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Reviews of MotorCity Casino Hotel

4.5 out of 5
MotorCity Casino Hotel
2901 Grand River Ave, Detroit, MI

Reviews

8.4

Very Good

Rating 10 - Excellent. 1814 out of 3159 reviews" "
Rating 8 - Good. 660 out of 3159 reviews" "
Rating 6 - Okay. 329 out of 3159 reviews" "
Rating 4 - Poor. 164 out of 3159 reviews" "
Rating 2 - Terrible. 192 out of 3159 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aimee

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service
Stayed 1 night in Apr 2024
Response from MCCH - Management on Apr 19, 2024
Thanks for your feedback.

6/10 Okay

Susan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were not comfortable.our room 2 years ago were much better. Staff was nice.no free play offered or a card to play in the casino
Stayed 2 nights in Apr 2024
Response from MCCH Management on Apr 19, 2024
Thanks for your feedback. We will address your concerns.

10/10 Excellent

Yarek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel! The staff were wonderful and shuttle bus service was convenient for our concert at Little Caesar’s Palace. Would recommend.
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 19, 2024
Thank you for reviewing your stay. We're glad to hear you had a positive experience!

8/10 Good

Johnnette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 19, 2024
Thank you for sharing your feedback with us!

8/10 Good

Nykia

Liked: Cleanliness, staff & service, property conditions & facilities
I only wish there were more vegan food options at the restaurants, other than that I enjoyed my stay.
Stayed 2 nights in Apr 2024
Response from MCCH Management on Apr 19, 2024
Thank you for sharing your feedback with us!

10/10 Excellent

Danielle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing!
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 18, 2024
Glad you enjoyed your stay!

10/10 Excellent

Novie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 19, 2024
Thank you for reviewing your stay. We're glad to hear you had a positive experience!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay to see game at LCA
Stayed 1 night in Apr 2024
Response from MCCH - Management on Apr 17, 2024
Thanks for your feedback.

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 17, 2024
Thank you for taking the time to leave feedback. We're happy to hear you enjoyed your stay!

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 17, 2024
Thank you for reviewing your stay. We're glad to hear you had a positive experience!

10/10 Excellent

Leonard, Cass City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thankful for the shuttle service to Little Caesars Arena!
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 17, 2024
Thank you for taking the time to review your stay. We're glad you had a positive experience!

8/10 Good

IOURI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: Clean rooms and everywhere, Good room design & quality, Free buses to downtown Not so good: Expensive, downtown is not so close as we expected and the way to downtown not very pleasant to walk
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 17, 2024
Thank you for sharing your feedback with us!

6/10 Okay

James

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The view is nice. The casino is large. The staff in my opinion could have been more helpful but overall not bad.
Stayed 2 nights in Apr 2024
Response from MCCH Management on Apr 17, 2024
Thank you for reviewing your stay. We will address your concerns.

10/10 Excellent

Leanne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the location, the shuttle to and from the hockey game the casino and the snack bar opened for our convience
Stayed 1 night in Apr 2024
Response from MCCH - Management on Apr 16, 2024
Thanks for your feedback.

8/10 Good

Kimberly

I ordered room service - a 7/11 sandwich. It came quickly but was cold, soggy and fell apart when I tried to eat it. Expensive pile of mush.
Stayed 1 night in Apr 2024
Response from MCCH - Management on Apr 16, 2024
Thanks for your feedback, we'll address your concerns with our staff.

10/10 Excellent

Nels

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and transportation to concert.
Stayed 1 night in Apr 2024
Response from MCCH - Management on Apr 16, 2024
Thanks for your feedback.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 17, 2024
Thank you for taking the time to rate your experience.

10/10 Excellent

PETER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and helpful- very close to Little Caesars Arena
Stayed 1 night in Apr 2024
Response from MCCH - Management on Apr 16, 2024
Thanks for your feedback.

10/10 Excellent

Debra

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, the shuttle service is free and so is valet parking. Rooms were beautiful and large
Stayed 2 nights in Apr 2024
Response from MCCH - Management on Apr 16, 2024
Thanks for your feedback.

6/10 Okay

Monica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Rooms are outdated and could use a good cleaning. Amenities in bathroom did not accommodate for our 3 guests.
Stayed 1 night in Apr 2024
Response from MCCH - Management on Apr 16, 2024
Thanks for your feedback.

8/10 Good

Pat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at your property. Hotel valet staff did awesome! 2 things I noted were the shower was designed so you have to be inside the shower to turn it on when the water is cold and the other was the front desk staff who checked me in was pretty curt and borderline rude. (Black long silver haired woman) while the employee checking in the folks next to her was cheerful and informative. Just little things and I will stay again while in Detroit. Thank you!
Stayed 2 nights in Apr 2024
Response from MCCH Management on Apr 15, 2024
Thank you for taking the time to provide thorough feedback. We will be addressing your concerns.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Love the shuttle service to eventsa
Stayed 3 nights in Apr 2024
Response from MCCH Management on Apr 15, 2024
Thank you for taking the time to share your feedback. We're glad we could help you get to your event!

10/10 Excellent

Alexandru

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 16, 2024
When you’re very happy, we’re very happy!

8/10 Good

JOSEPH R, Hinesville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the overall atlmosphere. Casinos are really cool. Good location for Detroit and getting around the city.
Stayed 2 nights in Apr 2024
Response from MCCH Management on Apr 15, 2024
Thank you for taking the time to provide feedback. We're glad you had a positive experience!

