Ratings based on 257 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
73% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Troy, Michigan

Nice hotel near Twelve Oaks Mall!

Posted Aug 29, 2016
Pros: Room size. Amenities. Location. Parking.
Cons: Complete the renovation!
Location: To the west is an collection of restaurants, bars, and entertainment activities. To the east is a collection of shopping malls and stores.
Nice, big, clean room! Great bed, HBO, refrigerator, microwave, lighted makeup mirror. Both an indoor and outdoor pool was available. We visited the bar in the hotel's restaurant, and had a relaxing conversation and pleasant service. The only issue was that as of August 2016, there is renovation work being done, and there was a lot of noise on Sunday at 10 AM that I believe was related to the renovation.
3 out of 5
by A verified traveler

Nice for a short stay

Posted Aug 22, 2016
Pros: Location is great - right next to a huge shopping complex and tons of restaurants.
Cons: condition of the facility, which is under way
Location: Twelve Oaks shopping center is in the same complex which includes a ton of stores, a large selection of different restaurants are close as well.
Employees were very accommodating and friendly. The condition of the hotel was run down, although it is undergoing a remodel right now. The beds were comfortable and rooms were large enough to accommodate a toddler. Pool area was very cool although the water was colder than my kids would have liked.
Comment from Hotel Management
Aug 24, 2016 by Hugh F, Hotel Management
Dear Valued Guest, Thank you for sharing your feedback. I am glad that you found our location to be great. I do apologize about the mess as we are undergoing a full renovation of our hotel. I hope you allow us another chance in the near future.
3 out of 5
by A verified traveler from mochigan

Nice hotel but it's under construction renovation

Posted Aug 9, 2016
Nice hotel but it's under construction renovation sums it up.
Comment from Hotel Management
Aug 12, 2016 by Hugh F., Hotel Management
Dear Stefanie, Thank you for the feedback. I wanted to apologize for any inconvenience you experienced due to our construction for our renovation. I hope you will allow us another chance in the future.
3 out of 5
by A verified traveler from long beach, ca

Convenient

Posted Aug 3, 2016
The location was convenient for me. The only thing I felt uncomfortable was about the blinds. There was only one set of blinds, and I couldn't close another set.
Comment from Hotel Management
Aug 8, 2016 by Hugh F, Hotel Management
Dear Valued Guest, Thank you for sharing your experience on your visit with us. I'm sorry for issues with the blinds in your room. I hope you will give us another chance in the near future.
4 out of 5
by A verified traveler

An anniversary getaway

Posted May 22, 2016 on Hotels
The hotel was great a little outdated but I like that style
Comment from Hotel Management
by Hugh F, Hotel Management
Dear Valued Guest, Thank you for sharing your experience on your visit with us. We are going through a complete renovation that will update the look and feel, but we work extremely hard to maintain cleanliness and guest satisfaction. We look forward to your visit in the future.
4 out of 5
by alejandro

Posted May 19, 2016 on Hotels
Comment from Hotel Management
by Hugh F, Hotel Management
Dear Alejandro, Thank you for the great rating on your experience with us. We look forward to your visit in the future.
4 out of 5
by A verified traveler

Posted May 17, 2016 on Hotels
Comment from Hotel Management
by Hugh F, Hotel Management
Dear Valued Guest, Thank you for the good rating based on your visit with us. We look forward to your return visit.
5 out of 5
by A verified traveler from Forida

The best hotel I have ever stayed at.

Posted May 15, 2016 on Orbitz
Pros: The staff made all the difference, so kind and helpful.
Cons: It be nice it they had lunch, not only dinner, at the restuarant instead of having to go to the Deli, but the deli was in the building so no big deal
Location: I grew up in the area so there is LOTS to do, but I did not have a car so didn't do much. They have a shuttle which I used a few times to run errands.
I was only scheduled to stay 3 days, but due to a car accident I stayed for a week. It was a very difficult week for me but EVERYONE from front staff to housekeeping, had a smile for me, and even a hug! They are in the process of updating, but my room was great.
1 out of 5
by Josh from Grand Rapids

The dirtiest hotel in Novi

Posted May 12, 2016 on Hotels
Drywall mud drips all over the wall, Unfinished paint jobs in every room, A sticky door knob with some type of substance, We found soda cans under our side table, Soda sweat rings on our side table, Dust covered vents, A dented mini refrigerator.
Comment from Hotel Management
Jul 23, 2016 by Hugh F, Hotel Management
Dear Josh, I'm so disappointed to see that your stay was unsatisfactory. We are currently going through a complete renovation of our entire hotel which will update the look and feel. But maintaining cleanliness and service standards should never be compromised and for that I am sorry. I hope you will allow us another chance in the future.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted May 11, 2016 on Hotels