Outdoor dining

Reviews of Fairfield Inn and Suites by Marriott Detroit Canton

2.5 out of 5
Fairfield Inn and Suites by Marriott Detroit Canton
5760 North Haggerty Road, Canton, MI

Reviews

8.4

Very Good

Rating 10 - Excellent. 274 out of 507 reviews" "
Rating 8 - Good. 125 out of 507 reviews" "
Rating 6 - Okay. 37 out of 507 reviews" "
Rating 4 - Poor. 29 out of 507 reviews" "
Rating 2 - Terrible. 42 out of 507 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and room was clean
Stayed 1 night in Mar 2024
Response from Carolyn on Mar 12, 2024
We're glad to hear that you were happy with both the staff as well as your room. Thank you for leaving us a great score and we hope to see you again soon!

10/10 Excellent

Dotty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Will stay again when in area.
Response from Front Office Manager on Mar 11, 2024
Thank you so much Dotty for taking the time to share your stay experience with us. We appreciate your patronage and truly value your honest feedback and look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Marina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel. Great breakfast and professional staff. We really enjoyed the stay.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 4, 2024
Dear Marina, Thank you so much for taking the time to post this HONEST feedback and review regarding your recent stay at our new hotel.We work very hard to create a great hotel guest love, so its always refreshing to be recognized for a job well done. We appreciate your patronage and truly value your honest feedback and look forward to welcoming you back for anther enjoyable experience. Thank you,

10/10 Excellent

Jian

Stayed 2 nights in Jan 2024
Response from Front Office Staff on Mar 4, 2024
Thank you so much Jian, we appreciate your patronage value your honest review. please come back to see us again soon

2/10 Terrible

Tricia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property states they have a hot tub. Nothing was posted that it was out of order and had been for awhile. The towels were dirty, stained not sure what to call it. It was nice(not really!) they had a tissue box holder in the bathroom with no tissus. Just not an enjoyable stay. Definitely notbworth the money we paid!.
Stayed 1 night in Dec 2023
Response from FD staff on Jan 4, 2024
We apologize that your stay was less than perfect, Expedia should've notify you with the brief closing of the hot tub due to some unexpected mechanical issues. We hope to see you again soon so we may have another chance to provide with a better experience

10/10 Excellent

Joseph

Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 11, 2023
Thank you Joseph for taking the time to share your experience with us regarding your recent visit to our hotel We appreciate your patronage and truley value your honest feedback and look welcoming you back for another enjoyable stay

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. And the room was nice and clean. We enjoyed our stay and will be back.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Thank you Terry for taking the time to share your experiences with us regrading your recent stay.We work extremely hard to create a great hotel guests love, its always refreshing to be recognized for all of the hard work. We appreciate your patronage and truly value your honest feedback and look forward to welcoming you back for another enjoyable stay

10/10 Excellent

Faisal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 6, 2023
Thank you Faisal for taking the time to share your experience with us regrading your recent stay.We appreciate your patronage and truly value your honest feedback and look forward to welcoming you back for another enjoyable stay

4/10 Poor

Nicole

Stayed 1 night in Nov 2023
Response from FD staff on Dec 11, 2023
Nicole, we are sad to hear that your stay was less them perfect Please contact one of our management team to discuss the reason for your dissatisfaction in private

10/10 Excellent

Nancy C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Great place and clean.
Stayed 2 nights in Oct 2023
Response from FD STAFF on Oct 31, 2023
Thank you Nancy for taking the time to share your stay experience.We work very hard to create a great hotel gusts love, its always refreshing to be recognized for a job well done,We appreciate your patronage and truly value your honest feedback and look forward to welcoming you back for another enjoyable stay

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from FD STAFF on Oct 28, 2023
Thank you Robert for taking the time to share your experience with us. we appreciate your patronage and truly value your feedback and look forward to welcoming your back for another enjoyable stay

10/10 Excellent

Alice

Stayed 1 night in Oct 2023
Response from FD Manager on Nov 14, 2023
Thank you so much Alice for taking the time to share your thoughts with regrading your recent stay with us. We work hard to create a great hotel guest love, its always refreshing to be recognized for a job well done. We appreciate your patronage and truly value your honest feedback and look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Oct 2023
Response from FD STAFF on Oct 21, 2023
Thank you Susan for taking the time to share your experiences with us regrading your recent stay. We work very hard to create an outstanding guest experience, we are happy to learn that we delivered you one. We appreciate your patronage and truly value your honest feedback and look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from FD STAFF on Oct 20, 2023
Thank you Justin for taking the time to share your experience with us about your recent stay We appreciate your patronage and truly value your honest feedback and look forward to welcoming you back for another enjoyable stay

