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Reviews of Detroit Marriott Livonia

3.5 out of 5
Detroit Marriott Livonia
17100 Laurel Park Drive North, Livonia, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 382 out of 748 reviews" "
Rating 8 - Good. 231 out of 748 reviews" "
Rating 6 - Okay. 85 out of 748 reviews" "
Rating 4 - Poor. 25 out of 748 reviews" "
Rating 2 - Terrible. 25 out of 748 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Ryad

Traveled with family
Disliked: Cleanliness, staff & service, amenities
No shampoo they charge me twice for security deposit, in my checkout they charged me $98 because i booked this true 3rd party Expedia.
Stayed 1 night in Apr 2024

6/10 Okay

lauren

Traveled with family
Disliked: Staff & service, property conditions & facilities
The pool was so dirty, there was a film of algae on the bottom of it. Rooms are outdated. I reserved a room with 2 beds, I check in and get to our room with only one bed in it. I went to the desk to ask and they said they are sold out of 2 beds so she gave me a free breakfast buffet coupon which seems like everyone there had one so it really wasn’t compensated very well. All in all I would not suggest this hotel. 10 years ago it was great. Not worth the price of almost 300$ for 2 nights!
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 5, 2024
Hello Lauren,Thank you for your feedback. I certainly would have loved to rectify your situation beyond breakfast while we had you in house. Unfortunately on our busier nights we do sell out on popular room types and understand how that would inconvenience you. We hope you give us another chance to wow you in the future. Thank you for your continued loyalty to our brand.

10/10 Excellent

Clayton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good at this hotel
Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 2, 2024
Thank you for choosing the Detroit Marriott Livonia! We appreciate your business and look forward to servicing you again soon!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice quiet and next to the mall.
Stayed 3 nights in Feb 2024
Response from Monica on Mar 22, 2024
Ryan,Thank you for staying with us at the Livonia Marriott! We truly appreciate your business. If your travels ever bring you back to the area, I hope that you choose to stay with us again!Yours in hospitality!Monica McLendonGeneral Manager

10/10 Excellent

Lizzy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying there and it will most likely be the only hotel I stay at when I’m in Michigan for work.
Stayed 1 night in Mar 2024
Response from Monica on Mar 22, 2024
Lizzy,Thank you for staying with us at the Livonia Marriott! We truly appreciate your business. If your travels ever bring you back to the area, I hope that you choose to stay with us again!Yours in hospitality!Monica McLendonGeneral Manager

10/10 Excellent

Emad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room , yummy food
Stayed 3 nights in Mar 2024
Response from Monica on Mar 22, 2024
Emad,Thank you for staying with us at the Livonia Marriott! We truly appreciate your business. If your travels ever bring you back to the area, I hope that you choose to stay with us again!

10/10 Excellent

Randy

Stayed 1 night in Mar 2024
Response from Lisa, Sales on Mar 15, 2024
Thank you for the 5 star review!

10/10 Excellent

Danielle, Detroit

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to ensure our experience was top tier. They were extremely accommodating and very pleasant. I cannot thank them enough for such first class service. Thank you Detroit-Livonia Marriott!
Stayed 1 night in Feb 2024
Response from Lisa, Sales on Feb 26, 2024
This is great to hear! We are so happy you enjoyed your stay!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Monica on Feb 5, 2024
William,Thank you for choosing the Livonia Marriott for your stay. We truly appreciate your business and hope that you will choose to stay with us again if your travels bring you back to the area!Yours in hospitality,Monica McLendonGeneral Manager

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Room was noisy due to the ancient heating system. Rest was not possible.
Stayed 2 nights in Dec 2023
Response from Monica on Feb 5, 2024
Lisa,Thank you for choosing the Livonia Marriott for your hotel accommodations. We truly appreciate your business. I was disappointed to hear that you were not able to rest well with the noise from the heating system. If you would like to contact me directly at the hotel, I would be more than happy to speak with you about this matter. Again, thank you for staying here with us at the Livonia Marriott.Yours in hospitality!Monica McLendonGeneral Manager

