Lobby

Reviews of Hampton Inn Detroit/Madison Heights/South Troy

2.5 out of 5
Hampton Inn Detroit/Madison Heights/South Troy
32420 Stephenson Hwy, Madison Heights, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 543 out of 1002 reviews" "
Rating 8 - Good. 307 out of 1002 reviews" "
Rating 6 - Okay. 80 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Trayvon

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay!!
Stayed 1 night in Feb 2024

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Enjoyed it.
Stayed 1 night in Jan 2024

10/10 Excellent

MABEL

Traveled with family
Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2024

10/10 Excellent

Jane

Stayed 2 nights in Dec 2023

10/10 Excellent

Qiaoxia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cleaning, front desk staff friendly
Stayed 1 night in Dec 2023

8/10 Good

Marcey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Comfortable beds, nice breakfast
Stayed 2 nights in Dec 2023

8/10 Good

Trevor

Stayed 1 night in Dec 2023

10/10 Excellent

Kathryn M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
All good thanks
Stayed 2 nights in Dec 2023

10/10 Excellent

Dorothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

WANDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from thx on Dec 13, 2023
Thank you for your stay with us.

8/10 Good

Stefanie

Stayed 1 night in Dec 2023

10/10 Excellent

Trace, Windermere

Stayed 3 nights in Nov 2023

8/10 Good

Curt

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from thx on Dec 13, 2023
Thank you for your stay with us.

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Breakfast was well presented and tasty
Stayed 3 nights in Dec 2023
Response from thx on Dec 5, 2023
Thank you so much.

2/10 Terrible

Jamil

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Our apology. on Dec 5, 2023
We are so very sorry for letting you down.

2/10 Terrible

Drew

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No extra pillows dirty bathroom. And over all messy hallways. Staff was also rude at times.
Stayed 1 night in Nov 2023
Response from thanks on Nov 29, 2023
Thank you for you stay and comments. Believe we our intention is too offer a clean hotel. We will work to do better with our next large group that we host here.Fondly,Tonya

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean hotel and excellent staff
Stayed 1 night in Nov 2023
Response from thx on Nov 29, 2023
Thank you so much.

10/10 Excellent

Wei

Stayed 1 night in Nov 2023

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service
I liked the fact that the heat/air conditioning unit was not noisy — very pleasant. Room was fine, no complaints
Stayed 3 nights in Nov 2023
Response from thx on Nov 29, 2023
Thank you so much.

10/10 Excellent

Wei

Liked: Amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Nov 2023
Response from thx on Nov 29, 2023
Thank you for your stay and feedback.

6/10 Okay

Russell

Traveled with group
Liked: Staff & service
Good
Stayed 1 night in Nov 2023
Response from Thank you. on Nov 24, 2023
Thank you, I believe there is room for improvement on our part. We will do our best to offer great stays.

10/10 Excellent

Don

Liked: Staff & service, amenities
Friendly staff. Clean room
Stayed 1 night in Nov 2023
Response from thx on Nov 29, 2023
Thank you so much.

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from thx on Nov 29, 2023
Thank you for your stay and feedback.

10/10 Excellent

Kimberley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff!!!!
Stayed 1 night in Nov 2023
Response from thx on Nov 29, 2023
Thank you so much.

10/10 Excellent

Kimberley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!!!
Stayed 1 night in Nov 2023
Response from thx on Nov 29, 2023
Thank you for your stay and feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from thx on Nov 29, 2023
Thank you so much.

8/10 Good

Katherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and staff are friendly.
Stayed 1 night in Nov 2023
Response from thx on Nov 29, 2023
Thank you so much.

8/10 Good

frederick p

Liked: Staff & service, room comfort
Good rest...
Best thing about the stay was the sleep...was it the bed? Maybe....was it the quietness of the the hotel location? Maybe... Though the condition of the hotel was a little rough in spots, it served the purpose and we rested well.
Stayed 1 night in Nov 2023
Response from thx on Nov 29, 2023
Thank you so much. We will do better in the future.

