Ratings based on 64 Verified Reviews

3.3 out of 5
67% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Novi

Ruined My Entire Vacation. STAY AWAY FAR AWAY!

Posted Jan 2, 2017
Pros: Nothing, Smelled like smoke. Stains on the sheets and pillows.
Cons: Knock the building down and start from scratch. Everything from the staff to the outdated color of the walls needs to be improved.
Horrible Experience. Stay Away. - Reserved an Executive Room with a King size bed and when we arrived there were two queen sized beds, cigarette ash on the tables, stains on the sheets and the entire room smelled awful . The staff were not helpful. They were having their private party in the lobby celebrating the new year. I told them that the room was filthy and described that there had been a mistake with the room configuration and I was rudely told that they're booked. To take the room or leave it. I left it. They still charged for a full night stay even though I was there for less than two minutes staring at the disgusting hell hole they called the "Executive Room" At the desk they had told me that they would not charge me for the stay yet this morning they charged me $168. I had to find a more decent hotel twenty miles away because all nearby hotels were booked up. Missed Dinner reservations, missed two important events planned for that night. Pretty much ruined my entire New Year's Celebration.
Comment from Hotel Management
Jan 5, 2017 by Eliza R., Hotel Management
Dear Jackie, Thank you for your feedback. Since you had a poor experience, I decided to investigate this issue a bit further and noticed that you originally booked the room through a third party on New Years Eve with a Double Double Executive room (which you may have noticed on your email confirmation from the third party) which is 2 full sized beds with either a patio or balcony feature since we were sold out of King rooms. However, there was a request noted into your reservation added from the third party that your preference was for a king bed. Although, we would love to honor all requests, we cannot guarantee any requests as it is based on availabilty, and we were sold out of king rooms. If we had the availabilty we would have honored your request and moved you to a king room with no issue. For this reason, my front desk team had notified me if they could issue a full refund back to you and of course I agreed with them and they followed through as so with the third party payment process. After your departure the same night, I happened to be there when you called back about the refund process and my front desk associate had given you instruction on how to call the third party to notify them that they must issue you a full refund since our hotel approved on this matter and you paid directly through them and not us. If you still have not received your full refund, please contact the third party again and notify them they must release a full credit immediately. However, I apologize for your experience overall and have notified our housekeeping team on the cleanliness of the room. If you have any further questions or concerns, please contact us directly. Thank you! Warm Regards, Eliza Rodriguez Front Office Manager
1 out of 5
by A verified traveler from Berkeley, CA

Old, dirty, run-down hotel.

Posted Dec 10, 2016
Blood on sheets, strong smell of chlorine in lobby, paint splatter in everything, dirty bathroom floor, everything wall mounted is loose, broken thermostat, trash in hallway, construction material left around, elevator broken, ugly rooms, hot tub broken all days, no major renovations since 80's, cheap furniture and decorations, loud fan on room heater.
3 out of 5
Recommended
for Families
by A verified traveler from Fairfax, VA

If you've seen "The Shining"...

Posted Dec 2, 2016
Pros: The property itself is a bit run down but once you're in the room, it's fine. Staff was pleasant & nice but didn't get my "The Shining" references. :(
Cons: More lively? Finish renovations?
Location: Close to a major mall and a lot of chain restaurants and indoor amusement park/trampoline place.
Stayed there over the Thanksgiving holiday near family in the area. Perhaps because of the holiday, perhaps because parts of it are under renovation, perhaps because it's just an average hotel, the place was barren, devoid of guests (maybe one couple I saw over Wednesday and Thursday) that I thought I had been transported to Estes Park and I was at the hotel where "The Shining" took place. Luckily, I did not run into any creepy twins nor an odd butler named Delbert, and unluckily, no lady greeted me at the shower. But the place was empty enough that I could've rode my Big Wheel all over the halls and nobody would have noticed.
Comment from Hotel Management
Dec 6, 2016 by Eliza R., Hotel Management
Dear Ted, Thank you for staying with us! I am pleased to hear that you enjoyed the free ample breakfast on Thanksgiving, friendly staff, close parking, guest rooms, and location during your stay! As you may have noticed, many hotels in the hospitality industry unfortunately have fairly low occupancy around this time frame. We are also currently going renovations to improve our overall guest experience, with fully renovated guests rooms, restaurant, and the entire property inside! We hope you may get to return soon in the future once our renovation is complete. Thank you for your creative feedback which I enjoyed reading! Happy holidays from our family to yours! Warm Regards, Eliza Rodriguez Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great location