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities
There was hole in the wall when we entered the room, and there wasn’t any hot water the next morning. I was told I would get a discount due to the water problem, but have yet to see any. The beds were comfortable, clean and quiet.
Stayed 2 nights in Jan 2024
Response from Monica on Feb 5, 2024
Robin,Thank you for staying here with us at the Livonia Marriott. We truly appreciate your business. I first want to extend my condolences and prayers to you for the loss of your loved one. I would be happy to discuss some sort of compensation with you. Please contact me directly at the hotel. I hope you will give us another opportunity to serve you if your travels bring you back to the area.Yours in hospitality,Monica McLendonGeneral Manager

10/10 Excellent

Shivdeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Monica on Feb 5, 2024
Shivdeep,Thank you for you for staying here with us at the Livonia Marriott! We truly appreciate your business. I hope that you will stay with us again if your travels bring you back to the area.Yours in hospitality!Monica McLendonGeneral Manager

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Response from Monica on Feb 5, 2024
Kristy,Thank you for staying with us at the Livonia Marriott! We truly appreciate your business. I hope you will consider staying with us again if your travels bring you to the area, as it would be our pleasure to serve you!Yours in hospitality!Monica McLendonGeneral Manager

2/10 Terrible

Salim

Stayed 1 night in Dec 2023
Response from Monica on Feb 5, 2024
Salim,Thank you for you for staying at the Livonia Marriott! We truly appreciate your business. I was disappointed to see that you scored us so low. If you would like to contact me to discuss any issues you may have had during your stay, I would be happy to speak to you about them. I hope that you will give us another opportunity to serve you if your travels bring you back to the area.Yours in hospitality!Monica McLendon

10/10 Excellent

Wojciech

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No negative comments
Stayed 1 night in Dec 2023
Response from Monica on Feb 5, 2024
Wojciech,Thank you for staying with us here at the Livonia Marriott! We truly appreciate your business. If your travels bring you back to the area, please consider us for your hotel accommodations. It would be our pleasure to serve you.Yours in hospitality!Monica McLendonGeneral Manager

2/10 Terrible

Rdena

Traveled with family
Disliked: Staff & service, room comfort
I wish that people in this hotel would have paid little attention to the only thing I requested when I reserved the room which was I like a room in higher level But what I got was second level had the worst view ,roof of another building which was terrible seen,I almost took a photo of this view meaning to replace in my comment but I decided not too
Stayed 1 night in Dec 2023
Response from Monica on Feb 5, 2024
Rdena,Thank you for staying with us at the Livonia Marriott. We truly appreciate your business. I apologize for the inconvenience and granting your high floor requests. I hope that you will give us another opportunity to serve you, if your travels bring you back to the area.Yours in hospitality!Monica McLendonGeneral manager

10/10 Excellent

Kathleen

Traveled with family
The staff was amazing! They made our Anniversary wonderful! We went to bed so happy!
Stayed 1 night in Dec 2023
Response from Monica on Jan 22, 2024
Kathleen,Thank you for staying with us at the Livonia Marriott. We truly appreciate your business. I am very happy that the staff was able to make your anniversary a memorable one. We strive on expediting quality service to all of our guests. I hope that you will choose to stay with us again for other special occasions. It would be our pleasure to serve you!Yours in hospitality,Monica McLendonGeneral Manager

2/10 Terrible

Jamila

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t like you
Stayed 2 nights in Nov 2023
Response from Monica on Jan 22, 2024
Jamila,Thank you for your staying with us at the Livonia Marriott. We appreciate your opinion. Please feel free to reach out to the hotel directly if you would like to elaborate on your experience.Yours in hospitality,Monica McLendonGeneral Manager

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like this property but just wish nightstand had outlets or usb plugs.
Stayed 1 night in Nov 2023
Response from Monica on Nov 27, 2023
Brian,Thank you for staying with us at the Livonia Marriott! We truly appreciate your business. If your travels should bring you back to the area, I hope you will choose to stay with us again.Yours in hospitality,Monica McLendon

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this property was outstanding. Every person we dealt with was extremely very nice to speak with. All the staff were pleasant with really notable personalities.
Stayed 2 nights in Nov 2023
Response from Lisa, Sales on Nov 6, 2023
We are so happy you enjoyed your stay and recognized how great the service is!

