Lobby

Reviews of Red Roof Inn Detroit - Farmington Hills

2 out of 5
Red Roof Inn Detroit - Farmington Hills
24300 Sinacola Ct NE, Farmington Hills, MI

Reviews

6.2
Rating 10 - Excellent. 187 out of 1000 reviews" "
Rating 8 - Good. 259 out of 1000 reviews" "
Rating 6 - Okay. 171 out of 1000 reviews" "
Rating 4 - Poor. 145 out of 1000 reviews" "
Rating 2 - Terrible. 238 out of 1000 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Shiara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and were willing to help
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on Mar 27, 2024
Dear Shiara, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Farmington Hills. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our professional staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Okay

Vanessa

Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Apr 15, 2024
Hello Vanessa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Farmington Hills and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

gayathri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Xao RediResponse Specialist on Mar 19, 2024
Thank you for sharing your 5/5 rating with us, Gayathri. Our staff at the Red Roof Inn Detroit - Farmington Hills was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Shiara

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from OnielRediresponse Specialist on Mar 7, 2024
Hi Shiara,Thank you for taking the time to write a review of your stay at the Red Roof Inn Detroit - Farmington Hills. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

6/10 Okay

Brenda

Traveled with partner
I love your people at your front desk they were so nice I had an issue she made sure I was all good so I do appreciate that very nice lady.
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Feb 20, 2024
Dear Brenda,Thank you for your review following your stay at Red Roof Inn Detroit - Farmington Hills. I am thrilled that our nice hotel staff made sure you had a good experience with us. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Red Roof Management

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable.
Stayed 2 nights in Feb 2024
Response from Samantha Rediresponse Specialist on Feb 14, 2024
Dear Melissa,Thank you for taking the time to write a review of your stay at the Red Roof Inn Detroit - Farmington Hills. I am happy you were pleased with our clean, quiet and comfortable hotel. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

8/10 Good

Shiara

Liked: Cleanliness, staff & service, property conditions & facilities
Whenever I stay it is enjoyable.
Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on Feb 8, 2024
Dear Shiara,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - FARMINGTON HILLS. I'm so glad we earned your 4/5 score. At Red Roof we are thrilled to read that whenever you stay with us it is enjoyable. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okay

Laura

Liked: Cleanliness, staff & service
To many people hanging out and loud talking right outside the door. Upon arrival a police car was there.
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 4, 2024
Dear Laura, We are sorry to hear your recent experience at the Red Roof Inn Detroit - Farmington Hills did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situation throughout your stay. I will certainly bring this to the management’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Red Roof Management

6/10 Okay

Shivani

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for 5 nights and during this one they never send room service to clean the room.
Stayed 5 nights in Jan 2024
Response from Sharma RediResponse Specialist on Jan 28, 2024
Thank you for taking a moment to leave a review, Shivani. The staff and I at the RED ROOF INN DETROIT - FARMINGTON HILLS appreciate your 3/5 score . However, you indicated that the lack of housekeeping service hindered your experience. Our team is committed to satisfying our guest, so I am sorry to hear this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely, Red Roof Management

10/10 Excellent

Demetris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on Jan 18, 2024
Hello Demetris, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - FARMINGTON HILLS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Alfred

Liked: Staff & service, property conditions & facilities
Very helpful and kind and professional.
Stayed 1 night in Dec 2023
Response from LaTunde Murrant. Rediresponse Specialist on Jan 9, 2024
Dear Alfred,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - FARMINGTON HILLS. It's great to see you enjoyed your stay, resulting in a 10/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the very helpful, kind and professional experience you had. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Loreale

Traveled with family
Disliked: Property conditions & facilities, room comfort
Room was not guest ready
The room was not ready for a guest. There were no towels, toilet paper, or soap in the room. The beds only had sheets and no blankets/comforters. The pillows were not on the bed and none of them were in pillow cases. There were pillow cases on the desk but some were stained. The pillows were lumpy and needed to be thrown out. I’ve stayed at this location in the past and previous experiences were good but not this one. We just needed a room to sleep for a few hours.
Stayed 1 night in Dec 2023
Response from Oshane RediResponse Specialist on Dec 25, 2023
Dear Loreale, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - FARMINGTON HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room that you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Red Roof Management

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location was great for my needs. The price was competitive and the room was very clean and adequate. However, the T. V. did not work. Apparently the prior guest used a firestick or some other connection and did not return the settings for the T. V.
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on Dec 22, 2023
Dear Richard,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - FARMINGTON HILLS. It’s great to hear that you found our property to be conveniently located in addition to being cost efficient and clean. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issues with the TV.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

