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Rating 10 - Excellent. 165 out of 307 reviews" "
10 - Excellent
165
Rating 8 - Good. 98 out of 307 reviews" "
8 - Good
98
Rating 6 - Okay. 24 out of 307 reviews" "
6 - Okay
24
Rating 4 - Poor. 8 out of 307 reviews" "
4 - Poor
8
Rating 2 - Terrible. 12 out of 307 reviews" "
2 - Terrible
12
9.0/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
6/10 Okay
Ciarra
Traveled with family and small children, Traveled with partner, Traveled with family
Ciarra,Thank you for your time in sharing your experience. We are glad our central location at Residence Inn Detroit Novi served you well during your stay. Do inform us about your needs for any future stays, and we will be happy to facilitate them.
10/10 Excellent
Shaquilla, Springfield
Mar 3, 2024
Shaquilla
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Shaquilla, it's truly heartening to know that you had a 5-star experience at Residence Inn Detroit Novi. We appreciate your rating and hope to have the opportunity to welcome you back on your next visit to Novi.
10/10 Excellent
Steve
Feb 24, 2024
Steve
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Steve, thank you for taking time to rate your stay at Residence Inn Detroit Novi. We're delighted to know you had a positive experience. We hope to welcome you again soon for another wonderful stay.
4/10 Poor
Artesha
Traveled with family
Feb 18, 2024
Liked: Cleanliness
Disliked: Staff & service
Ice maker didnt work, ice machine on 4th floor didnt work, Fireplace in 412 didn't work made a call to Vanessa at the font desk she was extremely rude and hung up on me. The fireplace was one of the amenities I requested and her customer service was unacceptable
Artesha
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Artesha, it's disappointing to hear you encountered challenges during your stay, particularly with facility amenities and with your interaction with one of our colleagues. We aim to uphold a high standard of service and it seems we fell short in this instance. We will be addressing your concerns within our team. We hope to have another chance to leave a better impression on you in the future.
Norimasa, thank you for choosing Residence Inn Detroit Novi and sharing your rating. We're glad to understand that your stay was enjoyable. Any further insights about your stay with us would be appreciated to continually enhance our guest experience. Looking forward to welcoming you back in the near future.
Chelsea, it's fantastic to hear that you thoroughly enjoyed your stay at Residence Inn Detroit Novi. Your description of it as a very relaxing experience is what we aim to provide for all our guests. We eagerly anticipate your return in the future.
Great hotel, we honestly liked it beter than our one further into Detroit. The convenience of the shops and mall across the street is nice.
Tia
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Tia, it's delightful to hear that you thoroughly enjoyed your stay at Residence Inn Detroit Novi. We feel fortunate that our location near shopping and dining was a highlight for you. We appreciate your compliments and look forward to welcoming you back in the future.
Family oriented. Breakfast could have been better.
TINA
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Tina, thank you for your feedback. It's wonderful to hear that you found the Residence Inn Detroit Novi welcoming for families. We're also taking note of your thoughts on the breakfast offerings and will be sharing them with our culinary team for consideration. We appreciate your insights and hope to welcome you back soon.
Kyle, thank you for your rating! We're pleased to note your appreciation. Your feedback is important to us. We hope Residence Inn Detroit Novi will be your choice again on your next visit.
8/10 Good
Marianne
Jan 27, 2024
Marianne
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 21, 2024
Marianne, we're gratified to see your rating of the Residence Inn Detroit Novi. It's lovely to know you enjoyed your stay. We're always striving to enhance our guests' experience and value your input. We look forward to welcoming you back in the future.
Peter, thank you for your positive feedback about your stay at the Residence Inn Detroit Novi. We are thrilled to hear that you found our property to be clean, peaceful and recommendable. We hope to have the pleasure of welcoming you back in the future.
Thanks for the 4/5 rating, Tracy!We're thrilled you enjoyed your time at Residence Inn Detroit Novi so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
10/10 Excellent
Allan
Traveled with family and small children, Traveled with family
Just a overall good stay. Nice pool and great breakfast.
Allan
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Allan, thank you for your wonderful comments about your stay at the Residence Inn Detroit Novi. It's great to read how much you enjoyed amenities like our pool and thoughtfully prepared breakfast. We look forward to the opportunity to welcome you back in the future.
