Ratings based on 149 Verified Reviews

3.0 out of 5
55% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Kennebunk Maine

Business trip from hell

Posted Apr 18, 2017
After a rough flight, I arrived at hotel to find it flooded out. Front desk person sent me to another facility. The second facility explained that they don't have a room. Then front desk person called prior hotel yelling at them, they have no rooms. Very bad experience
Comment from Hotel Management
Apr 20, 2017 by General Manager, Hotel Management
I am sorry for the disappointing visit you had with us and for the service issues you experienced while you were here. The condition you described is unacceptable and not at all representative of our quality standards. I have shared your concerns in regard to the reservation with my management team. We ensure no future guest experiences the same and will use your comments to improve our services and facilities moving forward. I truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, General Manager
2 out of 5
by A verified traveler

Ok hotel

Posted Mar 14, 2017
Beds not that comfortable. If you don't ask you won't receive. (Towels, cookware,) breakfast they advertise is mot what you are getting . Breakfast consists of "grab and go" granola bars, oatmeal, and coffee) Rooms are kinda run down and dusty. I wouldn't stay here again .
Comment from Hotel Management
Apr 21, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel and for taking the time to provide feedback. We are sorry our complimentary breakfast offerings did not meet your satisfaction. Your valuable feedback is shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We would like to inform you that to ensure cleanliness of amenities, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We would like to regain your trust and hope to serve you again in the future. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean as a whistle

Posted Feb 17, 2017
Pros: Super clean,comfortable and affordable.
Cons: internet wasn't super fast
Location: 5 restaurants close by within walking distance.
Great restaurants close by and minutes away from the Palace. Taxi service sucks in that part of town though.
Comment from Hotel Management
Feb 22, 2017 by Manager, Hotel Management
Thank you for sharing your experience. I am pleased to read you valued the cleanliness at our hotel as well as the affordable price for accommodations and convenience. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
5 out of 5
by Amer

Posted Jan 17, 2017 on Hotels
The Hotel is new, clean and comfortable. The frond disk was very friendly.
Comment from Hotel Management
Mar 29, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you enjoyed the friendliness of our staff and your room accommodations during your stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
4 out of 5
by A verified traveler

Clean Economy

Posted Dec 18, 2016 on Hotels
We were just there for the night, location was exactly what we needed. The vending machine options were weak. It would have been great if mini packs of Tylenol would have been available. The included kitchen did not have a single thing in it. Not even glasses. The front desk had items available but the glasses were all disposable. A true bare bones discount experience... Bigger pillows or more would be a plus.
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
We appreciate you taking the time to share your experience. It is good to know you valued our convenient location, but please accept our apologies that some of our policies were an inconvenience. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

very good place.

Posted Nov 29, 2016
Pros: The best is that have kitchen and you can cook is very very confortable.. all is good
Cons: well for me and for the price is perfect....
Location: perfect for every thing
Is really very good place for short and long time.. you can make your food and I felt very comfortable.
Comment from Hotel Management
Dec 12, 2016 by Manager, Hotel Management
It is so rewarding to read that you had an excellent stay at our hotel. Your positive comments about the fully equipped kitchen is satisfying. It is also pleasing to know our affordable rates were perfect for you. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from shoppers

Clean, convenient

Posted Nov 28, 2016
Convenient location close to shopping. Ample parking. Clean rooms.
Comment from Hotel Management
Dec 12, 2016 by Manager, Hotel Management
We appreciate you sharing your comments. It is good to know our location was convenient to activities and your room cleanliness was suitable. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
1 out of 5
by A verified traveler

No hot water.

Posted Nov 27, 2016
Ice cold shower. No offer to refund or provide discount. Cob webs on lamps. Room smelled when I entered. Hair dryer on wall did not operate. Heard dripping water from room above all night. Bad experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

OK for the price.

Posted Nov 6, 2016
Pros: Room size was nice for a few days. Adequate kitchenette.
Cons: Narrow and somewhat dark hallways. One night signage was not lit - receptionist said it was on a timer that had not been reset for changes in day light..
Location: Oakland University, Rochester, MI, Pontiac Silverdome.
3 out of 5
by A verified traveler from US

Posted Oct 30, 2016
Location: The location is great in a college like town with shopping areas near by and in close proximity to Detroit and Flint
The room smelled like Indian food the whole time and the Internet was very slow unless you pay for daily upgrades