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Rating 10 - Excellent. 293 out of 631 reviews" "
10 - Excellent
293
Rating 8 - Good. 204 out of 631 reviews" "
8 - Good
204
Rating 6 - Okay. 76 out of 631 reviews" "
6 - Okay
76
Rating 4 - Poor. 30 out of 631 reviews" "
4 - Poor
30
Rating 2 - Terrible. 28 out of 631 reviews" "
2 - Terrible
28
8.8/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Hani
Apr 16, 2024
Great place
Hani
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Hani, it's wonderful to know you've had such an amazing time at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. We strive to provide our guests with outstanding experiences, and we appreciate your positive words. We look forward to welcoming you back soon.
Jeremy, it's fantastic to hear that you've had such an enjoyable experience at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. Thank you for your positive feedback – your support is greatly appreciated. We look forward to welcoming you back for another exceptional stay in the future.
8/10 Good
E Carmen
Traveled with group
Apr 11, 2024
Disliked: Amenities
Nothing unique.
E Carmen
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
E Carmen, thank you for your feedback. At Holiday Inn Express & Suites Detroit - Farmington Hills, we strive to offer memorable experiences. We'd love to hear more about what we could improve to make your stay even more special in the future.
Staff is friendly and helpful. Amenities are great. Amazing hot breakfast.
Rawa
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 5, 2024
Rawa, it's heartening to read your positive comments about the service, amenities, and breakfast at Holiday Inn Express & Suites Detroit - Farmington Hills. Our team of professionals always aims to provide thoughtful attention and elevating hospitality. We're especially thrilled that our hot breakfast made a lasting impression. Your kind words are appreciated, and we eagerly look forward to your next visit.
2/10 Terrible
Destiny
Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
The lady at the front dest was not trying to help me at all
Destiny
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Destiny, we're truly disappointed to hear about your recent encounter at the front desk. Offering helpful, courteous assistance to our guests is a top priority for our team members. Your feedback has been noted, and will be reviewed to ensure we continually strive to exceed expectations. We hope to host you again in the future for an improved experience.
Vicki, it's wonderful to hear your positive feedback about your stay at the Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. We are thrilled that you found our hotel to your liking and greatly enjoyed our delicious breakfast. We look forward to welcoming you back soon for another top-notch experience.
Violet, it's delightful to know that your stay at the Holiday Inn Express & Suites Detroit - Farmington Hills was pleasing enough to plan a return visit. Your vote of confidence is truly appreciated by our entire team. We're eagerly anticipating your next stay with us.
We appreciate the feedback, Carter.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
8/10 Good
Julie
Mar 9, 2024
Julie
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Julie, thank you for choosing to stay at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. We're pleased to hear that your overall experience was positive based on your rating. We appreciate your feedback and hope to accommodate you again on your next visit.
I loved everything but the refrigerator in the room
Destiny
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Destiny, it's fantastic to hear that you largely enjoyed your time at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. It seems there may have been some issues with the mini-fridge. We do strive to keep all amenities in top working condition, so your feedback is of great importance to us. We appreciate you choosing our location and would be thrilled to welcome you back in the future!
Destiny, it's wonderful to hear you had a great experience at the Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. We appreciate your feedback and hope to welcome you back again soon.
10/10 Excellent
yousif
Mar 3, 2024
yousif
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Thank you for the fantastic rating, Yousif!We strive to make all of our guests feel welcome and relaxed during their time at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel! We can't wait to see you again soon.
Thanks for the 4/5 rating, Julia!We're thrilled you enjoyed your time at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
Kristopher, it's fantastic to hear that you had a positive experience at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. We're glad you found our team members exceptionally kind, as they are constantly striving to provide top-notch service. We hope to have the pleasure of welcoming you back in the future.
6/10 Okay
Ebonie
Jan 29, 2024
I wish I could give it 3.5 stars. Not bad. Not the best! I checked in around 4 and they had to see if a room was cleaned/available.
The rooms need a deep cleaning. My bathtub was dirty. There’s grime around/under the rim of the bathroom sink (which is a horrible type for constant cleaning).
Breakfast was good. I wish they served eggs with no cheese and had Almond milk.
Ebonie
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 13, 2024
Ebonie, it's unfortunate to hear that your experience was not up to par. We apologize for any inconvenience you encountered during check-in and any shortcomings related to the cleanliness of your room's bathroom. We take such feedback very seriously and continuously strive to enhance the cleanliness of our rooms. Your suggestion regarding breakfast alternatives, such as cheese-free eggs and almond milk, has also been noted for future improvements. We hope to have another opportunity to offer you a more satisfying visit in the future.
Reginald, thank you for choosing Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel for your stay. We're delighted to know your experience was exceptional. Kudos to our team for making your stay memorable. We look forward to welcoming you back soon for another outstanding experience.
I am so grateful to the front desk employee who assisted me on Friday morning. Every staff member we encountered was kind and friendly. The breakfast was presented well and with care as was the dining area. The space was clean which is super important to me. I will definitely book this hotel for future visits.
Danielle
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 13, 2024
Danielle, it's delightful to hear about your recent stay at the Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. Your acknowledgment of the welcoming behavior of our front desk team member warms our hearts. We're also pleased to know that you found our dining options enjoyable and our premises spotless. It's always our priority to provide a safe and clean environment for our guests. We eagerly await your future visits.
