Decent Hotel, Terrible Accounting Staff, Poor Wifi
Posted Apr 10, 2017
-Rooms are dated and basic, but clean and the beds were comfortable
-Huge building, if your room is close to the end of one of the floors, its a lengthy walk to/from the central (and only) elevators
-Fails where many "business" hotels also fail: poor in-room WiFi reception. Ended up doing work in the cafe downstairs
-Location is convenient, there are restaurants all around the hotel and easy access to Telegraph Road and the Southfield Freeway
My issue is with the their billing. I've given the hotel a month to resolve a billing error on their part. The error remains open, in fact they accuse me of staying an extra two nights for which they tried to bill me when in fact I only stayed for one night (3/7/17) for a convention that took place on site.
-Booked and paid for my one night stay through Expedia, discovered on 3/13 that the hotel itself billed for an additional $286.58 and also did not refund my security deposit.
-I called and spoke to accounting and manager on two separate occasions on 3/13 to question the charge. Accounting was discourteous and unhelpful, and Manager advised me that this appeared to be a simple accounting error that would be resolved in 5-10 business days.
-When it was not resolved, I opened the dispute with my credit card company who reached out to the hotel for resolution, who falsely claim I stayed two additional nights.
Amazing for a hotel to treat customers like this, especially in the Greater Detroit area. Avoid this hassle, stay elsewhere