Ratings based on 452 Verified Reviews

3.3 out of 5
70% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

To close to airport

Posted May 20, 2017
The hotel was to close to the airport could hear all the planes taking off. The bed was horrible could not get comfortable on it and didn't sleep well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2017
Pros: Friendly staff
Cons: Building needs a face lift
Location: Very convenient for airport trave
Good bargain for low cost accommodations. What more can I say.
Comment from Hotel Management
May 22, 2017 by Jennifer,Management, Hotel Management
Thank you for choosing the Knights Inn, We are happy to see that you experienced our excellent services and accommodations... we welcome each and every guest to come and experience our property along with our friendly staff members and unbeatable prices!! We look forward to serving you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2017
The hotel was very clean. The beds were comfortable, the bathroom was clean. The hotel staff was very nice.
Comment from Hotel Management
May 22, 2017 by Jennifer,Management, Hotel Management
Thank you for choosing the Knights Inn, We are happy to see that you experienced our excellent services and accommodations... we welcome each and every guest to come and experience our property along with our friendly staff members and unbeatable prices!! We look forward to serving you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport

Posted May 5, 2017
This is a nice hotel for the money with easy access to the airport. We will stay again for sure.
Comment from Hotel Management
May 15, 2017 by Jennifer,Management, Hotel Management
Thank you for choosing the Knights Inn, We are happy to see that you experienced our excellent services and accommodations... we welcome each and every guest to come and experience our property along with our friendly staff members and unbeatable prices!! We look forward to serving you in the future....
1 out of 5
by A verified traveler

Scary hotel

Posted Apr 29, 2017
First pulled up to see a truck with no wheels on blocks in the parking lot. The beds were flat air mattresses that were broken so we couldn't pump them up. My sock stuck to a sticky spot on the floor. They moved us rooms but the new room still did not have functioning beds but at least one of the two beds were inflated. Front desk staff was rude. The breakfast was ok but not great.
Comment from Hotel Management
May 15, 2017 by Jennifer,Management, Hotel Management
Dear Valued Guest, I would like to apologize to you for failing to meet your expectations on your recent stay. Please be assured that I have read over every comment, and am working on those issues with my staff so that they never happen again. The issues you experienced are inexcusable, and I do understand how much of an inconvenience they may have been. Thank you for your valuable feedback, and I look forward to seeing you in the future
2 out of 5
by A verified traveler

What do you expect?

Posted Apr 21, 2017
It's $50. It's by an airport. Strip clubs are nearby. Enough said.
Comment from Hotel Management
May 15, 2017 by Management, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
2 out of 5
by A verified traveler from michigan

Hotel looks run down, needs major upgrade

Posted Mar 25, 2017
Only stayed one night but the hotel needs to the upgraded and the parking lot was small had to park in the Wendy's restuarant next door
Comment from Hotel Management
Mar 28, 2017 by Jennifer,Management, Hotel Management
We strive to satisfy our guests always, and when we fail, it does disappoint. Thanks to you, though, we now know what we need to work on and how we can better our property and services. Thank you for taking the time to review our hotel, we hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

stuck in a snow storm.

Posted Mar 23, 2017
Pros: the price
Location: not much that I am aware of
The price was right. Room was decent and had coffee maker. Kind of an industrial area. There is a Wendys right next door but after 9:30pm only drive through. So if you are traveling by cab get there early you can not just walk over at 9:45 and get a hamburger lol.. All in all a decent experience.
Comment from Hotel Management
Mar 28, 2017 by Jennifer,Management, Hotel Management
Thank you for choosing the Knights Inn, We are happy to see that your recent stay at our property was to your satisfaction.... Providing great service and great accommodations is what we do best. Thank you
1 out of 5
by A verified traveler from Lincoln park, MI

Posted Mar 21, 2017
I'm a rewards member and my hotel stay was not put in my account for one, for two this experience has me so furious I'm crying. I left my credit card at home and they allowed me to pay cash with a deposit. When I went to get my deposit they refused to give it back saying I stained the sheets. What hotel charges for Chocolate on the sheets!? I have 3 kids and had no choice but to stay there. When I asked for a corporate number they refused. This is horrid. That was all we had to eat with for the week but you don't seem to care?! We didn't steal anything we simply enjoyed our stay even tho we had to sweep up debris that was in the room from obviously Christmas. There were candy canes and dirty socks under the edge of the bed and we still didn't complain!?!? So you tell me your laundry can't wash chocalte from a sheet?! That says alot about you and your staff at this hotel. She said to me there was orange stains in the sheets and towels that we out there. No the we didn't! The sheets had an orange stains on them when we checked in and instead of complaining we figured no big deal. So now we're blamed for it because your rude staff didn't want to give us our deposit? Why when I asked for a manager and a corporate number was I refused? Iv never been so disgusted in my life.
3 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids

Could be updated...but for the price can't beat it

Posted Mar 21, 2017
Close to the airport. Had to stock or own cups fir the continental breakfast. Overall I guess not bad for cost.
Comment from Hotel Management
Mar 30, 2017 by Jennifer,Management, Hotel Management
Dear Valued Guest, Clearly we were not performing to our usual standards the day of your stay, and for that I sincerely apologize. I have reviewed your feedback in detail with the staff. The experience you received is not representative of the service we typically offer.