8/10 Good

Earnest

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The children were too loud, they at as if they were trying to knock their door down.
Stayed 2 nights in Oct 2023
Response from Lisa, Sales on Nov 6, 2023
Thank you for your feedback during your recent stay

6/10 Okay

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Lisa, Sales on Nov 2, 2023
Thank you staying at the Livonia Marriott, we value your feedback

10/10 Excellent

Thomas

Stayed 1 night in Oct 2023
Response from Monica on Nov 27, 2023
Thomas,Thank you for staying with us at the Livonia Marriott! We appreciate your business. If your travels should bring you back to the area, I hope you will choose to stay with us again.Yours in hospitality!Monica McLendon

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lisa, Sales on Nov 2, 2023
Thank you staying at the Livonia Marriott, we value your feedback

10/10 Excellent

Julia

Stayed 1 night in Oct 2023
Response from Monica on Nov 27, 2023
Julia,Thank you for staying with us at the Livonia Marriott! We truly appreciate your business. If your travels should bring you back to the area, I hope you will choose to stay with us again.Yours in hospitality,Monica McLendon

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Livonia Marriott
It’s in a great location. It’s price friendly but still nice. I’ve stayed here before, and as usual, everything was up to the standard I would expect.
Stayed 1 night in Oct 2023
Response from Lisa, Sales on Nov 2, 2023
We are happy you enjoyed your stay! Thank you for selecting our hotel when you are in the area!

10/10 Excellent

Davon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Oct 2023
Response from Lisa, Sales on Nov 2, 2023
We are so happy you enjoyed your stay!

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lisa, Sales on Nov 2, 2023
We are so happy you enjoyed your stay!

10/10 Excellent

kevin, southlyon

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was great
Stayed 1 night in Oct 2023
Response from Monica on Oct 16, 2023
Kevin,Thank you for staying here with us at the Livonia Marriott. We truly appreciate your business. I hope that you choose to stay here again if your travels should bring you back to the area!Yours in hospitaltiy!Monica McLendonGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lisa, Sales on Nov 2, 2023
We are so happy you enjoyed your stay!

2/10 Terrible

Faith

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The rooms are. Very outdated it was rusting in the bathrooms. The desk was all scratched scraped & scuffed up. The couch was filthy & worn down like a dog bed. I had to change rooms when I got there because the first room wasn’t fit for a dog. I tried contacting Expedia but they made it impossible to reach them it was easy to reach them to collect my money!!! Bad experience all around the map I want a REFUND!!!!
Stayed 1 night in Oct 2023
Response from Monica on Oct 16, 2023
Faith,Thank you for staying with us. I was disappointed to hear that you did not have a good experience. Unfortunately, I do appreciate your candid, open and honest feedback, however, I will not be able to refund your money. I apologize for the inconvenience. I ask that you would give us another opportunity to serve you if your travels bring you back to the area. Please feel free to contact directly if you would like to discuss further.Yours in hospitality!Monica McLendonGeneral Manager

8/10 Good

Nick

Stayed 3 nights in Sep 2023
Response from Monica on Sep 28, 2023
Nick,Thank you for choosing to stay with us here at the Livonia Marriott. We truly appreciate your business. I hope that you give us another opportunity to serve you if your travels bring you back to the area!Yours in hospitality!Monica McLendonGeneral Manager

