Ratings based on 528 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
70% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from KW, Ontario

Nice hotel with roomy accommodations.

Posted May 13, 2016
Pros: The king size beds were very comfortable.
Cons: Did not have the included breakfast as it was over by 9:00 a.m. And not impressed with the social hour offerings.
Location: Lots of shopping and restaurants in the area.
Upon our arrival we were upgraded to a larger suite which was wonderful for 3 adults. Although a little dated, everything was clean and inviting.
Comment from Hotel Management
Jun 14, 2016 by Hotel Management, Hotel Management
Thank you for being a guest at the Hawthorn Suites Troy. We greatly appreciate your feedback and we are happy that we could give you an upgrade! We hope to see you again when you are visiting Troy!
3 out of 5
by A verified traveler from Palm Harbor, FL

Summer Only

Posted May 4, 2016
Pros: Good staff, comfortable room
Cons: see above
Location: great restaurants and shopping nearby.
Outside wooden stairs very hard to negotiate. Breakfast etc. in separate building requiring going out in the weather. Wi-Fi the poorest we have ever experienced. Traffic noise from I-75 unbearable. Room very comfortable
Comment from Hotel Management
Jun 14, 2016 by Hotel Management, Hotel Management
We would like to thank you for being a recent guest and for providing your feedback. All of the wooden stairs have been repainted. We are an extended stay hotel with exterior corridors. We will work hard at trying to improve the internet service. We hope you can give us a second chance and come during the summer months and enjoy our outdoor pool!
4 out of 5
by A verified traveler

Posted Apr 30, 2016
The pros is that the hotel has a cooking equipment. and complimentary dinner is available from Monday to Wednesday.
Comment from Hotel Management
Jun 14, 2016 by Hotel Management, Hotel Management
Thank you for your feedback about the Hawthorn Suites Troy! We are so happy to hear that you enjoyed the fully equipped kitchen and the dinner. We look forward to seeing you again!
4 out of 5
by Huzeifa

Posted Apr 13, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Hotel Management, Hotel Management
We appreciate you taking the time to rate your hotel experience. Thank you for being our guest and we hope to see you again soon!
5 out of 5
by Lauren from Cincinnati

Wonderful!

Posted Apr 9, 2016 on Hotels
Rooms and beds were clean, beds were extremely comfortable, the pillows were top notch, there were heat lamps in the restroom to keep you warm! Overall it was a wonderful stay. My only gripe is that the continental breakfast was over 20 minutes before it was said to close. It wasn't a big deal since we were expecting maybe cereal to still be out, because we were so late.
Comment from Hotel Management
Jun 25, 2016 by Hotel Management, Hotel Management
Thank you for being a recent guest at the Hawthorn Suites in Troy! We greatly appreciate your feedback and we are thrilled to hear that you enjoyed your stay with us. We will definitely address the early closing of breakfast with the breakfast staff to make sure that it stays open until the closing time. Our apologies! We hope you visit us again!
5 out of 5
by Andrea

Posted Apr 8, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Hotel Management, Hotel Management
We are so delighted to see that you enjoyed your stay at the Hawthorn Suites in Troy! We hope to see you again!
5 out of 5
by Deyiyes

Posted Apr 3, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Hotel Management, Hotel Management
Thank you for the great review. We appreciate you taking the time to provide us with your feedback and we hope to see you again!
3 out of 5
by A verified traveler

Gets the job done.

Posted Apr 2, 2016
Other than the run down exterior and the flooded parking lot it was adequate.
Comment from Hotel Management
Apr 20, 2016 by Hotel Management, Hotel Management
Thank you for taking the time to provide us with your feedback. I apologize that the parking lot was flooded. We did get all drains pumped and the exterior of the property is being painted within the next 3-5 weeks. I hope you stay with us again to experience the changes!
5 out of 5
by ANDRES

Posted Mar 31, 2016 on Hotels
Comment from Hotel Management
Jun 15, 2016 by Hotel Management, Hotel Management
Thank you for giving the Hawthorn Suites Troy a wonderful rating. We hope to see you again soon!
3 out of 5
by A verified traveler

Nursing home

Posted Mar 30, 2016 on Hotels
The room was a nice size, however it smelled like nursing home. It's a little outdated, but for the size and cost of the room, it was a good choice.
Comment from Hotel Management
Jun 25, 2016 by Hotel Management, Hotel Management
Thank you for being a recent guest and for taking the time to write a review. Our deepest apologies for any odor that may have been in your room. The carpets will be getting professionally cleaned within the next month and the exterior of the hotel is getting painted! We hope to see you again!