Ratings based on 291 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
by A verified traveler
Hotel close to shopping, restaurants and exwaysPosted Aug 22, 2015
Pros: Convenient to shopping, restaurants and expressways, & my meetings. Facility seemed new or recently remodeled. Quiet though near expressway
Cons: Customer service at check-in Room assignment Houskeeping
Location: Within walking distance of shopping center and a variety of restaurants. Short drive to two major shopping centers. Easy on and off expressway.
Not sure if due to Expedia booking: 1) Hotel had trouble finding my reservation under my name. They found it with the confirmation number, then said "Oh it is an Expedia Room". 2) They put me in a room all the way at the back of the hotel, even thought they were far from full. Had I been shown where the room was, I would have asked for a change. When I discovered where it was, I was running too close to my Friday evening meeting to ask for a room change. 3) Room never got cleaned Sunday. It was too late when I returned from dinner at 9:30 PM to ask them to clean the room, I was tired and just wanted to sleep. Almost got the feeling I was being "punished" for booking via Expedia. Sent an email to the Hilton Guest Service Manager after my stay explaining my concerns but never got a response.
by A verified traveler from S
Posted Aug 7, 2015
I'm surprised this hotel was a double tree. It didn't feel like a double tree experience people expect. Needed a lot of updating and our bed was supposed to be a queen-- it looked like a double bed.
by A verified traveler
Posted Aug 5, 2015
Cons: Refrigerators in rooms, particularly in the suites. Keys that don't die.
Quiet hotel, decent experience, no frills. Fine for an overnight.
for Everyoneby A verified traveler
Wet wet bathroomPosted Jul 7, 2015
Overall a good experience, however, the bathroom doesn't stay dry. The shower doesn't keep water in well. Floor kept getting lots of puddles. Had to use lots of towels! No exhaust fan either added on top to create a mess!!
for Familiesby Aindrea from Kalamazoo
Beware the convenience fee!Posted May 23, 2015 on Hotels
My stay was ok, I only have one bad thing to say really. Make sure you have 25 per night for a convenience fee, I wasn't aware of this when I booked and it's not included in the overall price. 260 for a two night stay, plus 50 for the convenience fee is not worth it with the room you get.
for Business Travelersby A verified traveler
My Top 3 reasons I stayed at DoubletreePosted May 22, 2015 on Hotels
I was in the area for a convention.I picked the hotel for a few reasons- 1.They offer a free shuttle service to the convention and anywhere within a 5 mile radius of the hotel. 2.I have stayed in Doubletree Hilton Hotels and have always been impressed with the service they provide to guests. 3.Close to where the convention was.
for Getaway With Friendsby Jennifer from East Lansing
Great PlacePosted May 19, 2015 on Hotels
Great experience except for the really loud drunk people that kept waking us up at 3am.
for Everyoneby A verified traveler from Clinton Twp.
Glad to be back.Posted May 12, 2015
Pros: It is clean, and the pool is kept at a good temperature.
Cons: The breakfast, and I mention this every year. The staff can be inattentive, and the food tends to run out quickly.
Location: The Suburban Showcase, lots of shopping, and resturants.
I stay at the Double Tree every year, and I am always glad to do so. The staff is always friendly, and I love the pool.
for Everyoneby A verified traveler from Novi MI
Highly recommendedPosted Apr 6, 2015
My family and I have stayed at the Doubletree several times. Overall the quality of the place is excellent. Very modern, the rooms are very clean and comfortable. Generally quiet (an important consideration for me). Only a few very minor criticisms: one of the light bulbs was burnt out in one of the lamps, kids complained the pool was cold. Other than that, this hotel is near perfect.
for Business Travelersby Elaine from Holland, oh
MK overnight stayPosted Mar 23, 2015 on Hotels
The only positive suggestion is to consider new somewhat firmer bed pillows. Room was lovely as was the entire hotel. Your staff and all were very kind, and helpful. Pleasant stay. Thank you for everything