Exterior

Reviews of Holiday Inn Detroit Metro Airport, an IHG Hotel

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 512 out of 922 reviews" "
Rating 8 - Good. 244 out of 922 reviews" "
Rating 6 - Okay. 89 out of 922 reviews" "
Rating 4 - Poor. 38 out of 922 reviews" "
Rating 2 - Terrible. 39 out of 922 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a fair amount to Michigan and have stayed at several different hotels and this one by far is the best. The bed was comfortable, the rooms were clean, it was quiet and parking was not crowded. Thank you for a great stay, I will be back!
Stayed 4 nights in Mar 2024

2/10 Terrible

JOHANA

Disliked: Cleanliness, staff & service, property conditions & facilities
Not like at all
Stayed 1 night in Mar 2024

10/10 Excellent

Celeste

Liked: Cleanliness, property conditions & facilities
Can walk to restaurants
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024

10/10 Excellent

Taylor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like
Stayed 1 night in Feb 2024

10/10 Excellent

LaSandra

Liked: Cleanliness, staff & service
The desk clerks were very helpful as they quickly responded to my concerns. Particularly the desk clerk at night...
Stayed 3 nights in Feb 2024

10/10 Excellent

Mary, Livonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Randolph

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Pleasant n convenient community
Stayed 1 night in Feb 2024

6/10 Okay

Stephanie

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room was filthy. Looked like it had not been cleaned other than the bed. The head board had a large spot that was peeling.
Stayed 1 night in Feb 2024

10/10 Excellent

Transistor

Stayed 1 night in Jan 2024

4/10 Poor

Christopher

Business traveler
Disliked: Staff & service, amenities
Close to the airport is a positive but I have spent a whole year becoming a “diamond elite” member and they always gave me free snacks before I got to diamond elite but, because I didn’t book it through their app, they charged me for it. So much for diamond elite. Don’t even waste your time with that scam
Stayed 1 night in Jan 2024

10/10 Excellent

Denise

Stayed 1 night in Jan 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle service was great
Stayed 1 night in Jan 2024

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jin on Jan 3, 2024
Thank you for time and rating. Happy New Yesr! We are looking forward to see you soon!

10/10 Excellent

Mr

Stayed 1 night in Dec 2023

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jin on Dec 27, 2023
Thank you for your time and rating. Merry Christmas and Happy Holidays

6/10 Okay

Lisa

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Jin on Dec 24, 2023
Thank you for your time and feedback. We’ll work hard to meet our guests’ expectations and we look forward to welcoming you back.

10/10 Excellent

yang

Stayed 1 night in Dec 2023

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always a pleasant experience to stay here. The front desk staff are always smiling and helpful. The rooms are always clean and fully stocked. We only stay at Holiday Inn s for these reasons.
Stayed 1 night in Dec 2023
Response from Jin on Dec 24, 2023
Thank you for your kindness and love. The whole Front Desk Agents are wishing you Merry Christmas and Happy New Year!

10/10 Excellent

Anthony

Liked: Staff & service, property conditions & facilities
Staff were excellent
Stayed 1 night in Dec 2023
Response from Jin on Dec 12, 2023
Thank you very much for your time and rating. We can’t wait to see you soon!

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jin on Dec 12, 2023
Thank you very much for your time and rating. We are looking forward to see soon!

10/10 Excellent

Carole

Stayed 1 night in Nov 2023
Response from Jin on Dec 12, 2023
We appreciate your time and rating. Merry Christmas and Happy Holidays

6/10 Okay

NANCY, WILMINGTON

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dumpy 1960’s style hotel with poorly lit rooms. The woman at the front desk was friendly and helpful though, and the sports bar restaurant was surprisingly good for tasty food and friendly service.
Stayed 1 night in Nov 2023
Response from Jin on Nov 29, 2023
Thank you for your time and feedback. We are happy that you enjoyed our food and satisfied our service. We’ll looking into our lighting in the room.

6/10 Okay

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed the restaurant and bar closed on weekends, wouldn’t have stayed there if I was aware
Stayed 2 nights in Nov 2023
Response from Jin on Nov 28, 2023
Sorry that you were not happy for the restaurant and bar not open on Friday and Saturday. We are working diligently to make the changes.

10/10 Excellent

Samuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jin on Nov 17, 2023
Thank you for your time and rating. We are looking forward to see you soon.