4/10 Poor

Geoffrey

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It smelled like it had smoker's in it
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Dec 19, 2023
Thanks for sharing your feedback with us, Geoffrey. The team at our Red Roof Inn Detroit - Farmington Hills was saddened to see that we failed to provide you with a satisfactory stay. You stated that the unfavorable odor hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

10/10 Excellent

Kimrenay

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and front desk are very helpful. And so nice. Make you feel like they care. A great experience
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on Dec 6, 2023
Dear Kimrenay,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - FARMINGTON HILLS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice, helpful staff here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management

10/10 Excellent

Cori

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Oshane RediResponse Specialist on Dec 6, 2023
Dear Cori, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN DETROIT - FARMINGTON HILLS. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

8/10 Good

Brian, Davisburg

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone weals very friendly. Room was clean
Stayed 2 nights in Nov 2023
Response from Oshane RediResponse Specialist on Nov 30, 2023
Dear Brian, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN DETROIT - FARMINGTON HILLS regarding the friendly staff and clean room. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

4/10 Poor

Crescencio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Nov 3, 2023
Hello Crescencio,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

Brian

Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on Oct 30, 2023
Hello Brian,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - FARMINGTON HILLS and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Good

Jaz, Detroit

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Clean and pretty room, but bath tub wasn’t clean enough
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 25, 2023
Dear Jaz,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn. We're happy to see that the cleanliness and décor of your room positively impacted your stay. However, you indicated that the cleanliness of the bath did not meet your expectations. I appreciate you bringing this to our attention. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels here at Red Roof, to provide a more comfortable say.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 25, 2023
Hello Christina,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
GROSS!
It was a disaster! The toilet was dirty, the bathtub was dirty, the room stinks, the AC/Heater buttons doesn’t work. I checked in around 830pm checked out before midnight because I got so itchy after laying down on the bed for freaking few hours. They can’t even give me a full refund like it was my fault that their rooms are disgusting!
Stayed 2 nights in Oct 2023
Response from Sharma RediResponse Specialist on Oct 16, 2023
Dear JohnThank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - FARMINGTON HILLS. I am sorry that your experience did not meet your expectations due to the cleanliness of the toilet and bathtub not being up to your standards, foul odor, the broken A/C buttons you mentioned, and the other highlighted issues. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

8/10 Good

Blayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
There was one big pot hole going towards the back of the property but it was a decent stay
Stayed 1 night in Sep 2023
Response from Devorine Red Roof Management on Oct 10, 2023
Hi Blayne,I appreciate your comments regarding your recent stay at the Red Roof Inn Detroit - Farmington Hills. I am thrilled to hear your stay was decent. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 5, 2023
Hello Lisa, Thank you for your feedback following your experience with us at the RED ROOF INN DETROIT - FARMINGTON HILLS. In response to any hindrances highlighted we sincerely apologize for the less than ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 Poor

G A

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Haste makes waste!
The room is dim. To get to it, i had to walk through spilled trash. Electrical outlets were loose and the room had to be rigged with an alternate method to charge phones. There was silver bus coming out of the sink. When reported it was suggested i just put something over the drain !@!There were guests hanging out on the upper walkway with loud talking and music. I checked out the very evening. Front desk staff is to be commended. They were pleasant and really tried to give the facility a positive vibe. I tried this facility as a last minute arrangement. My luggage was in the room for just hours when i informed staff of issues. I was informed I'd still have to pay for that day! Trust this: I will not be staying at Red Roof facilities in the future...
Stayed 6 nights in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Oct 5, 2023
Hello GA,We at the RED ROOF INN DETROIT - FARMINGTON HILLS are very sorry to learn that you were not able to fully enjoy your stay due to the uncleanliness, loose electrical outlets and the noise disturbance from other guest. It was good to hear though our front desk staff were pleasant and tried to provide a positive vibe. Your feedback is taken very seriously, and rest assured that we will take the appropriate measures to address the problems and prevent any future occurrence. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Y

Stayed 13 nights in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Oct 5, 2023
Hello Y, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - FARMINGTON HILLS. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Niyesha

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Oct 1, 2023
Hello Niyesha, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - FARMINGTON HILLS. It’s great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Frannka, Any city

