Exterior

Reviews of Residence Inn by Marriott Detroit Novi

3 out of 5
Residence Inn by Marriott Detroit Novi
27477 Cabaret Dr, Novi, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 165 out of 307 reviews" "
Rating 8 - Good. 98 out of 307 reviews" "
Rating 6 - Okay. 24 out of 307 reviews" "
Rating 4 - Poor. 8 out of 307 reviews" "
Rating 2 - Terrible. 12 out of 307 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Ciarra

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to everything we needed!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Ciarra,Thank you for your time in sharing your experience. We are glad our central location at Residence Inn Detroit Novi served you well during your stay. Do inform us about your needs for any future stays, and we will be happy to facilitate them.

10/10 Excellent

Shaquilla, Springfield

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Shaquilla, it's truly heartening to know that you had a 5-star experience at Residence Inn Detroit Novi. We appreciate your rating and hope to have the opportunity to welcome you back on your next visit to Novi.

10/10 Excellent

Steve

Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Steve, thank you for taking time to rate your stay at Residence Inn Detroit Novi. We're delighted to know you had a positive experience. We hope to welcome you again soon for another wonderful stay.

4/10 Poor

Artesha

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Ice maker didnt work, ice machine on 4th floor didnt work, Fireplace in 412 didn't work made a call to Vanessa at the font desk she was extremely rude and hung up on me. The fireplace was one of the amenities I requested and her customer service was unacceptable
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Artesha, it's disappointing to hear you encountered challenges during your stay, particularly with facility amenities and with your interaction with one of our colleagues. We aim to uphold a high standard of service and it seems we fell short in this instance. We will be addressing your concerns within our team. We hope to have another chance to leave a better impression on you in the future.

8/10 Good

Norimasa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 5, 2024
Norimasa, thank you for choosing Residence Inn Detroit Novi and sharing your rating. We're glad to understand that your stay was enjoyable. Any further insights about your stay with us would be appreciated to continually enhance our guest experience. Looking forward to welcoming you back in the near future.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay very relaxing
Response from Customer Service on Jan 30, 2024
Chelsea, it's fantastic to hear that you thoroughly enjoyed your stay at Residence Inn Detroit Novi. Your description of it as a very relaxing experience is what we aim to provide for all our guests. We eagerly anticipate your return in the future.

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, we honestly liked it beter than our one further into Detroit. The convenience of the shops and mall across the street is nice.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Tia, it's delightful to hear that you thoroughly enjoyed your stay at Residence Inn Detroit Novi. We feel fortunate that our location near shopping and dining was a highlight for you. We appreciate your compliments and look forward to welcoming you back in the future.

10/10 Excellent

TINA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family oriented. Breakfast could have been better.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Tina, thank you for your feedback. It's wonderful to hear that you found the Residence Inn Detroit Novi welcoming for families. We're also taking note of your thoughts on the breakfast offerings and will be sharing them with our culinary team for consideration. We appreciate your insights and hope to welcome you back soon.

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Kyle, thank you for your rating! We're pleased to note your appreciation. Your feedback is important to us. We hope Residence Inn Detroit Novi will be your choice again on your next visit.

8/10 Good

Marianne

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 21, 2024
Marianne, we're gratified to see your rating of the Residence Inn Detroit Novi. It's lovely to know you enjoyed your stay. We're always striving to enhance our guests' experience and value your input. We look forward to welcoming you back in the future.

10/10 Excellent

PETER, STOUGHTON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice placed to stay, clean and quite, recommended
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 20, 2024
Peter, thank you for your positive feedback about your stay at the Residence Inn Detroit Novi. We are thrilled to hear that you found our property to be clean, peaceful and recommendable. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Tracy

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
By stores and things to do.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
Thanks for the 4/5 rating, Tracy!We're thrilled you enjoyed your time at Residence Inn Detroit Novi so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Allan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a overall good stay. Nice pool and great breakfast.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Allan, thank you for your wonderful comments about your stay at the Residence Inn Detroit Novi. It's great to read how much you enjoyed amenities like our pool and thoughtfully prepared breakfast. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Mr. John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
All staff were friendly and helpful- it was The 26th of December so back right to work after Christmas isn’t easy!
Stayed 1 night in Dec 2023

8/10 Good

Rodelio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Trixy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Opeyemi

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was very ok, except for those carpets. I gave less than 5 stars mainly because of the carpet. The carpet in the room, too old or too dirty…
Stayed 2 nights in Dec 2023
Response from Christina on Dec 18, 2023
Thank you very much for staying with us! I can assure you that the carpets are nearly new with our renovation being completed last year. We also just had our carpets professionly cleaned. Hope to have you back in your future travels.

