Ratings based on 327 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Very clean hotel in nice area

Posted May 29, 2017
I was very pleased with the cleanliness of the room. The bed sheets were extremely clean which I appreciated! It had a refrigerator and microwave, which we didn't use. Only issue was one of our keys didn't work, which I addressed with the staff and they fixed quickly! I would definitely stay at this hotel again!
Comment from Hotel Management
May 30, 2017 by General Manager, Hotel Management
Dear Family of 5, It makes our day to hear that we exceeded your expectations of cleanliness during your stay! Thank you so much for your five star review, and we look forward to welcoming you back again on your next visit to the Novi area.
5 out of 5
by A verified traveler

Posted Mar 28, 2017 on Hotels
Comment from Hotel Management
Mar 30, 2017
Thank you so much for your 5 star rating! We hope to see you again.
5 out of 5
by SHAJUAN

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Mar 29, 2017
Thank you for your five star rating! We're pleased to know you had an enjoyable experience, and we hope to welcome you back on your next trip to Novi.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jackson, MI

Close to shopping

Posted Mar 27, 2017
Pros: Beds were very comfortable
Cons: Breakfast could be included.
Location: Twelve Oaks mall
Clean comfortable room with comfortable bed. Perfect for after a day of shopping.
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Kim, Thank you for reaching out and sharing your recent experience. We pride ourselves on providing unparalleled stays for our guests, so we are pleased that you found both comfort and convenience during your stay. We hope to welcome you back again!
3 out of 5
by A verified traveler

Good value, great people

Posted Mar 21, 2017 on Hotels
Rooms were adequate but noisy. The staff, however, was very helpful and nice.
Comment from Hotel Management
Mar 24, 2017 by Bill Holper, Hotel Management
Thank you for taking a moment to write a review about your stay with us. I appreciate you providing us some areas of opportunity for improvement. Please plan to visit us again the next time you travel to the area
4 out of 5
by David

Relaxing

Posted Mar 21, 2017 on Hotels
Our experience was great. I loved the lobby atmosphere, with the bar, and food. We didn't leave as much, because we wanted to enjoy the hotel. It is our new go to place. The location was perfect, in walking distance to all the Novi attractions.
Comment from Hotel Management
Mar 23, 2017
David, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you! We enjoyed your visit and welcome you back whenever you are in the Novi area.
5 out of 5
by Kurt

Posted Mar 20, 2017 on Hotels
Comment from Hotel Management
Mar 22, 2017
Kurt, We appreciate you taking the time to give us your feedback and we are so happy to know you had a great experience. We hope to see you again!
5 out of 5
by Nykeshia

Relaxation

Posted Mar 20, 2017 on Hotels
It was amazing. My husband and I just needed a little getaway and this was definitely the place! We will be back! The front desk staff were awesome especially Sheena (hope I spelled right)
Comment from Hotel Management
Mar 22, 2017
Nykeshia, Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing our great staff. I will be sure to let them know that their hard work and efforts did not go unnoticed. We look forward to welcoming you back again!
1 out of 5
by Michael

Awful!!!!!

Posted Mar 13, 2017 on Hotels
My family and I had a miserable stay. The room was dirty, dishes were dirty, did not have the amenities that we were told that they had, the pool was yellowish and cloudy.
Comment from Hotel Management
Mar 21, 2017
I am sorry to hear that we did meet your expectations. I am confident that your experience is not the norm and would ask that you give us another chance the next time your travel plans bring you back to Novi.
4 out of 5
by Keri

Hot Tub

Posted Mar 11, 2017 on Hotels
The hot tub was the only issue, it was very dirty, people were bringing towels into it, it was overcrowded. It was luke warm and the jets were not working.
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Keri, Thank you for sharing details from your stay, as that gives us opportunities for improvement. We are dedicated to providing the highest quality and consistent level of service for all our guests and I have shared your notes with our team. We look forward to welcoming you back in the years ahead and will strive to make your future stays worthy of five stars.