Ratings based on 539 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
70% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

good location but everything else ....???

Posted Aug 23, 2016
very poorly maintained property. First room too noisy, not well kept overall. Shifted to 2nd room - worse than the first - moldy, musty smell, cracked bathtub, broken door handle for closets, spiders in room, mouse in room.. Supposed hot breakfast - not - just a buffet style normal fare... very disappointing
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 23, 2016 on Hotels
4 out of 5
by Amy from Chicago

Good for last minute and good price but a bit date

Posted Jun 9, 2016 on Hotels
Great location, and the rooms are clean, but they really need to renovate. The bathroom was dated and the tile is not is great shape. The kitchen (though I didn't use it) was nice - granite or quartz counters were nice. Fireplace was nice and layout of the room was good - large and comfortable. Need to redo the carpeting, bathrooms and furniture - starting to look shabby.
Comment from Hotel Management
Jun 14, 2016 by Hotel Management, Hotel Management
Hello and thank you for being a recent guest! We greatly appreciate your feedback and we will take into consideration all of your requests. We want all of our guests to feel comfortable and welcomed. We hope to see you again!
5 out of 5
by Davon

Posted May 30, 2016 on Hotels
Comment from Hotel Management
Jun 14, 2016 by Hotel Management, Hotel Management
We appreciate you taking the time to rate your experience at the Hawthorn Suites Troy! We hope to see you again soon.
5 out of 5
by A verified traveler

Posted May 29, 2016 on Hotels
Awesome
Comment from Hotel Management
Jun 14, 2016 by Hotel Management, Hotel Management
Thank you for being our recent guest at the Hawthorn Suites Troy! We are thrilled to see that you had an awesome experience at our hotel.
3 out of 5
by A verified traveler

Beds need to be updated

Posted May 28, 2016 on Hotels
Bed was uncomfortable, the tv is too far away from the bed and set at a bad angle, the shower is way too short for average people, the tub was extremely slippery. These things could all be updated to make it a much more comfortable stay
Comment from Hotel Management
Jun 14, 2016 by Hotel Management, Hotel Management
Thank you for providing us with your feedback about your stay. We appreciate you taking the time to let us know where we can improve for our guests. Your feedback has been noted and we will work hard at trying to improve our experiences for our guests. Thanks again!
5 out of 5
by Roberta from North Carolina

Great Stay

Posted May 27, 2016 on Hotels
My check in was quick, the room was very clean with no sign of bugs. There was a full kitchen which would have been great if I wasn't staying only 1 day. The area was close to restaurants.
Comment from Hotel Management
Jun 14, 2016 by Hotel Management, Hotel Management
Thank you for being a recent guest at the Hawthorn Suites Troy. We appreciate your feedback and we are so happy to hear that you enjoyed the suite! We hope to see you again at the Hawthorn Suites Troy!
4 out of 5
by Christopher

Posted May 27, 2016 on Hotels
Comment from Hotel Management
Jun 14, 2016 by Hotel Management, Hotel Management
Thank you for rating your experience at the Hawthorn Suites Troy. We appreciate your feedback and we hope to see you again!
4 out of 5
by A verified traveler from KW, Ontario

Nice hotel with roomy accommodations.

Posted May 13, 2016
Pros: The king size beds were very comfortable.
Cons: Did not have the included breakfast as it was over by 9:00 a.m. And not impressed with the social hour offerings.
Location: Lots of shopping and restaurants in the area.
Upon our arrival we were upgraded to a larger suite which was wonderful for 3 adults. Although a little dated, everything was clean and inviting.
Comment from Hotel Management
Jun 14, 2016 by Hotel Management, Hotel Management
Thank you for being a guest at the Hawthorn Suites Troy. We greatly appreciate your feedback and we are happy that we could give you an upgrade! We hope to see you again when you are visiting Troy!
5 out of 5
by A verified traveler

Posted May 12, 2016 on Hotels
Nice hotel for the price. Simple, but clean. Very clean.
Comment from Hotel Management
Jun 14, 2016 by Hotel Management, Hotel Management
Thank you for the wonderful review about your stay at the Hawthorn Suites Troy! We hope to see you again!