Upon our arrival, we noticed a huge stain on the comforter and pulled back the sheets to find a cigarette burn through the fitted sheet. The customer service I received at the front desk was good and we were even upgraded to the superior room from a deluxe because none were available. We simply needed a place to stay, instead of traveling back to mid-Michigan after a show in Royal Oak. The door didn’t appear to be sealed very well because there was a quarter inch gap that I could see outside and it leaked cold air.