6/10 Okay

Christopher

Traveled with family and small children, Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The room was clean and the bed nice and comfortable. But the staff was not very imformative, my key card constantly stopped working if it cam in contact with my phone or magnetic wallet, there were no prices on any of the goods sold in the lobby, the shower water pressure was WEAK, and the hot water in the gym didn’t work. The pool looked really dirty as well.
Stayed 2 nights in Nov 2023
Response from Jin on Nov 17, 2023
We are so sorry that you were not happy during your stay. We strive to make every improvement to meet your expectations. We look forward to see you soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jin on Nov 27, 2023
Thank you for your rating. We can’t wait to see you again!

10/10 Excellent

Daniel, novi

Stayed 1 night in Nov 2023
Response from Jin on Dec 12, 2023
Thank you so much for your time and rating. It means a lot for us. Merry Christmas and happy Holidays!

8/10 Good

James V

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, hotel was clean, staff were very nice. Only negative is that they don't make up the room every day.
Stayed 3 nights in Nov 2023
Response from Jin on Nov 12, 2023
Thank you for your nice comment. We strive to improve our service to meet your satisfaction 100%. We are looking forward to see you soon.

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel close to the airport
Stayed 1 night in Nov 2023
Response from Jin on Nov 8, 2023
Thank you so much for your time and rating/comment. We really wish you Happy Holidays.

8/10 Good

Judith

Stayed 2 nights in Nov 2023
Response from Jin on Nov 28, 2023
Thank you for your time and rating. We strive to satisfy your expectations. We wish to see you soon.

2/10 Terrible

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their website shows airline parking included. That's why I chose them. ON arrival I was told it wasn't included and had to pay an additional $100. And, parking was off site. NOt good.
Stayed 1 night in Oct 2023
Response from Jin on Oct 27, 2023
We are so sorry that website has mis information. Please let us know which website were you referring to? The truth is our city won't allow any vehicle here for long term parking but guest can park their car during their stay. When a guest booked a park sleep fly package, the package including the parking, guest will pick up a voucher when they check in and park their car in a security lot.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jin on Oct 27, 2023
Thank you very much for your time and rateing. We really wish to see you soon.

10/10 Excellent

virginia, aurora

Stayed 1 night in Oct 2023
Response from Jin on Oct 25, 2023
Thank you so much for your time and rating. We are looking forward to see you soon.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Marilyn at the front desk..just a ray of sunshine..
Stayed 1 night in Oct 2023
Response from Jin on Oct 23, 2023
Thank you for your coment. We are looking forward to see you soon!

8/10 Good

Jennifer, Sonoma

Stayed 1 night in Oct 2023
Response from Jin on Nov 12, 2023
Thank you for your time and feedback. we wish you let us know some details about your stay.

10/10 Excellent

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jin on Oct 27, 2023
Thank you so much for your time and rating.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Sep 2023
Response from Jin on Oct 5, 2023
Thank you!

10/10 Excellent

Julie, Luckey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service to the airport is a great service
Stayed 1 night in Sep 2023
Response from Jin on Sep 29, 2023
Thank you so much for your rating and comment. We are looking forward to see you.

8/10 Good

Kenneth

Stayed 1 night in Sep 2023
Response from Jin on Oct 23, 2023
Thank you for your time and feedback. We will do more to meet our brand standard.

8/10 Good

Timothy

Stayed 1 night in Jun 2023
Response from Jin on Oct 23, 2023
Thank you for your time and feedback. We wish you have a memerable experience next time.

10/10 Excellent

audra

Stayed 1 night in Sep 2023
Response from Jin on Sep 24, 2023
Thank you.

10/10 Excellent

asya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jin on Sep 20, 2023
Thanks so much for sharing your experience with us

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jin on Sep 20, 2023
Thank you so much for taking the time to leave us feedback.

10/10 Excellent

Kristie

Stayed 1 night in Sep 2023
Response from Jin on Sep 20, 2023
We hope to see you again soon!

8/10 Good

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean. Staff are nice, helpful.
Stayed 1 night in Sep 2023
Response from Jin on Sep 16, 2023
Thank you for nice comment. We look forward to see you soon.

8/10 Good

Edward

Stayed 1 night in Sep 2023
Response from Jin on Oct 23, 2023
Thank your for time and feed back. We are work hard to improve our service.

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the homeless that were out late at night. Wasn’t the safest going out at night.
Stayed 1 night in Aug 2023
Response from Jin on Sep 5, 2023
Wish the homeless has stayed at the shelter where can protect them from the bad weather or danger!

10/10 Excellent

james

Stayed 1 night in Aug 2023
Response from Jin on Sep 4, 2023
Thank you for rating! We are looking forward to see you soon!

10/10 Excellent

don, hager city

Stayed 1 night in Aug 2023
Response from Jin on Sep 16, 2023
Thank you for your rating. We wish to see you soon.