2/10 Terrible

Lashanae

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
I had a really terrible experience, I felt like I was targeted because I had kids.. we had so many noise complaints and the hotel was practically empty.. I’ll never stay here again
Stayed 1 night in Dec 2023
Response from Christina on Dec 18, 2023
I am sorry you had that experience, please reach out to managment at the property so we can get more details on this situation. This is not a typical experience that we provide.Thank you so much for staying with us

8/10 Good

Paris

Business traveler, Traveled with family
I needed a later check out and the desk person did not allow it, when I saw a staff do it two days prior for someone else.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kara

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for pets.
Stayed 4 nights in Nov 2023
Response from Christina on Dec 4, 2023
Thank you for choosing to stay with us, we hope to have you back in your future travels.

10/10 Excellent

Danetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My entire experience was great. From check in, overnight stay, breakfast, swimming pool, and check out. Staff was great and friendly.
Stayed 1 night in Nov 2023
Response from Christina on Nov 28, 2023
Thank you for staying with us!

10/10 Excellent

Kristian

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Made my daughter bday the best
Celebrated my daughter’s 16th bday with a few friends. Stayed in the 2 bedroom suite and I had a one bedroom suite as well. Very very satisfied with our stay. The 2 bedroom suite accommodated everyone and having the full kitchen was a plus. Will definitely be staying again. Our one bedroom suite was very cozy as well. The only was the breakfast could’ve been a little better
Stayed 1 night in Nov 2023
Response from Christina on Nov 28, 2023
Thank you for staying with us!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was absolutely perfect for our group!! The fireplace was an unexpected but welcome surprise we missed when researching the room. Nice cozy pool too. Breakfast was fantastic! Everything was clean and tidy!
Stayed 3 nights in Oct 2023
Response from Christina on Nov 3, 2023
Thank you for your feedback,it means a lot to us and we are so glad you stayed at The Residence Inn Novi

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Christina on Nov 3, 2023
Thank you!

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Christina : Assistant General Manager on Oct 17, 2023
Thank you for staying with us

10/10 Excellent

Don, Clemmons

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent place to stay in Novi. The property appears to be brand new and very clean. The hotel is near lots of shopping and there are plenty of restaurants close by.
Response from Christina on Nov 3, 2023
Thank you for the wonderful feedback. We hope to have you back soon!

10/10 Excellent

Sharon, Carmel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big rooms. Quiet and close to a Mall.
Stayed 1 night in Oct 2023
Response from Christina : Assistant General Manager on Oct 17, 2023
Thank you for your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Novi
Nice and clean hotel in Novi. The suites were faboulous
Stayed 1 night in Sep 2023
Response from Christina on Oct 3, 2023
Wow! Thank you so much for your feedback and being a guest here at The Residence Inn Detroit Novi.

10/10 Excellent

Vimal Kumar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very clean and comes with all kitchen appliances. Very useful when travelling with kids
Stayed 1 night in Sep 2023
Response from Christina on Oct 3, 2023
Thank you so very much for staying with us at The Residence Inn Detroit Novi

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Christina on Sep 25, 2023
Thank you

8/10 Good

Janice

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall, thumbs up.
Well, overall very nice, great people, nice size rooms, nice breakfast, etc. We dispatched about a dozen spiders, some on the bed. Also, found a pot still with "dinner remnants" left in it, with couple of other minor items.
Stayed 1 night in Sep 2023
Response from Christina on Oct 3, 2023
Thank you so much for staying with us and for your feedback.