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 16, 2024
Thanks for taking the time to review!

6/10 Okay

Patricia

Traveled with partner
Liked: Amenities
The room was excellent but the service, not so much. Very limited eating establishments. Most hotel eateries, restaurants, cafes, were closed.
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 17, 2024
Thank you for reviewing your experience. We will address your concerns.

10/10 Excellent

Gentian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 15, 2024
Thank you for taking the time to rate your stay. We're glad you had a positive experience!

6/10 Okay

Michael

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The staff all were unhappy to be at work. Or they all just dont like people. Either way, I wont be back. First time wasnt good so I gave a 2nd chance and I was more disappointed than the first time. MGM is stellar in comparison
Stayed 2 nights in Apr 2024
Response from MCCH Management on Apr 14, 2024
Thank you for taking the time to share about your experience. We will be addressing your concerns.

10/10 Excellent

sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Rooms could be a little cleaner. Parking was easy.
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 14, 2024
Thank you for taking the time to share your feedback. We're glad you had an overall positive experience, and we will be addressing your concerns.

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 15, 2024
Thank you for taking the time to rate your experience. We're glad you enjoyed your stay with us!

10/10 Excellent

Brennden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 15, 2024
Thank you for taking the time to rate your stay. We're glad you had a positive experience!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the view
Stayed 2 nights in Apr 2024
Response from MCCH Management on Apr 13, 2024
Thank you for taking the time to share about your experience. We're happy to hear you enjoyed your stay!

10/10 Excellent

Bill

Traveled with partner
Very courageous stsff
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 12, 2024
Thank you for taking the time to review your stay. We're glad you had a positive experience!

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the greatest but the actual property is amazing
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 12, 2024
Thank you for taking the time to review your stay. We're glad you had a positive experience!

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities
The rooms were overpriced and dirty from years of abuse with no signs of any type of reconditioning. Wanted to leave upon entering the room but was too exhausted from the day. Avoided touching anything, slept in clothes and got up and left early. Would not stay there again.
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 11, 2024
Thank you for taking the time to share your feedback. We will be addressing your concerns.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying here every time. The staff is always great. Anthony is great at the desk. Surprisingly this team the suite was not clean which in our experiences here is rare. There was garbage in the bathroom, and the floor was not clean at all. Maid staff did not come to clean the room or give us towels as requested. This is a rarity for this hotel but unfortunately accurate for this stay
Stayed 2 nights in Apr 2024
Response from MCCH Management on Apr 11, 2024
Thanks for leaving a review. We’re going to look into the issues you’ve listed and hope to welcome you back.

10/10 Excellent

Tami Dawnell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy. Room is big, comfortable and everything is very clean.
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 11, 2024
Glad you enjoyed your stay!

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service
This time it was good but the last time we stayed the workers were on strike and we weren’t informed so we had planned to use the shuttle for the lions game and eat in the restaurant when we got back. They never apologized or gave us any compensation for the amenities that were missing. We were very disappointed and had to use an Uber for on the way there and then had to walk all the way back after the game cause we couldn’t get an Uber. We also didn’t get to eat because we didn’t know the restaurant and room service were closed until after we got back to the hotel.
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 10, 2024
Sorry we didn’t make the grade on your previous hotel stay! We're glad you came back to give us another chance to get it right.

2/10 Terrible

Manesa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 9, 2024
Looks like we missed the mark this time. We’ll get it right next time!

10/10 Excellent

gina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 8, 2024
When you’re very happy, we’re very happy!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 8, 2024
When you’re very happy, we’re very happy!

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean. Staff very polite and helpful.
Stayed 2 nights in Apr 2024
Response from MCCH Management on Apr 7, 2024
Thank you for taking the time to rate your stay. We're glad you had a positive experience!

8/10 Good

Amy

Traveled with group
Liked: Cleanliness, staff & service, amenities
Room needs a microwave
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 6, 2024
Thanks for taking the time to review!

8/10 Good

Brandon

Traveled with partner
Liked: Amenities, property conditions & facilities
N/a
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 7, 2024
Thank you for taking the time to rate your stay. We're glad you had a positive experience!

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and peaceful!
Stayed 1 night in Apr 2024
Response from MCCH Management on Apr 6, 2024
Thank you for taking the time to rate your experience.

6/10 Okay

Barclay

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Room cleaning was a hassle and left door unlocked when they did clean it
Stayed 1 night in Mar 2024
Response from MCCH Management on Apr 6, 2024
Thank you for providing feedback. We will be addressing your concerns.

10/10 Excellent

Yolanda, Flint

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at this property. The staff is always nice and our room is always clean.
Stayed 1 night in Mar 2024
Response from MCCH Management on Mar 31, 2024
Thank you for taking the time to share about your experience. We look forward to welcoming you again soon!

8/10 Good

heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a few food options. Free parking and a shuttle to the arena nearby.
Stayed 1 night in Mar 2024
Response from MCCH Management on Mar 31, 2024
Thank you for taking the time to share about your experience.

6/10 Okay

Lakishia

Traveled with partner
The chairs in the room and carpet were dirty. The room didn’t have a microwave. Bed felt as if the mattress needed to be replaced.
Stayed 1 night in Mar 2024
Response from MCCH Management on Mar 31, 2024
Thank you for taking the time to share feedback about your stay.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was too crowded
Stayed 2 nights in Feb 2024
Response from MCCH Management on Mar 30, 2024
Thank you for taking the time to share about your experience.