Exterior

Reviews of Hampton Inn Detroit/Auburn Hills-North

2.5 out of 5
Hampton Inn Detroit/Auburn Hills-North
3988 Baldwin Rd, Auburn Hills, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 648 out of 1002 reviews" "
Rating 8 - Good. 247 out of 1002 reviews" "
Rating 6 - Okay. 54 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel itself was great and being super close to Great Lakes Crossing was a plus but not having the breakfast area open due to construction was kind of a bummer.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Mar 2024

6/10 Okay

Sandra

Liked: Staff & service
Building under rennovation, so only a box breakfast and rooms not done are quite worn
Stayed 1 night in Feb 2024

6/10 Okay

Sarah

Stayed 2 nights in Feb 2024

2/10 Terrible

Rachel

Stayed 1 night in Feb 2024

6/10 Okay

Staci

Traveled with family and small children
Liked: Cleanliness
The hotel itself was fine. I was very disappointed in the breakfast situation, though. As lame as it sounds, we always try to book our family stays somewhere with a good continental breakfast. My 4 year old gets so excited to go downstairs for breakfast. Nowhere on the website did it mention that the breakfast was closed for renovations and we’d be getting boxed breakfast. We didn’t find out until check in. Covid box style breakfast and not even a toaster for the bagels
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the updates to the facility were excellent!
Stayed 1 night in Feb 2024

4/10 Poor

Erika

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Its probably not a great time to visit this hotel. They claim the breakfast area was closed due to construction. We didnt see evidence of this construction, just a closed breakfast area. Instead, they gave us a bottle of juice and a box with a packaged bagel, creamcheese, yogurt and apple. The coffee in the lobby was luke warm. I would have chose another hotel if I knew prior to booking we would not have a regular breakfast. Thankfully there is a McDonalds close. Also, there was a problem with the wifi and we could not get wifi at all. This was dissapointing because we had to add data plans to our phones. The room was strangely musty smelling and warm when we first walked in. We had the air conditioner going all night to keep the room air fresh, in the middle of winter. Wish I picked one of the other hotels in the area.
Stayed 1 night in Jan 2024

6/10 Okay

Patricia

Liked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Toby

Stayed 1 night in Jan 2024

6/10 Okay

Marcy

Traveled with family
Very convenient if you are interested in shopping. Many options for eating Top Golf is very close .
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, amenities
Location
Stayed 2 nights in Dec 2023

2/10 Terrible

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To find out after checking in with no recourse to back out that they have no breakfast or what they call a cold box breakfast was a joke. The only reason I stayed here and the only reason I will not ever come back.
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Janet

Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Paige

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Angela

Stayed 3 nights in Dec 2023

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and clean room
Stayed 2 nights in Nov 2023

8/10 Good

augustus

Stayed 2 nights in Nov 2023

10/10 Excellent

TRACEY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time i stayed here. Always nice.
Stayed 1 night in Nov 2023
Response from Natalia on Nov 14, 2023
Thank you for taking your time to share your experience with us. We are very happy to hear that everything was nice during your stay. We look forward to welcoming you back soon! It was our pleasure to serve you.

6/10 Okay

Shelby

Traveled with group
Liked: Staff & service
Wasn't The Best, Could Be Better
When we checked in, we were given the keys and then immediately went up to the room. Scanned the key card on the door and it turned green and you could hear it unlock. We tried to open the door and couldn't get it open. We tried several times and eventually had to go back down to the front desk to get some help. The gal came up with us and acted as is this happened all the time, no big deal. She showed and told us that you have to be patient and wait and jiggle the doorknob just right in order to get in. She got us in, but it was a pain every time we left and tried to get back in it took SEVERAL minutes to get it just right in order to re-enter the room. When we entered the room, it was SO hot an stuffy so we immediately kicked on the air to cool it off and it took a long time to cool down - it never did get super cool, but we made it work. The carpets in the room we so stained and dirty, you almost didn't want to walk with no shoes on. The breakfast was so, so. The juice machine was down, but overall, it was okay for a "free" breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredible! Extremely helpful and always courteous. Our short stay was a pleasure. We plan a return trip early next year.
Stayed 1 night in Nov 2023

