Ratings based on 404 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
for Business Travelersby A verified traveler from Chicago, IL
Nice perk to have a casino available.Posted Nov 18, 2015
Pros: I really enjoyed the lighting and comfort of the room.
Cons: Staff should be more confident.
Location: Not sure, we were here for work and googled everything else.
Check in was rocky, as we weren't told how to get to the elevators once we got room keys. We also were not told about how to get to the restaurants.
by A verified traveler from Detroit
Hotel for smokersPosted Nov 12, 2015
Pros: location was close to the Detroit marathon start, so was very convenient
The hotel was very nice but the room smelled stale and slightly of smoke. The common areas reeked of smoke. It is a casino hotel and smokers are allowed in the casino. Unless you are a smoker or don't mind the smell of smoke, I do not recommend this hotel.
Comment from Hotel Management
Nov 19, 2015 by Christie, Hotel Management
Dear Lisa, We regret the unfortunate issue that occurred during your visit, but appreciate you bringing it to our attention, so we can make sure oversights of this nature do not reoccur moving forward. Sincerely, Christie G. Guest Relations Specialist MGM Grand Detroit MGM Resorts International
for Everyoneby A verified traveler from Michigan
Very beautiful hotel close to all the eventsPosted Nov 1, 2015
Pros: The room was perfect. It was very high tech state of the art. The casino was big, open and didn't seem smokey.
Cons: I would probably suggest some instructions on operating some of the gadgets for us older people. Also maybe an extra blanket or pillow just in case.
Location: We went to Ford Field for a concert and took a cab there. On the way back we took the people mover. Not too far for anything.
When I checked in they had complimentary valet parking, very welcoming staff, and the room was awesome! I instantly felt like I made the right selection of where to stay. I have never stayed here before and it was a last minute trip. I would never stay any where else now. They won me over in one visit! While we were gone to the concert the room was refreshed with clean towels, bed turned down, comfort lighting, jazz music(in the bathroom!), a fireplace picture on the tv, mints, water, etc. It was like being on a cruise! A pleasant surprise! I assumed I would need to call and ask for more towels when we returned but no need . They took care of everything without asking. When I called to confirm my room they were so nice and went out of their way to listen to my questions.
Comment from Hotel Management
Nov 18, 2015 by Christie, Hotel Management
Dear Sandy, Thank you for sharing your incredible experience at MGM Grand Detroit. Your kind words are greatly appreciated. Sincerely, Christie G. Guest Relations Specialist MGM Grand Detroit MGM Resorts International
for Everyoneby A verified traveler from Ontario
Spacious and comfortable roomsPosted Oct 27, 2015
Pros: Very courteous staff. Spacious rooms.
Cons: Adjacent to the very smoky casino, so the lobby smells like cigarette smoke. This is walled off from the hotel area so the rooms are not smoky.
Location: Walking distance from downtown area and Joe Louis arena.
Large comfortable and clean rooms. Dimmers on every light. Quiet.
Comment from Hotel Management
Nov 3, 2015 by Christie, Hotel Management
Dear KG, We are thrilled to hear that you had an outstanding experience at MGM Grand Detroit! Your kind words regarding our properties amenities and rooms are greatly appreciated. Please, come back and see us again soon! Sincerely, Christie G. Guest Relations Specialist MGM Grand Detroit MGM Resorts International
for Everyoneby A verified traveler from Recife, PE, Brasil
AdoramosPosted Sep 29, 2015
Excelente localização! Próximo do ford field, campo de futebol americano, motivo da nossa viagem. Quartos limpos, modernos e grandes, bebidas (refrigerantes, limonada, água, café e chocolate) a vontade, bons restaurantes dentro do hotel. Adoramos!
for Everyoneby A verified traveler from F
Posted Sep 7, 2015
Great.! Would recommend to a friend! The room was excellent! Can't wait to go back!
for Everyoneby A verified traveler from Basingstoke, UK
Very good hotel - well locatedPosted Sep 3, 2015
Pros: Very good rooms and courteous staff
Cons: The restaurant arrangements - particularly for residents under the age of 21
Location: Very well situated, just of the main motorway links. Easy to find and access.
We stayed at the MGM whilst settling my daughter into University of Michigan at Ann Arbor. The hotel is purpose built to support the Casino visitors but catered for our needs very well. We were very well treated and the staff we're excellent and very courteous. The bedrooms were spacious and cleaned to a high standard. We had heard much about the problems in Detroit but we never felt unsafe as the all the public areas are well manned. One frustration with the hotel is that they enforce the 'age 21' rule too heavily. It meant our 20 year old daughter couldn't eat in all except one of the restaurants. The hotel would do well to consider the idea of a 'residents pass' to allow everyone in the family to eat together.
for Everyoneby A verified traveler from Texas
Wonderful Hotel!Posted Aug 31, 2015
I had an excellent time staying at this hotel, located in the heart of downtown Detroit. The hotel and atmosphere were beautiful and there is a large food court which has a variety of options. The only downfall is no room service past a certain time. You would think for a hotel this size and price, room service would be offered 24/7. However, that was my ONLY complaint! The staff and elegance of the hotel were phenomenal. The quality of rooms (especially the beautifully, large shower) was wonderful. I would definitely stay here again.
for Couplesby Richard
Posted Aug 28, 2015 on Hotels
for Couplesby WAYNE from Wayne and Diane Gold Coast
Happy travelersPosted Aug 26, 2015 on Hotels
great hotel first class service not a real good part of town but providing you are just going there, is no issue