Ratings based on 291 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Hotel close to shopping, restaurants and exways

Posted Aug 22, 2015
Pros: Convenient to shopping, restaurants and expressways, & my meetings. Facility seemed new or recently remodeled. Quiet though near expressway
Cons: Customer service at check-in Room assignment Houskeeping
Location: Within walking distance of shopping center and a variety of restaurants. Short drive to two major shopping centers. Easy on and off expressway.
Not sure if due to Expedia booking: 1) Hotel had trouble finding my reservation under my name. They found it with the confirmation number, then said "Oh it is an Expedia Room". 2) They put me in a room all the way at the back of the hotel, even thought they were far from full. Had I been shown where the room was, I would have asked for a change. When I discovered where it was, I was running too close to my Friday evening meeting to ask for a room change. 3) Room never got cleaned Sunday. It was too late when I returned from dinner at 9:30 PM to ask them to clean the room, I was tired and just wanted to sleep. Almost got the feeling I was being "punished" for booking via Expedia. Sent an email to the Hilton Guest Service Manager after my stay explaining my concerns but never got a response.
3 out of 5
by A verified traveler from S

Posted Aug 7, 2015
I'm surprised this hotel was a double tree. It didn't feel like a double tree experience people expect. Needed a lot of updating and our bed was supposed to be a queen-- it looked like a double bed.
3 out of 5
by A verified traveler

Posted Aug 5, 2015
Pros: Quiet
Cons: Refrigerators in rooms, particularly in the suites. Keys that don't die.
Quiet hotel, decent experience, no frills. Fine for an overnight.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wet wet bathroom

Posted Jul 7, 2015
Overall a good experience, however, the bathroom doesn't stay dry. The shower doesn't keep water in well. Floor kept getting lots of puddles. Had to use lots of towels! No exhaust fan either added on top to create a mess!!
3 out of 5
Recommended
for Families
by Aindrea from Kalamazoo

Beware the convenience fee!

Posted May 23, 2015 on Hotels
My stay was ok, I only have one bad thing to say really. Make sure you have 25 per night for a convenience fee, I wasn't aware of this when I booked and it's not included in the overall price. 260 for a two night stay, plus 50 for the convenience fee is not worth it with the room you get.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

My Top 3 reasons I stayed at Doubletree

Posted May 22, 2015 on Hotels
I was in the area for a convention.I picked the hotel for a few reasons- 1.They offer a free shuttle service to the convention and anywhere within a 5 mile radius of the hotel. 2.I have stayed in Doubletree Hilton Hotels and have always been impressed with the service they provide to guests. 3.Close to where the convention was.
4 out of 5
Recommended
for Getaway With Friends
by Jennifer from East Lansing

Great Place

Posted May 19, 2015 on Hotels
Great experience except for the really loud drunk people that kept waking us up at 3am.
4 out of 5
Recommended
for Everyone
by A verified traveler from Clinton Twp.

Glad to be back.

Posted May 12, 2015
Pros: It is clean, and the pool is kept at a good temperature.
Cons: The breakfast, and I mention this every year. The staff can be inattentive, and the food tends to run out quickly.
Location: The Suburban Showcase, lots of shopping, and resturants.
I stay at the Double Tree every year, and I am always glad to do so. The staff is always friendly, and I love the pool.
5 out of 5
Recommended
for Everyone
by A verified traveler from Novi MI

Highly recommended

Posted Apr 6, 2015
My family and I have stayed at the Doubletree several times. Overall the quality of the place is excellent. Very modern, the rooms are very clean and comfortable. Generally quiet (an important consideration for me). Only a few very minor criticisms: one of the light bulbs was burnt out in one of the lamps, kids complained the pool was cold. Other than that, this hotel is near perfect.
5 out of 5
Recommended
for Business Travelers
by Elaine from Holland, oh

MK overnight stay

Posted Mar 23, 2015 on Hotels
The only positive suggestion is to consider new somewhat firmer bed pillows. Room was lovely as was the entire hotel. Your staff and all were very kind, and helpful. Pleasant stay. Thank you for everything