Traveled with family and small children, Traveled with group, Traveled with family
Dec 16, 2023
Liked: Cleanliness, staff & service, amenities
Everything was very ok, except for those carpets. I gave less than 5 stars mainly because of the carpet. The carpet in the room, too old or too dirty…
Opeyemi
Stayed 2 nights in Dec 2023
Response from Christina on Dec 18, 2023
Thank you very much for staying with us! I can assure you that the carpets are nearly new with our renovation being completed last year. We also just had our carpets professionly cleaned. Hope to have you back in your future travels.
2/10 Terrible
Lashanae
Traveled with family and small children, Traveled with family
I had a really terrible experience, I felt like I was targeted because I had kids.. we had so many noise complaints and the hotel was practically empty.. I’ll never stay here again
Lashanae
Stayed 1 night in Dec 2023
Response from Christina on Dec 18, 2023
I am sorry you had that experience, please reach out to managment at the property so we can get more details on this situation. This is not a typical experience that we provide.Thank you so much for staying with us
8/10 Good
Paris
Business traveler, Traveled with family
Dec 3, 2023
I needed a later check out and the desk person did not allow it, when I saw a staff do it two days prior for someone else.
Celebrated my daughter’s 16th bday with a few friends. Stayed in the 2 bedroom suite and I had a one bedroom suite as well. Very very satisfied with our stay. The 2 bedroom suite accommodated everyone and having the full kitchen was a plus. Will definitely be staying again. Our one bedroom suite was very cozy as well. The only was the breakfast could’ve been a little better
Our room was absolutely perfect for our group!! The fireplace was an unexpected but welcome surprise we missed when researching the room. Nice cozy pool too. Breakfast was fantastic! Everything was clean and tidy!
Mary
Stayed 3 nights in Oct 2023
Response from Christina on Nov 3, 2023
Thank you for your feedback,it means a lot to us and we are so glad you stayed at The Residence Inn Novi
This is an excellent place to stay in Novi. The property appears to be brand new and very clean. The hotel is near lots of shopping and there are plenty of restaurants close by.
Don
Response from Christina on Nov 3, 2023
Thank you for the wonderful feedback. We hope to have you back soon!
Well, overall very nice, great people, nice size rooms, nice breakfast, etc.
We dispatched about a dozen spiders, some on the bed. Also, found a pot still with "dinner remnants" left in it, with couple of other minor items.
Janice
Stayed 1 night in Sep 2023
Response from Christina on Oct 3, 2023
Thank you so much for staying with us and for your feedback.
The checkin was rather slow due to rooms not ready after the hotels checkin time. There were ants both live and dead in my room.Along with minors in adjacent room alone playing loud music and making loud noises
LaTana
Stayed 1 night in Jul 2023
Response from Christina on Aug 10, 2023
Hello and thank you for your feedback, I am sorry to hear you had an overall disatisfied stay, we would love to have you back and in the future if an issue comes up please feel free to reach out to managment and we can get the chance to make it right while you are in house. Again thank you for staying with us and for the feedback.
2/10 Terrible
Krishna
Jul 22, 2023
Krishna
Stayed 2 nights in Jul 2023
Response from Christina on Aug 10, 2023
Thank you for staying with us and for the feedback. I would love to hear more about your stay that way I can address the issue and make sure your next visit will be a pleasant one.Please feel free to reach out at the hotel if I can help in any way.
It was perfect. My grandkids enjoyed the pool with their cousins. We took advantage of their pario area by grilling. and the front desk clerk was very pleasant. She assisted us by cutting on their gas firepit. The kids were able to warm up after going swimming. We had an awesome time. Thanks Marriot!!
Yupin
Stayed 1 night in May 2023
Response from Haley Parks, Director of Sales on Jun 1, 2023
Thank you so much for your feedback! We are so glad that you enjoyed our swimming pool and patio amenities. We hope to see you again soon!
10/10 Excellent
Justen
May 21, 2023
Justen
Stayed 1 night in May 2023
Response from Christina on Jun 12, 2023
Thank you for staying with us! Hope to see you again soon.
10/10 Excellent
Blair
Apr 29, 2023
Blair
Stayed 4 nights in Apr 2023
Response from Residence Inn Detroit Novi on May 4, 2023