Ratings based on 222 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
87% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Nice Lobby....

Posted Nov 19, 2015
Pros: It was close to where I needed to be
Cons: The rooms were dated and not very clean
The lobby appears to be the only part of the hotel that has been renovated....
Comment from Hotel Management
Dec 2, 2015 by Hugh F , Hotel Management
Dear Valued Guest, Thank you for sharing your experience. I wanted to apologize for any inconvenience you encountered during your visit with us. We are scheduled to do a complete renovation of our hotel which will include all the guest rooms. I hope you allow us another chance in the future. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

快適でした。

Posted Nov 16, 2015
Pros: スタッフの対応
Cons: アメニティーが少ない
Location: 食事するところやアウトレットモールのような施設もあり、快適です。
周囲には食事する場所も点在しており、また周囲は静かでしたので、ゆっくりすごすことができました。 スタッフも親切で、快適なホテルです。
Comment from Hotel Management
Nov 28, 2015 by Hugh F, Hotel Management
Dear Valued Guest, Thank you for the great feedback! We look forward to your visit in the near future.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

The Place To Stay

Posted Nov 9, 2015 on Hotels
Staff were super, the hotel was wonderful. Pool, hot tub, food, bar everything awesome.
Comment from Hotel Management
Jan 16, 2016 by Hugh F, Hotel Management
Dear Valued Guest, Thank you for the awesome feedback! We look forward to your visit in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

too expensive for what it offered

Posted Nov 9, 2015
Overall the hotel was fine and had updated decor. However, the bed was rather firm, the additional security lock on the door was broken, and the noise outside of my door was loud at times. I didn't care for the pool in the center of the lobby (smelled like chlorine when I walked out of my door and was warm/steamy) plus I didn't feel comfortable swimming there with all the rooms around it. Breakfast took too long (30 minutes) so I never had time to eat before work and I found the cost of the room was too expensive compared to other places I have stayed at in the past.
Comment from Hotel Management
Nov 14, 2015 by Hugh F, Hotel Management
Dear Valued Guest, Thank you for sharing your experience on your visit. I wanted to apologize for the issues you encountered during a busy time for the hotel. I hope you allow us another chance in the future.
4 out of 5
Recommended
for Couples
by Gina

Posted Oct 28, 2015 on Hotels
Comment from Hotel Management
Jan 2, 2016 by Hugh F, Hotel Management
Dear Gina, Thank you for the great score! We look forward to seeing you in the future.
1 out of 5
Recommended
for Couples
by Wilbert

Terrible Time

Posted Oct 27, 2015 on Hotels
There was a little league hockey teams there which made our stay terrible!
Comment from Hotel Management
Jan 2, 2016 by Hugh F, Hotel Management
Dear Wilbert, Thank you for providing feedback on your recent stay. I'm extremely sorry about the little league hockey teams that were here while you were here as well. We normally don't have such a big sports team in house and have learned from this experience as well. I hope you allow us another chance in the future. Thank you
2 out of 5
Recommended
for Couples
by Martin from Michigan

Posted Oct 22, 2015 on Hotels
The heat was broken in the room had to pack up and move to another room the hotel did nothing to compensate us for our inconvenience.
Comment from Hotel Management
Jan 2, 2016 by Hugh F, Hotel Management
Dear Martin, Thank you for sharing feedback on your recent visit. I'm sorry to see that there was issues with the heat in your guest room. I hope the other room was fine and I'm sorry we didn't offer any type of compensation for the inconvenience. I hope you would consider giving us another chance in the future. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2015
The only comment I can really make is that it needs a bit of a facelift. But from some conversation I overheard, I think this may already be in the works.
Comment from Hotel Management
Nov 28, 2015 by Hugh F, Hotel Management
Dear Valued Guest, Thank you for sharing your experience on your visit. We are scheduled for a full renovation of our hotel which will update the feel and look. We still keep our hotel clean and provide exceptional service to all our guests. We hope to see you back soon.
1 out of 5
Recommended
for Families
by Jason

Don't do it, so many better options in the area.

Posted Oct 15, 2015 on Hotels
Horrible experience. Hot water was non-existent and the staff response was ridiculous. "We just got a new system, you need to run it awhile. We're not sure how long, could be hours" Are you kidding me? No hot water? Newflash, Michigan isn't in a 3rd world country. The room had clearly not been vacuumed, with various debris on the floor. Sheets were rough and not of good quality. AC system blew musty smelling air. Never going back.
Comment from Hotel Management
Dec 19, 2015 by Hugh F, Hotel Management
Dear Jason, Thank you for sharing your experience on your visit. We are extremely sorry about the inconveniences you encountered during your visit. The hot water issue has been fixed and the cleanliness issue will be investigated as we take cleanliness very seriously. We are scheduled to do a complete renovation of our hotel which will update everything. I hope you would consider giving us another chance in the future. Thank you
3 out of 5
by Noah

Quick weekend getaway in Novi with kids

Posted Oct 14, 2015 on Hotels
This is the 3rd time I have stayed at this Hotel. I like the location most of all. I have a 6 and 7 year old that stayed with me, that really enjoy the pool and spa area. I have never had any real problems here. Yes, its outdated and desperately needs a makeover. I paid $98 for sat night so I'm ok with it being a little banged up. Its not the Ritz! I asked for a late check out with no problems and was granted a 1pm late check out. We also checked in 3 hrs earlier. I asked for a floor room that is next to the pool area. I always get a room that literally is across from the pool, so the kids can run back and forth. The only issue I had is we were warned about being loud at the pool. Well, there kids and its a pool thats located in the middle of the lobby area!? But I get it. The only mentionable negatives are the thermostat was kinda funky and there is no free breakfast. The Deli in the hotel serves a hot breakfast buffett for $5 a kid, $10 adult. Its NOT good....at all. The staff there doesn't pay any attention to you. I learned this the 1st time I stayed here. The "mgr" on duty was sitting down eating while talking to the "chef". Terrible. So this time we just ran out and got Mickey D's breakfast and had breakfast poolside. Kids loved it.
Comment from Hotel Management
Jan 30, 2016 by Hugh F, Hotel Management
Dear Noah, Thank you for sharing your experience on your visit with us. I wanted to apologize for the inconveniences you encountered during your visit. I hope you allow us another chance in the future.