10/10 Excellent

Yu Hsuan

Liked: Cleanliness, staff & service, property conditions & facilities
Love the breakfast waffles and the breakfast lady was very helpful and friendly. Her cheese eggs/ sausages are excellent.
Stayed 1 night in Nov 2023
Response from Natalia on Nov 8, 2023
Dear Yu Hsuan,Thank you for taking your time to share your experience. We are happy to hear that you loved breakfast waffles. As well that Rhonda was very helpful and friendly. It was our pleasure to serve you. We look forward to welcoming you back soon and continue to make great experiences.

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms. Great breakfast and lots to choose from. Friendly staff.
Stayed 1 night in Nov 2023

6/10 Okay

Sandy

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Sharmelah

Traveled with family
Liked: Cleanliness, staff & service, amenities
I wouldn’t stay again. The showerhead is horrible it sprays water everywhere. The pillows are very flat and offer no support, making it hard to get a good night sleep. The positives are that the staff are really nice, breakfast is decent, hotel is in front of a great outlet mall and is easily accessible to many amenities.
Stayed 2 nights in Oct 2023
Response from Natalia on Oct 30, 2023
Thank you for taking your time to give us feedback. We are glad to hear that the staff was really nice, the location and breakfast. We are sorry to hear about the showerhead, we will give your comments to our maintenance team to get it fixed. I would suggest for next time to ask for non-feather pillows as they are softer rather than the polyester pillows that are firmer. We hope you can give us a second chance to welcoming you again in the near future and make a 5/5 experience.

10/10 Excellent

Anne-Marie

Stayed 1 night in Oct 2023
Response from Natalia . on Oct 25, 2023
Dear Anne-Marie,Thank you for taking your time to give us a perfect 10/10 rate. We are very happy to see that you enjoyed your stay. We look forward to welcoming you back soon.

8/10 Good

Elizabeth

The room needed some TLC. Good carpet clean and the grout between the floor tiles was coming out in several places.
Stayed 2 nights in Oct 2023
Response from Natalia on Oct 23, 2023
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found everyone very pleasant and the location close to everything. Very quiet room
Stayed 1 night in Oct 2023
Response from Natalia on Oct 19, 2023
Dear Teresa, Thank you for taking your time to share your experience. We are very happy to hear that everyone was very pleasant and that you found the hotel in a great location. It was our pleasure to serve you. We look forward to welcoming you back soon.

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend staying here
The hotel was clean the Pool was nice. And the staff were friendly. The beds are comfortable. Its close to just about everything. We have stayed here a few times and will continue to when we are in the area.
Stayed 1 night in Oct 2023

2/10 Terrible

Matthew

Stayed 1 night in Oct 2023

10/10 Excellent

Karley

Liked: Cleanliness, staff & service, property conditions & facilities
It was great. Will definitely be back.
Stayed 1 night in Sep 2023

8/10 Good

Dustee

Liked: Staff & service, amenities, property conditions & facilities
Pretty good. First room we were given had food under the mattress of one of the beds. The staff was quick on giving us a new clean room. Breakfast was delicious!
Stayed 1 night in Oct 2023