6/10 Okay

Cynthia

Liked: Cleanliness
Disliked: Staff & service
I requested bathroom cleanup of old towels and new towels at 9:30 am. When I returned at 5:00 pm, it hadn’t been done. This is the third Marriott hotel in this area where this has happened.
Stayed 3 nights in Sep 2023
Response from FD STAFF on Oct 13, 2023
We apologize that your stay was less than perfect, please come back to see us again soon, so we may have another change to provide you with a better experience.

4/10 Poor

Kristina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel room was musty and doety
Stayed 1 night in Sep 2023
Response from FD STAFF on Sep 18, 2023
Hello Kristina, It's hard to imagine that you are describing our BRAND-NEW HOTEL. please check your stay details and post this review for the correct hotel.

10/10 Excellent

robert, Fayetteville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ask for room service one time and did not get it; wash cloths were of very poor condition … holes thinned, and deteriorated
Stayed 3 nights in Sep 2023
Response from FD STAFF on Oct 13, 2023
Thank you Robert for your feedback

2/10 Terrible

Mohamed

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at this location for a Family Wedding. There was a power outage on Thursday. The wedding is on Friday and the power was still out. We had to go rent a room at close by hotel to get ready for the wedding. When we got back after the wedding the power was on. We never checked in thr last room and I want to cancel the reservation for it.The front desk said we will need to deal with management because it's not within our authority and management will call you. The next day the front desk called and said the manager wanted to talk to you face-to-face. I told them I was busy with the wedding and might not be back till midnight. They said the manager would be here till midnight. I made all efforts to be back at the hotel before midnight to meet with him. The front desk said he was next door and that she was going to talk to him and she would call me in 15 minutes. No call the next day same front desk personnel asked did he call you. He did not at this point they charged my credit card. The manager requested to talk to me in person and when I showed up he stayed in the office and did not come out to talk to me. I would not use this location again.
Stayed 7 nights in Aug 2023
Response from Sam S on Aug 31, 2023
Hello Mohamed, our record indicates that you have 5 Rooms under your name according to Expedia record. You falsely claimed that you did not stay at this location due to power outage, this make no sense and contradict your review. Please delete this FAKE review and contact one of our leadership tem to discuss your grievance in private

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and free breakfast and affordable
Stayed 1 night in Aug 2023
Response from FD STAFF on Aug 31, 2023
Thank you Anthony for taking the time to post this HONEST review regrading your recent stay at our excellent establishment. Our beautiful BRAND NEW HOTEL is just that 5 STARS hotel in every aspect of the operation unfortunately on a platform full of FAKE reviews, often posted by disgruntle want to be guests that have a problem with a hotel policy or procedures that doesn't align with their ill intent, so they post A FAKE review in hope to cause financial hardship on our striving business. Little they know, that our educated consumer knows the quality and the value that our name carries. We appreciate your patronage and truly value your HONEST feedback and look forward to welcoming you back for another enjoyable experience Thank you and God Bliss.

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Inadequate cleaning, tired overall, won't return
Overall, very tired. Spotty cleaning-pubic hairs in bathroom. top of backsplash at sink dirty (more than I would expect with even a 1 x week cleaning) . I ended up cleaning all surfaces and bathroom myself. We got there EXHAUSTED to attend family funeral the next day. I didn't need that. would not return
Stayed 1 night in Aug 2023
Response from FD STAFF on Sep 18, 2023
Hello John, please contact one of our management team to discuss the real reason of your dissatisfaction in private.

4/10 Poor

John

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
Ants were all over our belonging and beds in the morning.
Stayed 1 night in Aug 2023
Response from FD STAFF on Aug 26, 2023
John We apologize that your stay was less than perfect, please contact one of our leadership team to discuss the REAL reason for your dissatisfaction

2/10 Terrible

Michael

Stayed 1 night in Aug 2023
Response from FD STAFF on Sep 18, 2023
We apologize that your stay was less than perfect, please contact one of our leadership team to discuss the real reason of your dissatisfaction.

