow stains on blanket, room smelled old and musty until we left the window open for an entire day to air it out. Toilet barely operational, bathtub clogged while showering. Overall, a regrettable experience. Breakfast was fine, pool was fine, but hot tub jets didn’t work and the water was warm-not hot.
Stayed 2 nights in Nov 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location and staff
Excellent location for Ford Field. Far enough away to avoid the high downtown prices. Close enough to get to the field in 15 minutes. The hotel overall is a very nice hotel. The room was great and quiet. The staff, top notch. Especially the gentleman that set the breakfast up earlier than scheduled so that we could get a breakfast in before we had to be a Ford Field by 7am.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
The hot tub did not work. We specifically chose the hotel because it had an indoor hot tub. We were very disappointed. The heater did not work in our room. The staff were very nice.
Stayed 1 night in Nov 2023

2/10 Terrible

SEONG

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst stay ever
Stayed 2 nights in Nov 2023

6/10 Okay

Nancy

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Nov 2023

8/10 Good

Patricia

Stayed 1 night in Nov 2023

8/10 Good

Carmen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023