Great location and hotel except for one clerk
Posted Apr 5, 2017
We had 2 reservations for 2 days due to travel changes we made. The first day check in was flawless. I paid with my credit card with no questions or problems. We stayed and enjoyed everything the hotel had to offer which was incredible dining, room, bed, giant tub and especially the casino. That next morning we had to check out in order to get our other reservation for the next night. We checked out fine and when we checked back in at that same time, the female employee at the counter was refusing to let me pay for our room (with the same credit card I had just used the day before with no problems) because my ID had my maiden name and my credit card had my new married name. I offered my husbands ID and my ID and explained I just used the same credit card and I hadn't had the chance to update my I'd since we were married and the reply was "okay, they shouldn't have done that yesterday .. I won't do it, can you pay another way. I asked if there was someone else who I could talk to and possibly get the okay to use that card since I had just stayed at the hotel with the same card and she stomped off and went and got approval to use the same card I had just used. Once we had approval to pay she still was rude. We left for lunch and when we came back we luckily had another employee who helped us & even upgraded our room for us without knowing all the problems the previous employee caused. Overall I'd stay again without hesitation, but with hopes that employee learns respect 4 ppl.
Comment from Hotel Management
Apr 8, 2017 by MCCH Management, Hotel Management
We take great pride in our customer service and friendliness, so we’re especially disappointed to read about your experience. Thanks for the feedback, and we hope you’ll come back to see it put to good use!