Posted Oct 12, 2016
Pros: The dining experience
Cons: Check in
Location: Close to shopping and restaurants
Overall this was a great place to stay. It started off with one of the slowest check ins ever but improved every moment after that. Great staff in both the dining room and breakfast deli.
Comment from Hotel Management
Oct 17, 2016 by Eliza, Hotel Management
Dear John, Thank you for staying with us! We are pleased to know that you enjoyed our staff and stay. We hope to see you soon again! Best, Eliza Rodriguez Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2016
Nice stay for the weekend. If I'm in the area again I'll look there first.
Comment from Hotel Management
Oct 17, 2016 by Eliza, Hotel Management
Dear Valued Guest, Thank you for staying with us and for your wonderful review! We are glad you enjoyed your weekend with us and really hope to see you soon again! Best, Eliza Rodriguez Front Office Manager
1 out of 5
by A verified traveler from Charleston

Horrible experience

Posted Sep 28, 2016
Pros: Nothing
As we drove up to the hotel the sign wasn't even lit and it looked like it was closed. Upon checking in, we walked by trays in the hallway filled with leftover plates of food and dirty linen. The room was horribly outdated and not clean at all. The grout in the bathroom was mildewing and stained and in the morning there were a few bugs in the bathtub. Upon reentering the building after going to the car, the outside door handle broke off the door in my husbands hand. We checked out immediately upon waking and cancelled our second night.
Comment from Hotel Management
Oct 17, 2016 by Eliza, Hotel Management
Dear Valued Guest, We want to thank you for staying with us and also want to apologize for your experience. Some of the issues you addressed have been fixed and resolved. Also, our hotel is currently going a complete renovation that will be completed by the end of the year! We hope you may stay with us again and that we meet your expectations and more! Best Regards, Eliza Rodriguez Front Office Manager
3 out of 5
by A verified traveler

Attended a seminar at the hotel.

Posted Sep 19, 2016
Pros: Staff was very nice
Cons: Cleanliness.
Bedding was stained, caulk around window and in bathroom was Very Sloppy, everywhere you were you could easily see they don't vacuum and clean the base of the walls/corners. Surfaces felt tacky.
Comment from Hotel Management
Sep 22, 2016 by Hugh F, Hotel Management
Dear Valued Guest, I'm sorry for any inconveniences you experienced during your visit. I hope you will consider giving us another chance in the near future.
2 out of 5
by A verified traveler

Posted Sep 19, 2016
Hotel is dated and depressing. However it appears that they have started renovations so in a year perhaps it will be better. The staff were very nice and the room was clean.
Comment from Hotel Management
Oct 17, 2016 by Eliza, Hotel Management
Dear Valued Guest, Thank you for staying with us during our renovation process! We are pleased to know you enjoy our staff and there pride in commitment to make your experience a great one. Our renovations are expected to be finished by the end of the year and hope you may stay again with us so you may see the outcome! Best, Eliza Rodriguez Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Novi, Mich.

This hotel is in need of a make-over and quick.

Posted Sep 18, 2016
Pros: Beds were very comfortable and firm. the room was very quiet.
Cons: As I said the place needs a make over and modernizing. would like to have a walk-in shower as well.
Location: Great location.
Great experience, no real problems. for some reason my room was not made up on the 17 Sept. but no big thing as they give you lots of towels. Staff is the BEST anywhere!!!!!
Comment from Hotel Management
Sep 20, 2016 by Hugh F, Hotel Management
Dear Max, Thank you for the feedback on your recent visit. I'm sorry about any inconveniences you encountered during your stay with us. I hope to see you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Troy, Michigan

Nice hotel near Twelve Oaks Mall!

Posted Aug 29, 2016
Pros: Room size. Amenities. Location. Parking.
Cons: Complete the renovation!
Location: To the west is an collection of restaurants, bars, and entertainment activities. To the east is a collection of shopping malls and stores.
Nice, big, clean room! Great bed, HBO, refrigerator, microwave, lighted makeup mirror. Both an indoor and outdoor pool was available. We visited the bar in the hotel's restaurant, and had a relaxing conversation and pleasant service. The only issue was that as of August 2016, there is renovation work being done, and there was a lot of noise on Sunday at 10 AM that I believe was related to the renovation.
Comment from Hotel Management
Sep 2, 2016 by Hugh F, Hotel Management
Dear Michael, Thank you for sharing your experience on your visit. I do apologize for the noise created due to the renovation we are doing. I hope to see you in the near future.