Ratings based on 794 Verified Reviews

4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Angola, IN

Posted Dec 10, 2016 on Hotels
very clean
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us. We're glad you enjoyed your stay and we hope to be at your service again soon!
4 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
Comfortable-room food service would have been goog
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
Thank you for the 4 star review. We do provide room service in the evenings from 4pm - 9pm from our Chrome Grille. We hope you'll stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to where we wanted to go.

Posted Dec 3, 2016
Pros: Close to where we were going.
Cons: Breakfast seemed a bit expensive.
Location: Ford Field and Comerica Park
Everything connected with the hotel was what we had hoped.
Comment from Hotel Management
Dec 5, 2016 by GM, Hotel Management
We're glad that you enjoyed your overall stay. Our breakfast price is very competitive compared to the other hotels downtown that charge the same as us for only an omelet or a lot more for an all-you-can-eat buffet like ours. We hope you'll consider staying with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Dec 1, 2016
Pleasant and helpful staff, hot coffee in the lobby every morning...within waking distance to Ford Field, Tigers stadium and the people mover. Great stay!
Comment from Hotel Management
Dec 1, 2016 by GM, Hotel Management
Thank you for staying with us and we're glad that you enjoyed your stay. We hope to see you the next time you are in Detroit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Nov 26, 2016
Pros: Great location if going to a Lions or Tigers game. Close to many activities and restaurants.
Great breakfast at the hotel. Very friendly staff.
Comment from Hotel Management
Nov 28, 2016 by GM, Hotel Management
Thank you for staying with us. We're glad that you enjoyed your stay and we hope to be at your service again in the future.
2 out of 5
by A verified traveler

Posted Nov 26, 2016 on Hotels
We had a horrible experience at the restaurant in the hotel. We also were locked out of our room.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for staying with us. We're sorry to hear about your restaurant and that you had an issue with your key. We will share your feedback with staff to better serve our guests.
5 out of 5
by A verified traveler

Posted Nov 23, 2016 on Hotels
Everyone was just so friendly and helpful! Great place to stay for sports, it is right by everything.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for staying with us. We're glad that you enjoyed your stay and we hope to be at your service again in the future.
4 out of 5
by A verified traveler

Would not recommend

Posted Nov 20, 2016 on Hotels
I paid $200 to stay at this hotel for the night and expecting a quiet nights sleep. All to find out that was not going to be the case. There were people running and screaming up and down the hallway until 5am. I called the front desk and told them, they said they would send someone right up, but did not. I'm very disappointed. Will not be staying here again nor would I recommend.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us. We apologize for the experience that you had and will share this with the staff to serve our guests in the future. We know how important sleep is while traveling. We hope you'll reconsider staying with us in the future.
3 out of 5
by A verified traveler from US

Did not give me the room I reserved.

Posted Nov 1, 2016
Didn't get the room I reserved. And didn't tell me the room wasn't available until I checked in and seen they had given me a guest room.
Comment from Hotel Management
Nov 1, 2016 by GM, Hotel Management
Thank you for choosing to stay with us and taking the time to write a review. We apologize for your reservation issue. We do our best to honor all room reservations but unfortunately we were not able to provide the suite that was booked due to an unforeseen issue. We did take off $100 off the rate for the inconvenience you experienced. We apologize again and hope you'll consider staying with us in the future.
5 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Thank you for the 5 star review. We hope you'll stay with us again the next time you are in Detroit.