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Reviews of Hampton Inn & Suites Detroit-Canton

2.5 out of 5
Hampton Inn & Suites Detroit-Canton
1950 N Haggerty Road, Canton, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 524 out of 979 reviews" "
Rating 8 - Good. 271 out of 979 reviews" "
Rating 6 - Okay. 90 out of 979 reviews" "
Rating 4 - Poor. 53 out of 979 reviews" "
Rating 2 - Terrible. 41 out of 979 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Xue song

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Shanel

Stayed 2 nights in Mar 2024

8/10 Good

Shana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Aleksandra

Stayed 1 night in Feb 2024

10/10 Excellent

Pamela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at this hotel.
Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Disliked: Amenities, property conditions & facilities
Pool is closed . I booked the hotel over 4 weeks ago. They decided to close the pool after my booking. I should have been notified that the pool would be closed during my stay.
Stayed 1 night in Feb 2024

8/10 Good

Keyauna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfy..suite was clean..jacuzzi was hot...breakfast was good! Great stay.
Stayed 1 night in Feb 2024

8/10 Good

Carl, Apple Valley

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was quiet, clean and convenient. I had a bathroom fixture that had a bulb burnt out and a TV with a white line at the top other than that, it was good.
Stayed 3 nights in Jan 2024

8/10 Good

robin

Traveled with family
Front desk clerk was very pleasant and helpful with directions.
Stayed 1 night in Jan 2024

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service
It was very inconvenient that the pool was closed. I think they did this on purpose since they knew there was a lacrosse tournament this weekend.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to expressway. Close to airport. Many food and shopping Options. Safe and quiet.
Stayed 2 nights in Jan 2024

10/10 Excellent

Loyd

Stayed 3 nights in Dec 2023

2/10 Terrible

Mary

Stayed 2 nights in Jan 2024

4/10 Poor

Harlist

Stayed 2 nights in Jan 2024

10/10 Excellent

Clinton L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Amanpreet Pal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Jasmin

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Booked this room for NYE so that the kids can go swimming . Pool was closed , bummer
Stayed 1 night in Dec 2023

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Caryn, Seattle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
The included daily hot breakfast was excellent! Free bottled water upon request. One elevator was down for my entire stay. Staff was friendly and very accommodating. Cleaning staff just so-so; didn't vacuum the room and only emptied wastebaskets when asked. Icky that they set up the ice bucket and glasses and the coffee maker and condiments in the BATHROOM (yuck!) but there was room to move those things into the main room. HVAC regulation was terrible. Good water pressure and hot water. We got a room with a refrigerator which was great.
Stayed 4 nights in Dec 2023

10/10 Excellent

Daniel Arthur

Traveled with family and small children
Stayed 1 night in Dec 2023

6/10 Okay

Tomeka

Liked: Staff & service
Disliked: Cleanliness
My room wasn't cleaned to my satisfaction upon checking in. There were sunflower seeds left inside of the heat vent in front of the window as well as the furniture in the room needed to be cleaned of crumbs. The staff was nice upon checking in. There was a line at the desk when I went to address the lack of cleanliness of the room so I just checked out.
Stayed 1 night in Dec 2023
Response from Kyle Z-General Manager on Jan 3, 2024
Dear Tomeka,We sincerely apologize for the experience you had at our hotel. Your review has been shared with housekeeping to address the attention to detail items mentioned in your review. We appreciate you staying with us and hope to see you again in the future should your travels return you to the area. Until then, safe travels.