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Front Desk Manager on Aug 26, 2023
Thank you so much carol for taking the time to share your HONEST feedback regrading your recent stay with us. We work extremely hard to accommodate our guest with an outstanding product and service. It is always refreshing to be recognized for a job well done Please come back to see us again soon for another enjoyable stay

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 21, 2023
Thank you Ashraf for taking the time to share your experience with us regarding your recent stay We work extremely hard to create a great hotel guests love, so it’s always refreshing to be recognized for a job well done We appreciate your patronage and truly value your honest feedback and look forward to welcoming you again for another enjoyable experience Thank you

8/10 Good

Derrick

Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Aug 2023
Response from FD STAFF on Aug 26, 2023
Thank you Derrick for taking the time to share your honest feedback regrading your recent stay at our beautiful establishment. Please come back to see us again soon for another enjoyable stay

8/10 Good

Wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from FD STAFF on Aug 14, 2023
Thank you Wen for your review, we appreciate your patronage and truly value your honest feedback, please come back to visit us again soon.

10/10 Excellent

Zakyra

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from FD Staff on Aug 12, 2023
Thank you Zakyra for taking the time to provide your feedback. Please come back to visit us again soon for another enjoyable stay

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from FD Staff on Aug 21, 2023
Thank you Catherine for taking the time to post the review Please come back to see us gain whenever your travel brings you to canton Thank you for your business

8/10 Good

Shannon

Friendly staff and comfortable room!
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

John

Stayed 2 nights in Jul 2023
Response from FD staff on Aug 7, 2023
Sorry John, but we are unable to locate your stay record please check your booking information and share your feedback with the budget motel that you stayed at. Thank you,

6/10 Okay

Betty

Traveled with family
Liked: Staff & service
Breakfast could use some variety such as bacon or almond milk options. The pool should be hidden from public view when in need of repair.
Stayed 7 nights in Jul 2023
Response from FD STAFF on Aug 14, 2023
Thank you Betty for sharing your thoughts with us regrading your recent stay. We are contemptuously working on updating our breakfast food selectin, some options are limited to the brand standard and hotel can't just simply add what they choose. The Pool closing is temporary waiting on spare parts arriving form China, we all know who's that works Please coma back to see us again for another enjoyable stay

10/10 Excellent

Mario

Stayed 2 nights in May 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from FD Staff on Aug 21, 2023
Thank you Dennis for your compliment, the Fairfield Inn & suites by Marriott Canton is the best product in the city. New, fresh, clean with vey hospitable staff make it an outstanding value for prices paid Please come back to visit us again whenever you travel brings you back to Michigan Thank you

10/10 Excellent

Shelli

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what we were looking for as we attended concert at Ford Field.
Stayed 1 night in Jul 2023
Response from FD Manager on Jul 16, 2023
Dear Shelli Thank you for taking the time to share your experience with us, I must admit the Ed Sharon concert was as expected with a Cherry on top with the surprise appearance of the one and only M n M Our beautiful hotel compliments the event with a convenient location, clean rooms, delicious breakfast at a reasonable price We appreciate your patronage and truly value your honest feedback and look forward to welcoming you again for another enjoyable experience Thank you

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient to I-275, restaurants, and shopping. Good selection for continental breakfast. Stayed 3 nights. No housekeeping service 3rd day.
Stayed 3 nights in Jul 2023
Response from FD Manager on Jul 15, 2023
Thank you Shannon for taking the time to share your experience with us regarding your text stayWe work very hard to deliver an outstanding product and service and we are glade we hit the mark with your stay Please come back to see us again for another enjoyable experience Thank you

2/10 Terrible

April

Traveled with family
Liked: Cleanliness, property conditions & facilities
I booked through Expedia, got a confirmation and was told I was not in the system. I had to rebook through Marriott at a slightly higher price. The woman at the desk was professional but cold. Otherwise, it was a nice hotel, clean and convenient.
Stayed 1 night in Jul 2023
Response from FD STAFF on Jul 14, 2023
Hello April. I am not sure if we could apologize on behalf of Expedia for losing your reservation, unfortunately we can not. Expedia on average loose about 10 booking daily, due to their old technology that they don't see the need to spend the capital to updated For an error free booking, when NO RESERVATIONS ever lost please book directly via marriott.com

4/10 Poor

Sadaf

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from FD STAFF on Jul 14, 2023
Thank you for staying with us

