- Disliked: Cleanliness, amenities
You would think going far out in Troy the cleanliness would be a 10. Cleanliness and sanitation was horrific. Also as well as professionalism was poor. Check in was at 3 I arrived at 4:30 to check in and the host informed me that someone was working on a broken closet door so it would be 30 mins, so I figured it should have been done before check in and I was not even there at the actual 3 o clock check in. I decided to wait and she informed me she would call when the maintenance man was done fixing it. 40 minutes passed and she calls and informed me the maintenance man was ON HIS WAY TO THE ROOM. Im feeling like it is completely wrong and an inconvenience to me spending over $200 for a room. So once that was done, I walked in the room and the door was STILL broken and it made me wonder what was the maintenance man DOING THIS WHOLE TIME. So after that I checked the room just to make sure everything was okay, whenI checked a closet upstairs it was two roaches in the closet. There was also a drawer in the kitchen FULL of water, and more roaches behind a curtain where a i was trying to find an outlet for my phone. There was ALSO a huge red stain on the floor in the main room. The whole room itself was petrifying and the manager claimed I was unable to get at least a portion of my money back because i booked through this third party which is Expedia. I beyond pissed with my stay at that room. I feel like gave me the nastiest room out there whole facility. I will never patronize.