Ratings based on 25 Verified Reviews

4.0 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Weekend with grandkids

Posted Nov 28, 2016
This hotel is near everything, is clean, the pool was very nice, and breakfast was great
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Excellent

Posted Nov 18, 2016
Pros: Easy to get to.
I always stay here when I'm in town. Very comfortable and the staff is always happy to do anything for you.
4 out of 5
Recommended
for Everyone
by A verified traveler from London, Ontario

This hotel was close to shopping.

Posted Aug 31, 2016
Pros: The location was great!
Cons: The beds were a little uncomfortable and the A/c was a little loud.
Location: This hotel is very convenient for shopping in the area.
This is a very nice hotel. We had a great experience at check in. The breakfast was great. The beds were a little uncomfortable and the A/C was a little loud. The shower was great with lots of water and nice spray.
Comment from Hotel Management
Aug 31, 2016 by Tom, Hotel Management
Dear Vicky, Thank you for choosing to stay with us at the Holiday Inn Express Utica, MI. We truly appreciate your business. Thank you also, for sharing your comments about your recent stay. Tom Keller, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Feb 13, 2016
It was a very clean and well kept hotel. The staff was courteous and nice.
Comment from Hotel Management
Aug 25, 2016 by Hotel Staff, Hotel Management
Thank you for your kind comments TMVang! We are happy to provide you with a clean and well kept hotel, and great service every visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from Gaylord Mi

One of the best stays I have ever had at a hotel.

Posted Nov 29, 2015
Very nice hotel, it was clean, and we'll takin care of, the hotel staff was on top of everything If given the chance I will stay here again.
Comment from Hotel Management
Dec 2, 2015 by Brett, Hotel Management
Robert, this makes us happier than you will ever know. We appreciate the feedback and the kind words. We do try hard to keep a clean well run hotel!
3 out of 5
Recommended
for Everyone
by A verified traveler

Not at good as Hyatt down the street!

Posted Sep 14, 2015
Pros: Available.
Cons: Getting tired!
Stayed at both places and the Hyatt is superior. Bathrooms are dated and room TV is smaller than others!
Comment from Hotel Management
Nov 9, 2015 by GM, Hotel Management
Dear KGT, We appreciate the feedback, we really do. Just so you are aware, our property will be getting a renovation soon. It's actually already started, but will be finished in the coming months. Thank you again for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Birthday getaway

Posted Aug 5, 2015
The hotel was excellent quite. The room was comfortable & clean. All the comforts of home.
Comment from Hotel Management
Aug 12, 2015 by Brett, Hotel Management
A 5 STAR review! We are so happy to learn you enjoyed your stay. We appreciate the feedback.
1 out of 5
by A verified traveler

Won't Stay at this Hotel Again

Posted Aug 5, 2015
Stayed at this Holiday Inn for 6 nights and they put us on the one floor that was being renovated. We had to put up with sanding, painting, carpeting, etc all week. And one day they didn't even come to the room to clean, make the beds, replace the linens, etc.
Comment from Hotel Management
Aug 12, 2015 by Brett, Hotel Management
We apologize for the housekeeping issue. I know we spoke about this during your stay. In regards to the renovations, as I'm sure you can imagine it's not easy to pick a best time to do this work. Again, we apologize that it effect your stay in a negative way. Thank you for the feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Everyone was very nice.

Posted May 4, 2015
Very clean room,staff very nice and accommodating.
Comment from Hotel Management
May 6, 2015 by Hotel Staff, Hotel Management
Hi Traveler, Thank you for choosing the Holiday Inn Express & Suites of Utica. We appreciate the 5 Star Rating! Your nice comments about the cleanliness of your room, and the accommodating staff will be shared with our team members. We hope that you can visit us again. We love to see return faces!
3 out of 5
Recommended
for Everyone
by A verified traveler from Bermuda

Perfectly adequate hotel

Posted Feb 23, 2015
Cons: Gentlemen at the front office on February 20-21 in the evening. Breakfast in morning could have more fresh fruit, plain Greek yoghurt
Had an early morning flight from DTW and requested a 4.20am wake up call. It never came.
Comment from Hotel Management
Mar 12, 2015 by Hotel Staff, Hotel Management
Hi Kris, Thank you for the feedback regarding your recent stay with us. We are sorry that you did not receive your wake-up call at 4:20 am as requested. Upon further investigation, we located a system error and we were able to restore all system functions to normal. We are relieved that you woke up on time to make your flight, and hope you had a safe trip home!