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Reviews of MGM Grand Detroit

4.5 out of 5
MGM Grand Detroit
1777 3rd Street, Detroit, MI

Reviews

8.2

Very Good

Rating 10 - Excellent. 569 out of 1006 reviews" "
Rating 8 - Good. 180 out of 1006 reviews" "
Rating 6 - Okay. 106 out of 1006 reviews" "
Rating 4 - Poor. 68 out of 1006 reviews" "
Rating 2 - Terrible. 83 out of 1006 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Terresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at MGM for its free parking and walkability to Comerica Park for baseball games. It was great for that, and we were pleased with the hotel itself, especially all of the staff that was so courteous and helpful. Our stay was restful and relaxing, and we will definitely stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Glen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience. Some double billing, but easily rectified and friendly explanation of error. I’d strongly recommend this hotel and would return in the future.
Stayed 1 night in Apr 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having the free parking was great. The rooms were decent. Coffee maker broke so we couldn’t enjoy coffee in room. Lighted mirror in the bathroom didn’t work. Air quality wasn’t the best in the rooms and room service didn’t change the sheets, only made the bed. Carpets could use a good cleaning. Staff was very friendly. Its convenient if you want to walk downtown Detroit or to a sporting event as it’s close to everything yet not right in the middle of the noise.
Stayed 2 nights in Apr 2024

10/10 Excellent

Hazel Loraine

Traveled with partner
Liked: Property conditions & facilities
It was very nice and the staff was as extremely helpful!
Stayed 2 nights in Apr 2024

8/10 Good

Erica

Stayed 1 night in Apr 2024

8/10 Good

Melanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking took a long time. Employees were so nice and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Sam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff .. usual casino
Stayed 1 night in Apr 2024

8/10 Good

Wendy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I ordered food for in room service and it was a disaster. It was delivered and hour late, we didn't get everything we ordered or any condiments like syrup, butter for pancakes, cream sugar for coffee. And the staff were so rude about it
Stayed 1 night in Apr 2024

8/10 Good

Biolet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Donniqua

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Very clean and safe. Only thing is the fridge in the room is part of the mini bar and is already filled.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Parking for hotel guests could be a little clearer as it is a pretty long walk all the way through the casino from the self parking with luggage. Room was amazing, view was great. This is now our go-to hotel when visiting Detroit!
Stayed 1 night in Mar 2024

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great all around. Would stay again
Stayed 1 night in Mar 2024

8/10 Good

Dequinda

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Every thing was good except the bathroom wasn’t clean
Stayed 1 night in Mar 2024

6/10 Okay

Jordan

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
If you don’t want to valet park, you can do self parking and walk through the casino to get to the hotel without walking outside. Just make sure to have ID ready because they will ask, and no outside drinks. The rooms are not as cleanly as I would have expected. The cleaning staff also came in when we did not put our sign up to have them come in and clean and were advised they won’t just come in until day 3, so that was a bit odd. The doorman was absolutely amazing and very kind. Be very careful not to even slightly touch any of the bar fridge items as you will be charged. If this happens just go down to the front desk, they were very helpful and kind even though they probably get this issue constantly. Overall I’m not sure if I would stay here again, but also I wouldn’t avoid staying here
Stayed 2 nights in Mar 2024

10/10 Excellent

Scot

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in was great
Stayed 1 night in Mar 2024

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazingly, polite rooms are very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Ben

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above and beyond the staff was so so friendly everywhere we went talk about hospitality
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Stayed 2 nights in Mar 2024

8/10 Good

Shimirma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable stay, wish there were more restaurants and activities near the MGM. Most things were about a 15-20 minute walk away
Stayed 3 nights in Mar 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the complimentry upgrade
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice and everything was very clean. Only drawback was price.
Stayed 1 night in Mar 2024

10/10 Excellent

Rochelle

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at MGM. Luxurious room. Love that the casino is smoke-free. Fantastic stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Mundar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
W
Stayed 1 night in Mar 2024

2/10 Terrible

Tierra

Traveled with partner
Nobody explained anything during check in. I was literally handed the keys & essentially told to go about my day. Waited on valet for several hours. There was a fight that broke out at the casino and I did not feel safe. Lights were broken in the hotel room. They did not allow late checkout and did not give me any notification saying that there was no late check out. A lot of the staff rude and lack communication between one another. Will be communicating with corporate as i have never been this disappointed spending this much money on a hotel for every single thing to go wrong.
Stayed 1 night in Mar 2024
Response from Guest Experience on Mar 14, 2024
Dear Tierra,Thank you for taking the time to share your feedback regarding your recent stay at MGM Grand Detroit. We sincerely apologize for the inconveniences you have experienced. All your concerns, from the lack of explanation during check-in to issues regarding valet service, will be forwarded to the respective departments for immediate action so such instances do not repeat in the future. Our guests' safety is our top priority and we deeply regret that the incident at the casino made you feel otherwise. We understand that the lighting issue in your room and the refusal of late check-out without proper notification added to your disappointment. Please be assured we will investigate this matter right away. We are also sorry to hear about your dissatisfaction with our staff's behavior and the lack of communication among them. Your feedback is valuable to us as it helps us improve our services. We appreciate your decision to communicate your concerns further with our corporate office, and we are truly sorry for the disappointment you have experienced. Thank you once again for your feedback, and we hope to have the opportunity to better your experience with us in the future.

