Ratings based on 211 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from detroit mi

Nice Hotel close by my job

Posted Dec 24, 2016
Had to find a room for this new job I started and this hotel happens to be right up the street it's about 5mins away from my work place anywho the staff are great my room was so nice and clean I really enjoyed my stay I will be back real soon
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to where we wanted to go.

Posted Dec 3, 2016
Pros: Close to where we were going.
Cons: Breakfast seemed a bit expensive.
Location: Ford Field and Comerica Park
Everything connected with the hotel was what we had hoped.
Comment from Hotel Management
Dec 5, 2016 by GM, Hotel Management
We're glad that you enjoyed your overall stay. Our breakfast price is very competitive compared to the other hotels downtown that charge the same as us for only an omelet or a lot more for an all-you-can-eat buffet like ours. We hope you'll consider staying with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Dec 1, 2016
Pleasant and helpful staff, hot coffee in the lobby every morning...within waking distance to Ford Field, Tigers stadium and the people mover. Great stay!
Comment from Hotel Management
Dec 1, 2016 by GM, Hotel Management
Thank you for staying with us and we're glad that you enjoyed your stay. We hope to see you the next time you are in Detroit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Nov 26, 2016
Pros: Great location if going to a Lions or Tigers game. Close to many activities and restaurants.
Great breakfast at the hotel. Very friendly staff.
Comment from Hotel Management
Nov 28, 2016 by GM, Hotel Management
Thank you for staying with us. We're glad that you enjoyed your stay and we hope to be at your service again in the future.
3 out of 5
by A verified traveler from US

Did not give me the room I reserved.

Posted Nov 1, 2016
Didn't get the room I reserved. And didn't tell me the room wasn't available until I checked in and seen they had given me a guest room.
Comment from Hotel Management
Nov 1, 2016 by GM, Hotel Management
Thank you for choosing to stay with us and taking the time to write a review. We apologize for your reservation issue. We do our best to honor all room reservations but unfortunately we were not able to provide the suite that was booked due to an unforeseen issue. We did take off $100 off the rate for the inconvenience you experienced. We apologize again and hope you'll consider staying with us in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Make sure you bring your Expedia Email!!

Posted Aug 31, 2016
Pros: The bartender was very friendly, and valet parking was very speedy.
Cons: The bathtubs were outdated
Location: Comerica Park, Greektown, lots of restaurants
Make sure you have your confirmation from Expedia. The hotel clerk at the front desk said he only had me down for one room, but I booked two. I asked if they had any rooms available, and he did not. However, when I found my email and showed him the confirmation - one became available.... The bartender was very friendly, and valet parking was very speedy. Overall for the price paid on Expedia and the location within walking distance of Greektown and Comerica it was worth it.
Comment from Hotel Management
Sep 2, 2016 by GM , Hotel Management
Thank you for staying with us. We're sorry to hear about your check in experience. We always recommend that all guests bring their confirmations no matter which way you book. We do apologize for the issue with the second reservation being in our system. Sometimes the systems don't communicate properly but we are glad that the desk was able to resolve the issue.
3 out of 5
Recommended
for Everyone
by A verified traveler from bay city mi

water

Posted Aug 22, 2016
Pros: bed,location,
there was zero water pressure when I came back to room at 1:00 am
Comment from Hotel Management
Aug 24, 2016 by GM, Hotel Management
Thank you John for the review. We did let all the guests know with notes under the doors that we did have to do a water shut off overnight on the date of your stay. We do apologize for the inconvenience that caused during your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel walking distance for us

Posted Aug 10, 2016
Pros: Very friendly employees The location
Cons: Give us a different room
Location: Tigers and Lions
We were put in a room with a handicap shower only and with 2 little girls and 2 adults the bathroom floor flooded every time we took a shower. So then making the floor very slippery. We went thru many towels.
Comment from Hotel Management
Aug 12, 2016 by GM, Hotel Management
Thank you for choosing to stay with us. We're glad that the location and staff made your stay enjoyable. We apologize that the room was not a great fit for your stay. You can always have notes put in the reservation requesting a standard room with a tub. Booking through 3rd party sites guarantees the amount of beds only. We hope that you will stay with us again in the future and be able to have you stay in a room that fits your needs.
4 out of 5
Recommended
for Everyone
by A verified traveler from Holt, MI

Nice location for going to Tigers or Lions games

Posted Aug 1, 2016
We got booked into the handicap ascesable room, shower wasn't even a shower. Some dirt and stain's on the floor too. Overall was good.
Comment from Hotel Management
Aug 1, 2016 by GM, Hotel Management
Thank you for choosing to stay with us. We apologize for the condition of the floor and will share this with the staff. We are glad that you enjoyed the location. We hope you'll stay with us in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 19, 2016
Pros: location, location
Cons: air conditioning
The pool and hot tub were excellent - no crowds elevators were good
Comment from Hotel Management
Jun 20, 2016 by GM, Hotel Management
Thank you for the review. We're sorry the air conditioning was an issue. We will look into the units to see what we can do to make it better. We hope you will stay with us again in the future.