6/10 Okay

Tanya

Liked: Staff & service, property conditions & facilities
Meh
Loud music in the parking lot into the wee hours. Floor smelled like someone was smoking. It severed the purpose for a one night stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast A+
Having breakfast available at 6 really helped us get an early start on our trip, and it was a great breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Joann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the check in desk were very nice and friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Noriko

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
It was a disappointment that the pool was never opened. And the bathroom shower installation was very dated and barely function. Needs to updating.
Stayed 4 nights in Dec 2023

10/10 Excellent

Roderick, Prospect

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful with correcting my booking mistakes
Stayed 4 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Trip to Canton MI
Stayed 5 nights in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Gaurav

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wounderful suprise and our new go to hotel
The sraff was wounderful. Very accommodating to our special needs. The room was spacious and comfortable. My only negative was the pool water was on the cool side for me.
Stayed 1 night in Dec 2023

2/10 Terrible

Barry

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Better served elsewhere
Stayed here while on a work trip. I got in late and there was long dark hair that doesn’t resemble mine on the bed. Wallpaper peeling off the walls and the oily grime on the charging dock in my room. I don’t have unrealistic expectations of a business travel oriented hotel but the rooms here are dingy and management didn’t seem to care that I had hair on my bed. Can’t fathom why this place is rated so highly on Hotels.com.
Stayed 2 nights in Dec 2023

8/10 Good

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Randy

Everything was great !!!
Stayed 1 night in Dec 2023

2/10 Terrible

Mike

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked through Expedia and bought the insurance should we have to cancel for some reason. My so was admitted to a hospital for viral disease. I had documented proof he was in the hospital. Expedia denied my claim. I lost my money for the hotel as well as the extra money I spent on insurance. I will never stay at a Hampton inn again!
Stayed 1 night in Nov 2023

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, staff & service
This hotel was clean and the staff was very helpful and free. That is the good news. But, the property is old and has not been updated in some time. There was no refrigerator (and yes I look in all the cabinets). The coffee maker was in the bathroom. And the bathroom had no exhaust fan. Very disappointing.
Stayed 2 nights in Nov 2023

4/10 Poor

Jake

Stayed 1 night in Nov 2023

2/10 Terrible

Lisa

Stayed 3 nights in Nov 2023

10/10 Excellent

Jeremy, Durand

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Nov 2023

10/10 Excellent

Alfred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleeping
Just pretty much sleep there was comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

Scott

Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly, breakfast was hot and fresh
Stayed 1 night in Nov 2023

4/10 Poor

Tom, Budd Lake

Traveled with family
Disliked: Staff & service
Very old property and serious need of renovation
Stayed 2 nights in Oct 2023

8/10 Good

Ryan

Liked: Cleanliness
The service was top notch
Stayed 2 nights in Oct 2023

6/10 Okay

Julio

Traveled with family
Liked: Staff & service
If you are looking for a quiet and relaxing night definitely don’t stay here. Very busy hotel with people partying and kids running around. Location is convenient, but not worth the cost of not getting a good nights sleep.
Stayed 3 nights in Oct 2023

6/10 Okay

KATHY

Traveled with family
Disliked: Cleanliness
Didn’t like that you had to request cleaning services, mold in tub and outlet in bathroom kept blowing and had to reset.
Stayed 2 nights in Oct 2023

10/10 Excellent

Nicole

Traveled with partner
The hotel was an ok place. the bed was very uncomfortable it was hard. Other then that it was fine they had a hot and cold breakfast in the morning and they had a to go bag for an option if you were in a hurry. I thought that was very nice
Stayed 1 night in Oct 2023

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Had adjoining rooms available so family time was easier and beds were comfortable.
Stayed 3 nights in Oct 2023

6/10 Okay

Jayme

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

polly

Disliked: Cleanliness, staff & service
Hotel is not clean. The check in staff has given wrong information about cleaning schedule. We missed the time to request cleaning. The room is dirty that we could not sleep entire night. Fortunately, the Housekeeping supervisor, Rafadija went out of her way and manage to clean the rooms. Also, no information about holding $200 deposit upon check in. Expedia should state in the reservation. Front desk staffs were not helpful. I am Hilton Honors member, and stayed at other Hampton Inn. Other hotel prepare coins in case we do not have coins for the laundry。 However for this property, when I asked if they can help change some coins, the staffs’ attitude is too bad, nothing we can help. My experience w Hampton Inn totally changed after this visit.
Stayed 3 nights in Sep 2023