Ratings based on 91 Verified Reviews

4.5 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

2 bedroom suite for visiting family and friends

Posted Feb 6, 2017
The size was impressive for visiting, and it was good but basic quality. Having 2 bedrooms and a kitchen was great and the living space was not cramped (some can be). The gas fireplace was a nice touch. Included breakfast was nice touch and included some touches that we often don't see such as soy milk. Hotel staff was very friendly and helpful. Great place overall!
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. We look forward to welcoming you back whenever you're in the Novi area again!
5 out of 5
by A verified traveler

Posted Jan 2, 2017 on Hotels
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Novi area.
5 out of 5
by A verified traveler

Posted Dec 18, 2016 on Hotels
Very friendly and helpful place.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Service

Posted Nov 8, 2016
Pros: Amenities
Location: In the center of everything,local shopping to many to mention,restaurants,Wal-Mart ,were,a plus for me
Very clean, friendly staff and excellent service. Excellent
4 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
Location is good, next door to a popular mall with many services and fairly easy access to the freeway. Breakfast was unimpressive and didn't change much over a week's stay, way too much reliance on disposable serviceware. The most annoying thing is there is no parking near an entrance, you are forced to walk a ways which is really annoying in rain or snow. Not much they can do about it now as that's just the design of the hotel.
5 out of 5
Recommended
for Families
by A verified traveler from Ohio

Nice hotel conveniently located

Posted Aug 8, 2016
Pros: Very clean, comfortable and a helpful staff.
Cons: A little bit better mattress on the pull out bed.
Location: Close to indoor Putt Putt, Air Time Trampolines, movie theater, bowling, Twelve Oaks Mall, Great pizza at" Buddy's"
This hotel is located very close to many things to do with small children. The hotel staff were very friendly and extremely helpful.
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Sheila, we appreciate you choosing us to host you for your recent trip. We love it when our guests take the time to share a review of their experience are thrilled that from your review that we were able to provide you with a five-star experience. We really appreciate your comments regarding cleanliness. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect.
5 out of 5
by Careitha from Detroit

Posted Aug 4, 2016 on Hotels
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Careitha, Thank you for your feedback regarding your recent stay at Residence Inn Detroit Novi. I thank you for this great review and am glad to read of your wonderful experience. Please come back and visit us soon!
5 out of 5
Recommended
for Families
by A verified traveler

Great staff and nice location!

Posted Aug 2, 2016
Pros: Staff friendliness, location.
Location: Next to shopping mall and restaurants.
Staff are immensely helpful and courteous. My family and I really enjoyed our stay. Decent outdoor space to allow kids to run for a bit. The Asian option for breakfast made for a less monotonous eating experience. Also the proximity to shopping and food options made the extended stay more enjoyable.
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank our staff for the level of service they provided you. I'm so glad to read you enjoyed your stay and welcome you back soon!
5 out of 5
by Christopher from Detroit

Date weekend

Posted Jul 11, 2016 on Hotels
My wife and I truly enjoyed ourselves
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Dear Christopher. We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the Novi area.
5 out of 5
by A verified traveler

Posted Jun 27, 2016 on Hotels
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Thank you for the great review of our hotel. The team and I take great pride in our hotel service and I will be sure to share your review with them.