6/10 Okay

Sebastian

Room was old, bathroom handles were falling off and restaurant waitress didn't bother coming over for 20 minutes.
Stayed 2 nights in Sep 2023
Response from Monica on Sep 25, 2023
Sebastian,Thank you for choosing to stay with us at the Livonia Marriott. We truly appreciate your business and your open, honest and candid feedback. I am in complete agreement with you, and that is why I am currently working with the regional leadership team and ownership group in efforts to secure a more modern and updated future renovation. I was also disappointed to hear that you had to wait for service in our restaurant. This is not typical, and I have shared your feedback with the food and beverage team, to ensure this was an isolated incident. I hope that you will give us another opportunity to serve you, if your travels should bring you back to the area.Yours in hospitality,Monica McLendonGeneral manager

10/10 Excellent

Cynthia

Stayed 2 nights in Sep 2023
Response from Lisa, Sales on Sep 14, 2023
We are happy your enjoyed your stay!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, very friendly staff, safe. Overall, very pleased.
Stayed 1 night in Sep 2023
Response from Lisa, Sales on Sep 14, 2023
We are happy you enjoyed your stay!

2/10 Terrible

Kristin

Stayed 2 nights in Mar 2023
Response from Monica on Aug 23, 2023
Kristin,Thank you for staying at the Livonia Marriott! We appreciate your business. I was disappointed to see that you rated your stay with us a two (2). We strive at providing the highest quality of service to our valuable guests, such as yourself. I hope that you will give us another opportunity to serve you if your travels bring you back to the area. It would be our pleasure to serve you.Yours in hospitality!Monica McLendonGeneral Manager

6/10 Okay

Jill

Liked: Cleanliness, property conditions & facilities, room comfort
When my husband went down to get a luggage cart, so he asked the front desk. The woman at the desk wasn’t friendly or remotely helpful. Also, how can you not offer decaf coffee downstairs?
Stayed 1 night in Aug 2023
Response from Monica on Aug 21, 2023
Jill,Thank you for choosing to stay with us at the Livonia Marriott! We truly appreciate your business. I was disappointed to hear that you did not have a good staff interaction experience. This is not typical of how we do business, and I assure you that this was an isolated incident. As for the decaffeinated coffee, we do offer it, it a guest ask for decaffeinated coffee. We do not put out complimentary pots of decaffeinated coffee, as caffeinated coffee tends to be the more popular choice. But we are more than happy to accommodate any decaffeinated coffee needs. I hope that you will give us another opportunity to serve you if your travels bring you back to the area again.Yours in hospitality!Monica McLendonGeneral manager

10/10 Excellent

Peggy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Monica on Aug 17, 2023
Peggy,Thank you for staying here at the Livonia Marriott! We truly appreciate your business. I hope you choose to visit us again, if you travels bring you back to the area.Yours in hospitality!Monica McLendonGeneral Manager

10/10 Excellent

Vonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Monica on Aug 17, 2023
Vonda,Thank you for staying here at the Livonia Marriott! We truly appreciate your business. I hope you to choose to stay with us again, when your travels bring you back to the area.Yours in hospitality!Monica McLendonGeneral Manager

6/10 Okay

Lisa

Traveled with family
Disliked: Staff & service, property conditions & facilities
Not what I expect from a Marriott
Hotels.com positioned the hotel as able to accommodate 5 so we reserved a room only to find that they only have rooms for 4. Based on when we arrived, we had to pay for a second room in order to be able to stay. Our room was just ok - bathroom counter was coming off the wall, shower sprayed all over the floor, curtains dragged on the window sill and housekeeping never came to one of our rooms during the entire three night stay. Not what I would expect from a Marriott.
Stayed 2 nights in Aug 2023
Response from Monica on Aug 17, 2023
Lisa,Thank you for staying here at the Livonia Marriott! We truly appreciate your business. I was disappointed to hear about the issues you had during your stay. I am sorry we neglected to service your room, and I will share this information with the housekeeping leadership team, to ensure we have processes in place to avoid these types of issues from occurring in the future. I hope you to choose to give us another opportunity and stay with us again, when your travels bring you back to the area.Yours in hospitality!Monica McLendonGeneral Manager