10/10 Excellent

Laith

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from tl on Nov 2, 2023
When we see an Expedia guest review us with a 5 out of 5 we get so excited. Thanks so much.

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the second time I have stayed at this location. It was wonderful and clean!! The staff was very friendly! The breakfast in the morning was delicious. Will stay here again!
Stayed 1 night in Oct 2023
Response from tl on Nov 2, 2023
When we see an Expedia guest review us with a 10 out of 10 we get so excited. Thanks so much.

8/10 Good

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great both mornings. Great rates.
Stayed 2 nights in Sep 2023
Response from tl on Nov 2, 2023
Thank you for your stay.

10/10 Excellent

Ryan

Stayed 1 night in Oct 2023
Response from thx on Nov 29, 2023
Thank you so much.

8/10 Good

Paul Charles

Stayed 1 night in Oct 2023
Response from tl on Nov 2, 2023
When we see an Expedia guest review us with a 4 out of 5 we get so excited. Thanks so much.

4/10 Poor

Alan

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We often stay there when visiting the Detroit area for sporting events. This time they allowed a party to go on until after 5am in the morning, in their common area!! I had to open my door at 5:02 and tell them to go to bed, and ventured up the hallway and were talking loudly outside our room. We got little sleep!! The manager Tonya was sympathetic to my concerns about noise levels, but because I booked through Expedia didn’t compensate us for the inconvenience!
Stayed 2 nights in Oct 2023
Response from tonya on Nov 2, 2023
I am so sorry

10/10 Excellent

Janice

Clean
Stayed 2 nights in Oct 2023
Response from tonya on Nov 2, 2023
Thank you for your stay.

10/10 Excellent

Selina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay for the one night we needed a hotel. The staff was lovely and the rooms were clean. The beds and pillows were insanely comfortable.
Stayed 1 night in Oct 2023
Response from tonya on Nov 2, 2023
Thank you for your stay.

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from tl on Nov 2, 2023
Thank you for your for your stay.

10/10 Excellent

Cathy

Stayed 1 night in Oct 2023
Response from thanks on Nov 2, 2023
Thank you so much for your stay.

10/10 Excellent

Darvy

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from tonya on Nov 2, 2023
Thank you so much for your stay with us.

8/10 Good

Anthony

Stayed 2 nights in Jul 2023
Response from thanks on Oct 2, 2023
Thank you.

8/10 Good

Fletcher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was ok. Some peeling wallpaper in my room. One of the elevators was messed up. Lots of people wouldn't trust it so we all crowded into the other one. Public spaces needed some cleaning. Amenities were good. Breakfast was fine and exactly what you'd expect. Check-in was easy.
Stayed 2 nights in Sep 2023
Response from thanks on Sep 28, 2023
I do apologize for the way we let you down. We do honestly try very hard to take good care of the hotel.

10/10 Excellent

Copre

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, nice stay
Stayed 1 night in Sep 2023
Response from thx on Sep 28, 2023
Thank you so much.

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from thx on Sep 28, 2023
Big thank you.

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been here a few times. Staff is always friendly and make you feel welcomed. Price is reasonable and close to shops and restaurants.
Stayed 1 night in Sep 2023
Response from thx on Sep 28, 2023
thank you so much

8/10 Good

Damien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for labor day weekend
Stayed in the Detroit area over Labor Day weekend to visit friends and family. The hotel was in a good location for me, the breakfast was good, the staff was nice, and it was very affordable.
Stayed 3 nights in Sep 2023
Response from thank you on Sep 28, 2023
I do apologize for the way we let you down. We do honestly try very hard to take good care of the hotel. I see earned an 8 out of 10.

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from thx on Aug 29, 2023
I see we let you down. Please know we try to live each day learning from how we can improve for our guests. Fully staffed at time and surely hope we can have the honor of hosting you again in the future.

10/10 Excellent

Man Li

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real eggs at breakfast!
Stayed 2 nights in Aug 2023
Response from thx on Aug 29, 2023
Thanks a bunch.