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, clean, friendly staff.
Stayed 1 night in Jul 2023
Response from FD Manager on Jul 9, 2023
Dear Sue,Thank you for taking the time to share your experience with us regarding your recent stay with us.We work very hard to create a great hotel guests love, it’s always refreshing to be recognized for a job well done We appreciate your patronage and truly value your honest feedback and look forward to welcoming you again for another enjoyable experience Thank you Sue

6/10 Okay

Julian

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from FD staff on Jul 11, 2023
Thank you for your feedback

10/10 Excellent

Patric

Stayed 1 night in Jun 2023
Response from FD Staff on Jun 24, 2023
Thank you Patric for taking the time to share your feedback with us regarding your recent stay at our Hotel. We work very hard to create a great hotel guest love, it's always refreshing to be recognized for a job well done We appreciate your patronage and truly value your honest feedback and look forward to welcoming you back for another enjoyable experience Thank you,

10/10 Excellent

Hesham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, clean, good location. Very nice
Stayed 2 nights in May 2023
Response from Hotel General Manager on May 17, 2023
Thank so much for taking the time to share your experience with usWe work very hard to create a great hotel guests love, it’s always refreshing to be recognized for a job well done We appreciate your patronage and truly value your honest feedback and look forward to welcoming you again for another enjoyable experience Thank you

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 403 - The soap holder in the shower needs to be re-secured. The tub needs a little bit of Drano. The ATM should give out $10 bills, not just $20s.
Stayed 2 nights in Apr 2023
Response from FD Manager on May 14, 2023
Dear John,Thank you for taking the time to share your experience with us, we apologize that your stay was less than perfect, we took notes of your few issues that you experienced and we promise to ensue that they addressed so we could earn the 100 percent satisfaction that our property is know for.We appreciate your patronage and truly value your honest feedback and look forward to welcoming you again for another enjoyable experience Thank you

10/10 Excellent

Tejinder

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2023
Response from FD STAFF on Apr 25, 2023
Thank you for taking the time to share your experiences with us. In a platform full of Fake Reviews, Its always refreshing to be recognized for a job well done We appreciate your patronage and truly value your honest feedback and look forward to welcoming you back for another enjoyable stay.

4/10 Poor

Marcus

Traveled with family
Disliked: Staff & service
Didnt like the fact of having to pay a hundred dollars deposit at the counter didnt know til i got there
Stayed 1 night in Apr 2023
Response from Reservation Manager on Apr 18, 2023
Dear Marcus, We apologize that you weren't aware of the Hotel deposit policy prior to your arrival, its listed on Expedia website for all travelers to see. For your next trip please book directly through marriott.com where no deposit is required when booked and paid directly to the hotel.

2/10 Terrible

Kyle

Business traveler
Disliked: Staff & service
Fairfield Staff messed up my reservation and was not helpful or pleasant and did not resolve my issue.
Stayed 2 nights in Apr 2023
Response from Reservation Manager on Apr 5, 2023
Dear Kyle,Expedia messed up your reservation not the staff form the Hotel m, we strongly recommend that you contact Expedia to inquire about your lost reservation. Unfortunately Expedia is messing Guest reservation in a daily basis and they NEVER took responsibility for their mistakes but blame the hotel instead For error free reservation and the lowest price guaranteed, we advise all of our valued guests to book their rooms directly on Marriott.com where no reservation was EVER and will NEVER get lost Thank you Kyle

6/10 Okay

Tracey

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2023
Response from FD SATFF on Mar 25, 2023
Thank you Tracey for sharing your feedback, we apologize that your stay was less then perfect. Please come back to see us again soon, so we may have another change to provide you with a better experience

10/10 Excellent

GOPAL, PITTSFORD

Liked: Cleanliness, staff & service, property conditions & facilities
close to good restaurants and its clean
Response from FD MANAGER on Mar 23, 2023
Thank you Gopal for taking the time to share your experience with us. We appreciate your patronage and truly value your honest feedback and look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

GOPAL, PITTSFORD

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and respectful staff.
Stayed 1 night in Mar 2023
Response from FD MANAGER on Mar 23, 2023
Thank you so much for staying with us please come back to see us again soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from FD STAFF on Mar 23, 2023
Thank you for your honest feedback, we appreciate your patronage and truly value your honest feedback,