10/10 Excellent

Kizzy

Stayed 1 night in Jul 2023
Response from Monica on Aug 17, 2023
Kizzy,Thank you for staying here at the Livonia Marriott! We truly appreciate your business. I hope you to choose to stay with us again, when your travels bring you back to the area.Yours in hospitality!Monica McLendonGeneral Manager

8/10 Good

Regina Nagy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and accommodating staff
Stayed 2 nights in Jul 2023
Response from Monica on Jul 23, 2023
Regina,Thank you for staying at the Livonia Marriott! We truly appreciate your business. I hope you choose to stay with us again if your travels bring you back to the area.Yours in hospitality,Monica McLendonGeneral Manager

8/10 Good

Stacey Ramon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Staff made this property special... From the Front Desk Staff to the Maid Service to the Maintenance Crew. You could tell they cared... Everyone made us feel like we were important to thrm and they were there to help us during our stay. It an old property but very clean. And the Mini Store (24 hour), Bar and Restaurant (being open) was refreshing. Solid A!
Stayed 5 nights in Jul 2023
Response from Monica on Jul 13, 2023
Mrs. Ramon,Thank you for choosing the Livonia Marriott for your hotel accommodations. We truly appreciate your open, honest feedback and business. I will share your this with the entire hotel team in an effort to celebrate and thank them for taking such great care of our guests, such as yourself! I hope that if your travels bring you back to the area you will give us a second opportunity to serve you. It will be our pleasure!Yours in hospitality,Monica McLendonGeneral Manager

6/10 Okay

nihena

Stayed 1 night in Jun 2023
Response from Monica on Jul 23, 2023
Nihena,Thank you for staying at the Livonia Marriott! We truly appreciate your business. I would like to hear more about your stay with us, as you rated us a three (3). Please feel free to contact the hotel directly if you would like to discuss any issues you may have had and how we can better serve you the next time. I hope you will give us another opportunity to serve you if your travels bring you back to the area.Yours in hospitality,Monica McLendonGeneral Manager

6/10 Okay

Dwight

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room but poor smell
Stayed 1 night in Jun 2023
Response from Monica on Jun 16, 2023
Dwight,Thank you for choosing to stay here at the Livonia Marriott. We truly appreciate your business. I was disappointed to hear that you experienced a poor smell in the room. I only wish you would have alerted us so we could have recleaned the room, or even got you changed to another room if necessary. I hope that you will give us another opportunity to serve you if your travels should bring you back to the area. Again, thank you for staying here with us at the Livonia Marriott!Regards,Monica McLendonGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will come back!
Great hotel. Comfortable, clean, nice environment. Restaurant onsite
Stayed 2 nights in Jun 2023
Response from Lisa, Director of Sales on Jun 5, 2023
Wonderful! We look forward to you staying here again! Thank you for the great review!

10/10 Excellent

Jennifer

Stayed 2 nights in May 2023
Response from Lisa, Director of Sales on Jun 12, 2023
We are happy you enjoyed your recent stay!

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the place was very clean. They also had plenty of good shampoo and soap
Stayed 1 night in May 2023
Response from MSmit815 on May 17, 2023
Thank you so much for your review. We are glad you enjoyed our friendly staff and clean room. We look forward to seeing you again soon! Take care and stay safe!

2/10 Terrible

Michael

Stayed 1 night in Apr 2023
Response from Monica on Jun 2, 2023
Michael,Thank you for staying with us here at the Livonia Marriott. We truly appreciate your business. I am disappointed of the rating you have given us. Please feel free to contact me directly at the hotel as I would love to discuss your reason for rating. I hope you will give us another opportunity to serve you if your travels bring you back to the area.Yours in hospitality!Monica McLendonGeneral Manager

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Monica on May 3, 2023
Kenneth,Thank you for choosing the Livonia Marriott! We truly appreciate your business and loyalty. If your travels ever bring you back to the Livonia area, I hope you will choose to stay with us again!Regards,Monica McLendonGeneral Manager