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Rating 10 - Excellent. 1816 out of 3155 reviews" "
Thank you for taking the time to leave such a kind review. We're so happy you enjoyed your stay!
6/10 Okay
Whitney
Traveled with group
Apr 23, 2024
Liked: Cleanliness
Disliked: Amenities
The rooms were spacious and quiet. We had a view of the bridge to Canada, and the hotel is right off the highway. Food options are not great and casino is subpar. We went for a show at Sound Bar which is in the hotel complex. But not a great venue and the egomaniac security was tiresome.
Whitney
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 23, 2024
Thank you for taking the time to share feedback.
10/10 Excellent
Robert
Traveled with family
Apr 22, 2024
Your staff were extremely helpful and courteous, including the maids.
Robert
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 22, 2024
Thank you for taking the time to share your feedback. We're glad you enjoyed your stay!
I stayed at Motor City because I was going to a concert at Little Ceasars Arena and I loved that they had a shuttle going from the hotel to the arena. My room was clean and comfy. The lighting in the bathroom could have been better.
Adrienne
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 23, 2024
Thank you for taking the time to review your stay. We're glad you had a positive experience!
6/10 Okay
Tiffany, Oak park
Traveled with family
Apr 22, 2024
Disliked: Cleanliness, amenities
We stayed for two nights. The bathroom was kind of dirty. The floor in the bathroom had hair, rhinestones from a finger nail and the bedroom area was not vacuumed Their were bitten off finget nails next to the bed.
Tiffany
Stayed 2 nights in Apr 2024
Response from MCCH Management on Apr 23, 2024
Thank you for taking the time to leave feedback. We will be addressing your concerns.
10/10 Excellent
Byron
Traveled with group, Traveled with partner, Traveled with family
Good: Clean rooms and everywhere, Good room design & quality, Free buses to downtown
Not so good: Expensive, downtown is not so close as we expected and the way to downtown not very pleasant to walk
I really enjoyed my stay at your property. Hotel valet staff did awesome! 2 things I noted were the shower was designed so you have to be inside the shower to turn it on when the water is cold and the other was the front desk staff who checked me in was pretty curt and borderline rude. (Black long silver haired woman) while the employee checking in the folks next to her was cheerful and informative. Just little things and I will stay again while in Detroit. Thank you!
Pat
Stayed 2 nights in Apr 2024
Response from MCCH Management on Apr 15, 2024
Thank you for taking the time to provide thorough feedback. We will be addressing your concerns.
Thank you for taking the time to rate your stay. We're glad you had a positive experience!
6/10 Okay
Michael
Traveled with partner
Apr 14, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
The staff all were unhappy to be at work. Or they all just dont like people. Either way, I wont be back.
First time wasnt good so I gave a 2nd chance and I was more disappointed than the first time. MGM is stellar in comparison
Michael
Stayed 2 nights in Apr 2024
Response from MCCH Management on Apr 14, 2024
Thank you for taking the time to share about your experience. We will be addressing your concerns.
10/10 Excellent
sarah
Traveled with partner
Apr 14, 2024
Liked: Cleanliness, staff & service, amenities
Rooms could be a little cleaner. Parking was easy.
sarah
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 14, 2024
Thank you for taking the time to share your feedback. We're glad you had an overall positive experience, and we will be addressing your concerns.
The rooms were overpriced and dirty from years of abuse with no signs of any type of reconditioning. Wanted to leave upon entering the room but was too exhausted from the day. Avoided touching anything, slept in clothes and got up and left early. Would not stay there again.
Andrew
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 11, 2024
Thank you for taking the time to share your feedback. We will be addressing your concerns.
We enjoy staying here every time. The staff is always great. Anthony is great at the desk. Surprisingly this team the suite was not clean which in our experiences here is rare. There was garbage in the bathroom, and the floor was not clean at all. Maid staff did not come to clean the room or give us towels as requested. This is a rarity for this hotel but unfortunately accurate for this stay
Thomas
Stayed 2 nights in Apr 2024
Response from MCCH Management on Apr 11, 2024
Thanks for leaving a review. We’re going to look into the issues you’ve listed and hope to welcome you back.