Lobby

Reviews of DoubleTree Suites by Hilton Hotel Detroit Downtown - Fort Shelby

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 588 out of 1008 reviews" "
Rating 8 - Good. 243 out of 1008 reviews" "
Rating 6 - Okay. 79 out of 1008 reviews" "
Rating 4 - Poor. 53 out of 1008 reviews" "
Rating 2 - Terrible. 45 out of 1008 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Brittany

Disliked: Staff & service, amenities
No bell people to help with bags. They have the bell option on the phone. But I was told there was nobody that could help with my bags. Which is inconvenient with a newborn.
Stayed 1 night in Mar 2024
Response from Beth on Mar 25, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback

10/10 Excellent

Tawana

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were wonderful!
Stayed 1 night in Mar 2024
Response from Beth on Mar 24, 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit

10/10 Excellent

Richard, Tarrytown

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet. Walkable to Huntington Convention center.
Stayed 3 nights in Mar 2024
Response from Beth on Mar 22, 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was first rate. And walking around downtown Detroit was a pleasant surprise
Stayed 1 night in Mar 2024
Response from Beth on Mar 3, 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to arena. Ease of walking
Stayed 1 night in Mar 2024
Response from Beth on Mar 3, 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

6/10 Okay

SUZANNE, N. Canton

Disliked: Staff & service
Front desk staff was great. Everyone else did t even look at you. Good luck getting food. They acted like you didn’t exist.
Stayed 1 night in Feb 2024
Response from Beth on Feb 9, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excellent

Kristen

Stayed 2 nights in Feb 2024
Response from Beth on Mar 22, 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for events at ford field
Stayed 1 night in Feb 2024

10/10 Excellent

Rae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! Nice staff, great room and great amenities. I love the fact that they have allergy friendly cookies.
Response from Beth on Feb 6, 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excellent

Aaron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff.
Stayed 1 night in Feb 2024
Response from Beth on Feb 6, 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

8/10 Good

Erin

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Our family of four needed a place to stay over the holidays and this hotel met our needs perfectly. The room was huge and comfortable. The washroom was in need of an update but it was acceptable. The restaurants were very nice with good food. It was very convenient having the restaurants right in the hotel since there aren’t many places to eat nearby. I would book this hotel again.
Stayed 2 nights in Dec 2023
Response from Beth on Feb 2, 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit

8/10 Good

Shirley, Atlanta

Liked: Cleanliness, property conditions & facilities
Parking options and the cost.
Stayed 3 nights in Jan 2024
Response from Beth on Feb 2, 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit

10/10 Excellent

Jesse

Stayed 1 night in Jan 2024
Response from Beth on Jan 23, 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit

2/10 Terrible

Keaira

Stayed 1 night in Jan 2024
Response from Beth on Jan 21, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

8/10 Good

Catherine

Traveled with group
Everything and everyone was excellent. The only things I didn’t like was that our room was on the third floor with our window overlooking the street where the cars were dropped off by the valets and they blew the horn every time one was dropped off. I also disliked that the bathroom sink was between the living room and bedroom outside the bathroom. Lacked privacy. Otherwise everything else was excellent
Stayed 1 night in Jan 2024
Response from Beth on Jan 17, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again.

6/10 Okay

Cynthia

Outdoor music was very loud. It lasted past 2am. No sleep!
Response from Beth on Jan 11, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

6/10 Okay

Irina

Traveled with family
Liked: Staff & service
Breakfast at the hotel was very bad. I ordered avocado toast, it was very poor quality and not tasty.
Stayed 2 nights in Dec 2023
Response from Beth on Jan 11, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excellent

Broc

Stayed 1 night in Dec 2023
Response from Beth on Jan 21, 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beth on Jan 2, 2024
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excellent

Gregory

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a nice surprise to see that the Detroit Doubletree was excellent. The staff, from the front desk to the Starbucks counter to the valet, were perfection. Great people and great hotel.
Stayed 2 nights in Dec 2023
Response from Beth on Dec 18, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit

10/10 Excellent

Justin

Stayed 1 night in Dec 2023
Response from Beth on Dec 19, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel when in town for Lions games.
Stayed 2 nights in Oct 2023
Response from Beth on Dec 16, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Beth on Dec 12, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

2/10 Terrible

Tim

Stayed 1 night in Nov 2023
Response from Beth on Dec 29, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, location and staff.
Stayed 2 nights in Nov 2023
Response from Beth on Dec 9, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023
Response from Beth on Dec 18, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit

6/10 Okay

Michael

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they charge per day and not night, if you select 2days they charge you for a night and make you check out at moon which is only half the day
Stayed 1 night in Nov 2023
Response from Beth on Dec 9, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excellent

Katherine

Stayed 1 night in Nov 2023
Response from Beth on Dec 13, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
I am from Chicago and 10 of my friends visited Detroit for the Bears/Lions game. The hotel is beautiful and the staff is very helpful. The rooms are clean and well kept. I would highly recommend for your stay.
Stayed 2 nights in Nov 2023
Response from Beth on Dec 9, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excellent

