Ratings based on 228 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Stay at the Hawthorn Suites in Auburn Hills, MI

Posted Jul 8, 2015
Pros: See "experience" above.
I really enjoyed my stay at the Hawthorn Suites in Auburn Hills, MI. The facility is clean, the area is quiet, and the staff caters to your needs, making the stay even more enjoyable. But the thing that rates high with me is the "kitchen" in each room: refrigerator, microwave, stove top, dishes, eating utensils, etc. I much prefer the "kitchen" to the compact refrigerators normally (or not at all) found in other nice hotels. And then the breakfast buffet: what more could one want? I highly recommend the Hawthorn Suites to anyone and I plan to stay there in the future on my return trips to this area.
Comment from EPC
Aug 31, 2015 by Jennifer, EPC
THANK YOU SO MUCH!!!! We really appreciate your comments!! We are happy you enjoyed your kitchen. We hope to see you really soon!! Jennifer Germani General Manager
Comment from EPC
Aug 31, 2015 by Jennifer, EPC
THANK YOU SO MUCH!!!! We really appreciate your comments!! We are happy you enjoyed your kitchen. We hope to see you really soon!! Jennifer Germani General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Convenient and clean

Posted Jun 22, 2015
Pros: Friendly staff.
Cons: Tiny TV's in the room
Location: Close to my meetings and highways.
Very friendly service! Close to highway and meetings. Great free breakfast.
Comment from EPC
Aug 31, 2015 by Jennifer, EPC
Dear Guest, We are so thankful you enjoyed our breakfast. We have our KELLY that strives for perfection and we appreciate you noticing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex, Ontario

It was close to the concert, mall, & other stores.

Posted Jun 17, 2015
Pros: I liked the location, cleanliness, friendliness, good parking, shuttle service, great food, late checkout, & the surroundings were all very pleasant..
Cons: My husband likes to read the newspaper in the morning. Maybe someone could have a copy or two placed in the breakfast room for guests to read.
Location: We were there for the Palace of Auburn Hills concert with Bette Midler. Also, Great Lake Crossings is very close, as well as other big box shopping..
It was very easy to get to from the highway. The meals were good & it was nice to have that amenity. The staff were very friendly & helpful. There was also a shuttle available to take us to the concert & bring us back. We arrived around three and went to eat about five. Everything was out and ready. It was a great, fresh salad. The entree was good and the dessert was excellent. We left the hotel for the Hoops bar, had a drink and got back on the shuttle for the Palace of Auburn Hills. They let us off at the entrance and we found our seats. The concert was excellent. Bette Midler put on an exceptional performance. The shuttle was back promptly after the concert. We got back to the hotel very quickly. The bed was a welcome sight. It was very comfortable and the room was a good temperature. We had a great sleep and went to the breakfast room. I don't eat cereal, so it was good to have eggs and muffins and fruit. The girls were very friendly and helped with the cleanup so there was room for everybody to come in and eat. We packed up after a nice shower and relaxing hour or so. The manager greeted us in the hall as we were leaving an inquired as to our stay. She asked if we were happy and if there was anything they could do to make the stay better. She is a great manager and represents your company well! We went out and found our way to the shopping mall. The staff had given us a coupon to get discounts at Great Lakes Crossings. That was very helpful too. J
Comment from EPC
Aug 31, 2015 by Jennifer, EPC
THANK YOU SO MUCH!!!!! This is such a nice review! We work so hard as a team to have EVERY guest feel the way you do. we hope you will come back and stay with us soon.
5 out of 5
Recommended
for Getaway With Friends
by Kristy from Ohio

mommy's night out!

Posted Jun 4, 2015 on Hotels
My friend and I went to a concert and stayed at Hawthorn so we wouldn't have a long drive late at night. The hotel was clean, the bed was extremely comfortable,the room was affordable and the hospitality from the hotel attendant was like our mother was taking care of us. The hot breakfast in the morning was amazing. We would definately return to this hotel.
5 out of 5
Recommended
for Personal Event
by David from Rochester Hills MI

Execellent service!!

Posted Jun 2, 2015 on Hotels
The front desk attendant Christa was very helpful, friendly and professional. The hotel does not have an ice machine as all rooms have a refrigerator. However ice making takes time and I needed ice immediately so she went above and beyond to get me 2 cups of ice.
5 out of 5
Recommended
for Families
by Maria from Hartford

In town for concert

Posted May 30, 2015 on Hotels
Hotel very close to The Palace, very clean, room smelled nice. Serves hot breakfast, mini buffet. Very good overall stay.
4 out of 5
Recommended
for Couples
by A verified traveler

weekend getaway

Posted May 22, 2015 on Hotels
Couples weekend away. Enjoyed very much. Room was great the stuff was cool and I would stay again on next trip
3 out of 5
by A verified traveler from Ontario

It is ok

Posted Apr 6, 2015
It is noisy. The bathroom light kept making a constant noise and the shower was not hot. In the first day, the water turned cold suddenly while I was showering. It was fine the other days. The bed is not comfortable. The breakfast is good and the staff is nice. I did not know that they do not clean the room completly everyday and it is on request only on weekends. (Light cleaning, ie, no vacuuming or change towels)... And it is pet friendly which I try to avoid (my mistake as I forgot to check that) ...
Comment from EPC
Aug 31, 2015 by Jennifer, EPC
We are sorry that you did not enjoy your stay. Our hot water should be perfect as we just bought a new boiler. Please know you can always call the front desk for anything you need at all. We are happy to help 24 hours a day. We are pet friendly and I am sorry this did not work out for you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Palace at Auburn Hills

Posted Mar 30, 2015
Staff is incredibly nice and helpful. Hotel is very clean with great amenities. This is the 1st time I have been to Hawthron, the room was a little smaller than most of the extended stay hotels I have used. BUT not crowded had everything I need/want in an extended stay and very clean. I would go there again.
Comment from EPC
Aug 31, 2015 by Jennifer, EPC
Thank you so much for mentioning our team. We all work so hard for our guests to have a perfect stay and getting your review is so nice. Please come back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids

Enjoyed Stay!

Posted Mar 25, 2015
Pros: The care that all of the staff have put into making this hotel clean and comfortable.
Wow! I really surprised by the condition on the room and facilities. The pictures online did not do it justice. Whenever I travel in the future I will be sure to look for Hawthorn Suites.
Comment from EPC
Aug 31, 2015 by Jennifer, EPC
Thank you for mentioning that our online picture don't do us justice. We appreciate you. Please come back and see us all soon.