Booked hotel for anniversary weekend thru hotels.com. room was fine, stay was excellent. Nightmare began when I got home and found out I was charged twice. Once when I booked the hotel and once when I left and got back home. Very disappointed because now I have an overdraft.
Comment from Hotel Management
Aug 25, 2016 by General Manager, Hotel Management
Thank you for providing feedback regarding your experience. We are very sorry that you were charged an overdraft due to a hotel posting error. Billing discrepancy can be very inconvenient, as it was in your case in which it caused you an overdraft fee. We work very closely with many different financial institutes in an effort to assist with adjusting fees, and reversing duplicate charges when necessary. I hope that we resolved this issue in a timely manner for you. Again, thank you for your feedback! We hope that you will give us another opportunity to serve you!