Allyson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Beth on Dec 9, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excellent

Kelsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Beth on Dec 12, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful, room was spacious and clean
Stayed 1 night in Nov 2023
Response from Beth on Dec 12, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excellent

Kiara

Stayed 1 night in Nov 2023
Response from Beth on Dec 12, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

2/10 Terrible

Karen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a decent location, walkable. Parking across the street. Should have been a nice experience but wasn’t. Check in did not go smoothly, room keys did not work, refrigerator did not work. We were late to our event because we couldn’t get in the room. We were texted that we would have to be let in and out of our room or move. Aside of those issues our room was very nice and exactly what I expected. After our event we changed rooms. That room was a dump. Very poor lighting, broken towel bars, much smaller, outlet at sink was coming out of the wall, refrigerator wasn’t in the correct place, the sink backed up, dirty, no hand soap. It was truly unbelievable how bad it was. We were in town for a wedding and needed better. The girl at the front desk was less than helpful and tried offering a free breakfast. Not worth the money at all. We paid more to have the space, which didn’t happen. The daytime desk person did work with us on getting a refund and hopefully I will not have to make a call for that to happen.
Stayed 2 nights in Nov 2023
Response from Beth on Dec 9, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

6/10 Okay

thomas

Stayed 1 night in Nov 2023
Response from Beth on Dec 9, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

6/10 Okay

Paul

Traveled with family
Disliked: Cleanliness, staff & service
Extremely underwhelming, especially for almost 1k for one night.
Stayed 1 night in Nov 2023
Response from Beth on Dec 9, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

2/10 Terrible

Diana

Stayed 1 night in Nov 2023
Response from Beth on Dec 9, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Stay..
Had a great Experience.. Room was superb and clean. Love the warm cookies at check-In Will definitely stay again..
Stayed 2 nights in Nov 2023
Response from Beth on Dec 12, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service & location
Our stay was great- the valet men always opened the doors for us. It was in a great location, walkable to Little Caesars Arena. LaShawn checked us in and ensured we were on the lowest floor possible, she was very helpful & kind. The cookies are delicious, but next time no nuts please.
Stayed 1 night in Nov 2023
Response from Beth on Dec 12, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

8/10 Good

Danielle

Traveled with partner
Liked: Staff & service, property conditions & facilities
There was hair everywhere in the bathroom There was a lot of noise from outside very late keep me and husband up
Stayed 1 night in Nov 2023
Response from Beth on Dec 13, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

6/10 Okay

Heather

Traveled with family
Liked: Room comfort
Lack of bedding for the sofa bed
I have stayed at this hotel twice. The first time it was a great experience, except that someone pulled the fire alarm at 3am which was no fault of the hotel. This second time I was disappointed primarily with the service. The room had two queen beds and a pull out sofa bed. The sofa bed did not have bedding and there was no bedding or pillows in the closet for it. I called to ask that we get bedding and I was told that it’s unlikely that they would have bedding available for it. I find it difficult to believe that a hotel would be short bedding and pillows for one bed. The gentleman put me on hold to ask. I was on hold for 5 minutes then decided that I no longer wanted to remain on hold so I removed some of the bedding from the other beds so the sofa bed would at least have a sheet to cover the mattress that was stained. I paid over $400 for the room, I would expect there to at least have enough bedding for the beds in the room.
Stayed 1 night in Nov 2023
Response from Beth on Dec 9, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Ty
Stayed 1 night in Oct 2023
Response from Beth on Dec 12, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excellent

Ruben Dario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the furniture..very fancy and modern.
Stayed 1 night in Nov 2023
Response from Beth on Dec 12, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

6/10 Okay

John

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
A little tired
The room had not been cleaned very well there was trash still on the floor and in drawers the tub had red marks in it that looked like blood but was actually some type of paint I called housekeeping and they scrubbed over it overall for the amount of money spent a little disappointed
Stayed 1 night in Oct 2023
Response from Beth on Dec 9, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to many venues
Stayed 1 night in Oct 2023
Response from Beth on Dec 12, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ayesha & Donna at the front desk were in great spirits, extremely helpful and just an overall pleasure to have met!
Stayed 1 night in Oct 2023
Response from Beth on Dec 12, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very professional, very customer service oriented
Stayed 1 night in Oct 2023
Response from Beth on Dec 12, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

10/10 Excellent

Annette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a Starbucks on the premises. Rooms were comfortable and clean. Hallways were also nicely decorated and clean. Staff were super friendly and accommodating.
Stayed 1 night in Oct 2023
Response from Beth on Dec 12, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Beth on Dec 13, 2023
Thank you for taking the time to provide us with feedback about your recent stay. I am pleased to see that you enjoyed your time with us. We know you have many options when traveling. The fact that you entrust this time with us is not lost on me. I thank you for choosing our hotel and look forward to being of service the next time you are in Detroit.

6/10 Okay

Bruce

Stayed 2 nights in Oct 2023
Response from Beth on Dec 13, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.