10/10 Excellent
Patrick
Jan 14, 2024
Patrick
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 13, 2024
Patrick, it's fantastic to hear you had a top-rate experience at Holiday Inn Express & Suites Detroit - Farmington Hills! We truly appreciate you choosing us and hope to have the pleasure of welcoming you back in the future.
Dorcas, thank you for choosing to stay at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. We appreciate your rating and are glad you had a satisfying stay. We hope to see you again soon and strive to ensure your future stay earns the perfect rating!
2/10 Terrible
Derrick
Traveled with family
Jan 6, 2024
Disliked: Property conditions & facilities
100tter across the street
Derrick
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 13, 2024
Derrick, it's unfortunate to hear that your stay did not meet your expectations. It's always our goal to provide a comfortable and satisfying experience for guests. We would appreciate any further feedback you may have to improve our services.
Alfred, it's wonderful to hear you had an exceptional experience at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. Thank you for choosing to stay with us and for your fantastic rating. We can't wait to welcome you back on your next visit!
The staff is super friendly and helpful. The rooms are spacious and clean. Highly recommend this place.
Rawa
Stayed 3 nights in Dec 2023
Response from Customer Service on Feb 13, 2024
Rawa, thank you for your delightful feedback. At Holiday Inn Express & Suites Detroit - Farmington Hills, we take pride in the amicability and efficiency of our team members and the cleanliness of our rooms. We appreciate your strong recommendation and we look forward to welcoming you back during your next visit to the area.
Leigha, thank you for taking the time to rate your stay at the Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. We're thrilled to see you had a remarkable experience with us. We hope to welcome you back again on your next visit to the area.
10/10 Excellent
Jazilyn
Traveled with family and small children, Traveled with family
Jazilyn, we are thrilled to hear that you had a wonderful experience at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. We appreciate your concise yet powerful review, and we hope to welcome you back in the near future.
10/10 Excellent
Dr.Arash
Dec 31, 2023
Excellent
Dr.Arash
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 13, 2024
Dr.Arash, it's wonderful to know you found Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel, to be excellent. We're looking forward to welcoming you back for another exceptional stay.
Dawn, thank you for your top rating! At the Holiday Inn Express & Suites Detroit - Farmington Hills, we strive to deliver an exceptional experience for our guests. Your score tells us that we're succeeding in that effort. We look forward to your return visit soon.
10/10 Excellent
Haidar
Traveled with family and small children, Traveled with family
its a great hotel and great staff
very clean and quiet, nice breakfast, fast internet, parking was available, there is also a convenient store just at the corner, I will come again
Haidar
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 13, 2024
Haidar, it's wonderful to hear you had an exceptional stay at Holiday Inn Express & Suites Detroit - Farmington Hills, an IHG Hotel. We're thrilled you enjoyed our outstanding cleanliness, delightful breakfast, fast internet and available parking. We're also pleased you found convenience in our nearby store. We eagerly anticipate your next visit!
The room was clean. however the hotel booked some girls hockey team ; and they spent the night wrestling in thier rooms which woke people up frequently. Complaints did not hlep. would not stay at another holiday inn
Never will I book a business colleague here! Checked in and received a handicap accessible room. Did not require that so asked for a regular room with a tub. Hotel refuses to move rooms citing they were sold out the following day not the day we checked in. Told me if you book on 3rd party sites you get the cheapest leftover room. Left message for the manager and no call back. Very embarrassing to host my out of town colleague at this hotel.
Lisa
Stayed 4 nights in Sep 2023
Response from Reeta P. on Oct 2, 2023
Hello Ms. Lisa, Thank you for submitting a review for our hotel, and for all your feedback. We at the hotel take pride in our customer service, and our team. We try our best to ensure that all of your booking needs are met. Unfortunately, when you booked your reservation, you selected an accessible king bed room type, and you were honored that room type. We will not know whether you need this room type or not. It was brought to our attention, after checking in to the room by your colleague to change the room type. We have been sold out from Thursday- Sunday, due to a Hockey and volleyball tournaments that were booked since June of 2023. On Saturday, 09/30/2023, Front desk supervisor explained everything and made it clear how we got the booking, and I (General Manager, Reeta P.) called and spoke with you few minutes prior to you posting your feedback and provided you via email with your itinerary from Expedia showing the room type you selected at the time of booking. If another type was available at the time it was brought to our attention, we would be more than happy to assist you and your guest to change your room type. We apologize for any inconvenience this may have caused and we hope that we can meet your expectations, the next time you stay with us. Please do not hesitate to reach out to me for any questions and concerns. Sincerely Yours, Reeta P. General Manager
Room was typical for Holiday Inn Express. Highlight was that food at breakfast was very good. Only complaints were that carpet in room was still wet from recent cleaning, and wall mounted thermostat for HVAC was broken.
Robert
Stayed 2 nights in Sep 2023
8/10 Good
Patrick
Traveled with group
Sep 17, 2023
Liked: Cleanliness, staff & service, amenities
The property was near many restaurants and easy access to the interstate. Our room on the second floor was clean but the noise coming from the 3rd floor was very disruptive and we had a very bad night trying to sleep. We shared our concerns with management and it stopped for a short time and then carried on through to the early morning. It just seemed like very poor sound barrier between floors.
The breakfast was below average. We did have our breakfast near the later end of the breakfast time, but the food options were not well stocked. The omelette were gone and there were just a few pieces of extremely crisp bacon left. We talked to someone and they did eventually did bring out a few more omelette after about 10 minutes or so. A bit disappointed in that, but otherwise everything was fine.