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Kerry-Lee RediResponse Specialist on Sep 25, 2023
Dear Frannka, Thank you for your feedback following your experience with us at the RED ROOF INN DETROIT - FARMINGTON HILLS. In response to any hindrances faced we sincerely apologize for the less than ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Adnan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nishaye RedRoof Management RediResponse Specialist on Sep 19, 2023
Dear Adnan, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Detroit - Farmington Hills. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Deog

Disliked: Cleanliness, staff & service, property conditions & facilities
No goog
Stayed 1 night in Sep 2023
Response from Nishaye RedRoof Management RediResponse Specialist on Sep 19, 2023
Dear Deog, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Detroit - Farmington Hills. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

JADA, SOUTHFIELD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Sep 2023
Response from Carla Red Roof Management on Sep 17, 2023
Hello Jada, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Farmington Hills and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on Aug 30, 2023
Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Farmington Hills and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on Aug 29, 2023
Hello Norman, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - FARMINGTON HILLS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

8/10 Good

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on Aug 29, 2023
Hello Hunter, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - FARMINGTON HILLS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Sharma RediResponse Specialist on Aug 22, 2023
Hello Madeleine,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - FARMINGTON HILLS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

6/10 Okay

Jazmine

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Oniel Rediresponse Specialist on Aug 21, 2023
Hi Jazmine,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn Detroit - Farmington Hills. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
good value
Stayed 1 night in Aug 2023
Response from Oniel Rediresponse Specialist on Sep 7, 2023
Hello Terry,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Farmington Hills. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know you were pleased with our prices. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

8/10 Good

Kathleen

Business traveler, Traveled with partner
Liked: Amenities
Property was suitable for my needs as a traveler on business.
Stayed 3 nights in Aug 2023
Response from Toni-Ann RediResponse Specialist on Aug 15, 2023
Dear Kathleen,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ERIE - I-90. We're happy to see that our hotel was convenient to your needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ruth-Ann

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Toni-Ann RediResponse Specialist on Aug 14, 2023
Hello Ruth-Ann, I am pleased to have had you as our guest. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Carla Red Roof Management on Aug 12, 2023
Hello Michele, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Farmington Hills and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Michele

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff!! Very welcoming. Sophia at the desk is a beautiful woman insude and out!
Stayed 1 night in Aug 2023
Response from Management on Aug 8, 2023
Thank you for your kind words, I will make sure to share your feedback with the staff, especially with Sophia.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on Aug 8, 2023
Thank you Robert for your feedback.

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on Aug 8, 2023
Thank you Micah for your review.

4/10 Poor

john

Liked: Cleanliness
Disliked: Property conditions & facilities
Told I didn't have a reservation and all the rooms were taken. After proving I had paid for the room he "found" the reservation. Also light was out on wash area and ice machine was out of ice or not worling.
Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on Aug 6, 2023
Dear John,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - FARMINGTON HILLS. We are grateful to know that you found our front desk staff to be helpful. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the issue you had with light in the wash area and ice machine. We will take your comments into consideration to make changes to improve our customer experience. We take all customer feedback seriously and are deeply disappointed to hear that you had a negative experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will visit any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Kerry-Lee RediResponse Specialist on Aug 2, 2023
Dear Madeleine, We at the RED ROOF INN DETROIT - FARMINGTON HILLS are thrilled to have earned your scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Tiara

Stayed 1 night in Jul 2023
Response from Kerry-Lee RediResponse Specialist on Aug 1, 2023
Dear Tiara, We at the RED ROOF INN DETROIT - FARMINGTON HILLS are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

6/10 Okay

Anna

Stayed 2 nights in Jul 2023
Response from Management on Aug 23, 2023
anna, thank you for your review.

8/10 Good

Abbi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Linton Rediresponse Specialist on Jul 30, 2023
Dear Abbi,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Farmington Hills and I are happy to see your 4/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

8/10 Good

Miroslav

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Devorine RediResponse Specialist on Jul 5, 2023
Thank you for taking a moment to complete our survey, Miroslav. The staff at the Red Roof Inn Detroit - Farmington Hills and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

8/10 Good

Brent

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great price..
Stayed 1 night in Jul 2023
Response from Sharma RediResponse Specialist on Jul 4, 2023
Hello Brent,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - FARMINGTON HILLS. I am happy to hear that you found our price to be great prompting your 4/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more, thank you for your kind words. We hope to continue to provide great experiences for you.Sincerely,Sharma Red Roof Management RediResponse Specialist