10/10 Excellent

Rachell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 2 nights while passing through Detroit. The only negative I think was that when I booked the rooms it did not tell us that children under 14 were not allowed in the pools. That was a huge negative for our stay. The kids were very disappointed, we thought this would be a fun spot for the whole family at least they could swim and have fun too but it’s not kid friendly really. It’s a casino so it’s geared towards adults obviously but we’ve never been to one that didn’t allow kids in the pool. Aside from that the food was great and the entire place was beautiful and well maintained. The beds could have been softer they were firmer than I expected.
Stayed 2 nights in Mar 2024

10/10 Excellent

Halie

Stayed 1 night in Mar 2024

10/10 Excellent

Reatta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MGM is one of my favorite hotel/ casinos. It’s always an amazing and professional staff from the valet to the front desk and everywhere else In between. Truly love staying here.
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024

2/10 Terrible

Robert

Traveled with family
When my son arrived for his check in, they informed him that he could not stay because he was not 21 years old yet. It is not prominently displayed anywhere on their website that he had to be 21 to stay. He was stuck in Detroit with no place to stay, and no refund
Stayed 1 night in Feb 2024
Response from Guest Experience on Mar 8, 2024
Dear Robert,Thank you for taking the moment to share your feedback regarding your recent experience at MGM Grand Detroit. We sincerely regret the inconveniences your son encountered, as our main goal is to provide all our guests hassle-free assistance. We understand that it was distressing to discover that he could not lodge because of the age restrictions. We apologize for this miscommunication. Information regarding our policies is disclosed on our website, as well as all other third-party sites prior to booking.Once again, we deeply regret this incident and the inconveniences caused to your son. We hope to resolve this matter satisfactorily and have the opportunity to better serve you in the future.

10/10 Excellent

Daren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

James

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
AWEFUL staff, AWEFUL staff! Its a shame, Greektown casino and Motorcity casino hotels are wayyyy better! They dont argue with you they dont hassle you or give you high blood pressure when it comes to the $100 hold” they take at the point of checking in ! Scam ass hotel
Stayed 1 night in Feb 2024

8/10 Good

Jameelah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security
Stayed 2 nights in Feb 2024

6/10 Okay

Michelle

Liked: Staff & service
Hotel is beautiful, but strange rules/practices. The pool is only open until nine, but you have to be in it by six because the elevator shuts the floor off at six. Silliest thing I have ever heard. There are hot tubs as well - one for women in the womens locker room, and one for men in theirs.....so don't plan for a relaxing soak with your opp sex spouse. There is not a fridge in your room (except the mini bar fridge, which charges you to remove any of the weight-sensored items) - I understand that it is to force you to use their many restaurants and room service, but hope you don't have medication you need chilled, or want a cold bottle of water in the middle of the night. It is a nice place, and our view was amazing, but I probably will not return.
Stayed 2 nights in Feb 2024

8/10 Good

Jason

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no room sevrvice and only 1 late nt open togo area w a hugh line.
Stayed 1 night in Feb 2024

8/10 Good

A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The self parking lot was very dirty and had too much trash for an early afternoon visit
Stayed 1 night in Feb 2024

8/10 Good

Aaron

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was very nice , one of the best properties I’ve stayed in. Check in attendant was very rude - everyone else that we came in contact with was very friendly / helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Erika

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I didn’t like kids have to be 14 to swim in the pool. My son who is 7 was ready to go swimming that evening we arrived. Only to be told you have to be 14. Then I ran into another family with younger kids. They seen us with our swim stuff on a stopped be to say ……..isn’t it crazy we had no idea you can’t take your kids swimming.
Stayed 1 night in Feb 2024

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at MGM Grand and will do so again.
Stayed 1 night in Feb 2024

10/10 Excellent

Cynthia D

Liked: Cleanliness, staff & service, property conditions & facilities
It was an excellent experience. I love all the amenities, the huge shower, the comfort of the bed, the large size room and everything.
Stayed 1 night in Feb 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
MGM was close to everything in downtown Detroit
Stayed 1 night in Feb 2024

10/10 Excellent

jevonta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024

6/10 Okay

Captain

Traveled with partner
Liked: Cleanliness, staff & service
I don’t like it when they charged me for the refrigerator and how they charge the food with the hotel bill
Stayed 1 night in Feb 2024
Response from Guest Experience on Feb 15, 2024
Dear Captian,Thank you for taking the time to share your feedback regarding your stay at MGM Grand Detroit. Unfortunately, some amenities do carry an additional charge, and the meals you enjoyed at our restaurant are charged to your room to provide a seamless hotel experience. We appreciate your understanding on this matter.

10/10 Excellent

Stephanie

Traveled with partner
The room was very clean and comfortable. Bed and pillows were amazing!
Stayed 1 night in Feb 2024

8/10 Good

Ypene

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024

8/10 Good

JEFFREY d

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

LINSIE

Stayed 1 night in Feb 2024

8/10 Good

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the Casino. I did not like the limited dining options.
Stayed 2 nights in Feb 2024