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
If a pool is important, check that it's open.
When traveling with my grandson, there are two things i always check that the hotel has...breakfast and a pool. The breakfasts were great and the staff was friendly and helpful. When we checked in, the gentleman told us the pool was closed for renovations, but we could use the Holiday Inn pool next door and our hotel's pool would be finished tomorrow, so we thought, no big deal. Unfortunately, that was not the truth...no one was working on the pool (our room was across the hall and my grandson checked frequently). The weather turned cold, so i did not think swimming next door and walking back with wet hair was a good oprion. I really felt that i was actually lied to. The room was nice and clean, though.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
2 queen bed standard room has no sofa bed
Booked 2 queen bed room for 5 people. In details, it said sofa bed so I assumed I was getting 2 queen and sofa bed. I went to hotel and hotel said there is no sofa bed in standard room. Therefore one of my kids had to sleep on the floor. Hotels.com offered nominal credit for inconvenience or relocation but after a long day, I just wanted to check in. Very disappointed in error of description.
Stayed 1 night in Oct 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Room.
Room was comfortable, clean and convenient. Breakfast was great and 24 hour coffee was fantastic. Did have a difficult time finding parking late Saturday after our event. But overall was an excellent stay.
Stayed 1 night in Oct 2023
Response from Natalia on Oct 9, 2023
Dear Lynn, Thank you for taking your time to share your experience. We are very happy to hear that room was comfortable, clean and convenient. As well that breakfast and coffee was great! It was our pleasure to serve you. We look forward to welcoming you back soon.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Melissa

Traveled with family
Liked: Staff & service
Aircon not working well. Still hot. Tub drain so slow. Carpet is dirty
Stayed 4 nights in Oct 2023

10/10 Excellent

Gini

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough hotel parking so we were told to park across the hotel at the outlet mall parking. Not happy with that.
Stayed 1 night in Oct 2023

8/10 Good

Robert

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here to go to the MI Renaissance Festival, an easy 20 minute drive away. Hotel is in a large retail area with LOTS of dining options, and is across the parking lot form an outlet mall, that has an aquarium in it as well! No hot tub (not a deal killer) and the pool could have been warmer (also not a deal killer). We will return.
Stayed 2 nights in Sep 2023

6/10 Okay

Wolfgang

Stayed 1 night in Sep 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shopping and Lego Discovery
Check in was quick and easy. The breakfast was very good. The location was perfect for the outlets. The only minor thing is the mattress and carpet in the room could use an upgrade. We would definitely stay again.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 27, 2023
Thank you for your wonderful review and for giving us a 10/10 rate. We strive to provide exceptional service to our guests, and I am so happy to hear that your room was very clean and comfortable as well that the staff was very helpful and friendly. We will let our breakfast team know about your kind comments. We look forward to welcoming you back soon and continue to make 10/10 experiences on your next visit. Thank you again for your response and choosing the Hampton Inn by Hilton North.

10/10 Excellent

Patrick

Stayed 1 night in Sep 2023
Response from Front Desk on Sep 27, 2023
Thank you for your wonderful review and for giving us a 10/10 rate. We strive to provide exceptional service to our guests, and I am so happy to hear that your room was very clean and comfortable as well that the staff was very helpful and friendly. We will let our breakfast team know about your kind comments. We look forward to welcoming you back soon and continue to make 10/10 experiences on your next visit. Thank you again for your response and choosing the Hampton Inn by Hilton North.

8/10 Good

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the employees were nice and helpful and the place was fairly modern and clean other than a stain or two on the carpet and bench. The property was well maintained and the stay included free breakfast as well as coffee being available all day. However the coffee was average at best and the breakfast wasn't the best, overall the experience was good and I would book here again if I needed a place close to the great lakes mall.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 22, 2023
Thank you for taking your time to submit our online survey. We look forward to welcoming you back soon at the Hampton Inn North and make a 10/10 experience on your next visit. It was our pleasure to serve you. At the Hampton Inn, making you happy, makes us happy! It’s our Hamptonality.

10/10 Excellent

LeRoy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shout out to the staff for going above and beyond for my sisters birthday
Stayed 2 nights in Aug 2023
Response from Front Desk on Sep 21, 2023
Thank you for taking your time to submit our online survey and for giving us a 10/10 rate. We are very happy to see that you had a great stay. It was our pleasure to serve you. We look forward to welcoming you back soon and continue to make 10/10 experiences.

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything!
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 21, 2023
Thank you for taking your time to submit our online survey and for giving us a 10/10 rate. We are very happy to see that you had a great stay. It was our pleasure to serve you. We look forward to welcoming you back soon and continue to make 10/10 experiences.