10/10 Excellent

Dave

Stayed 1 night in Aug 2023
Response from Christina on Aug 23, 2023
Thank you so much for staying with us

10/10 Excellent

Dave

Stayed 1 night in Aug 2023
Response from Christina on Aug 23, 2023
Thank you so much for staying with us

8/10 Good

Shamik, Plainsboro

Liked: Cleanliness, staff & service, property conditions & facilities
Very good property
Stayed 3 nights in Aug 2023
Response from Christina on Aug 23, 2023
Thank you so much for staying with us

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2023
Response from Christina on Aug 10, 2023
Thank you for staying with us. If you need anything please feel free to reach out to me

6/10 Okay

David

Stayed 10 nights in Jul 2023
Response from Christina on Aug 10, 2023
Thank you for staying with us, If you had any concerns during your stay please feel free to reach out to me and I will be sure to address the concern

6/10 Okay

LaTana

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Overall Dissatisfied
The checkin was rather slow due to rooms not ready after the hotels checkin time. There were ants both live and dead in my room.Along with minors in adjacent room alone playing loud music and making loud noises
Stayed 1 night in Jul 2023
Response from Christina on Aug 10, 2023
Hello and thank you for your feedback, I am sorry to hear you had an overall disatisfied stay, we would love to have you back and in the future if an issue comes up please feel free to reach out to managment and we can get the chance to make it right while you are in house. Again thank you for staying with us and for the feedback.

2/10 Terrible

Krishna

Stayed 2 nights in Jul 2023
Response from Christina on Aug 10, 2023
Thank you for staying with us and for the feedback. I would love to hear more about your stay that way I can address the issue and make sure your next visit will be a pleasant one.Please feel free to reach out at the hotel if I can help in any way.

10/10 Excellent

Amikta

Stayed 2 nights in Jul 2023
Response from Christina on Aug 10, 2023
Thank you for staying with us!

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelling with my 88 year old mother is not easy. The ENTIRE staff went above and beyond to make her comfortable and it was very much appreciated!!
Stayed 7 nights in Jul 2023
Response from Christina on Aug 10, 2023
Thank you so much for staying with us!

8/10 Good

Wyatra

Stayed 2 nights in Jul 2023
Response from Christina on Jul 11, 2023
Thank you for staying with us!

8/10 Good

KOSUKE

Stayed 1 night in Jun 2023
Response from Christina on Aug 10, 2023
Thank you for staying with us!

10/10 Excellent

Kara

Stayed 1 night in Jun 2023
Response from Christina on Jul 11, 2023
Thank you so much for staying with us

8/10 Good

parvin

Liked: Staff & service, property conditions & facilities
Good
Stayed 5 nights in Jun 2023
Response from Christina on Jul 11, 2023
Thank you so much for staying with us!

10/10 Excellent

Uclesha

Stayed 2 nights in Jun 2023
Response from Christina on Jun 12, 2023
Thank you for staying with us! Hope to have you back in your future travels.

10/10 Excellent

Yupin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic time with family for memorial weekend
It was perfect. My grandkids enjoyed the pool with their cousins. We took advantage of their pario area by grilling. and the front desk clerk was very pleasant. She assisted us by cutting on their gas firepit. The kids were able to warm up after going swimming. We had an awesome time. Thanks Marriot!!
Stayed 1 night in May 2023
Response from Haley Parks, Director of Sales on Jun 1, 2023
Thank you so much for your feedback! We are so glad that you enjoyed our swimming pool and patio amenities. We hope to see you again soon!

10/10 Excellent

Justen

Stayed 1 night in May 2023
Response from Christina on Jun 12, 2023
Thank you for staying with us! Hope to see you again soon.

10/10 Excellent

Blair

Stayed 4 nights in Apr 2023
Response from Residence Inn Detroit Novi on May 4, 2023
Thank you so much for your feedback!

10/10 Excellent

Raymond

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick efficient check in. Friendly, helpful staff.
Stayed 1 night in Apr 2023
Response from Haley Parks, Director of Sales on Apr 27, 2023
Thank you so much for your feedback, Raymond! We hope to welcome you again soon.

10/10 Excellent

Jo Ann

Stayed 1 night in Apr 2023
Response from Haley Parks, Director of Sales on Apr 27, 2023
Thank you for your feedback, Jo Ann! We are so glad you enjoyed your stay.