Ratings based on 170 Verified Reviews

4.2 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

I stay overnight and really enjoyed myself from...

Posted Jan 21, 2017
I stayed overnight and really enjoyed myself from check in to check out, Close to several restaurants and a really good shopping mall.The room was very impressive,Nice quite discreet area two thumbs up.I slept great!!!!
Comment from Hotel Management
Feb 2, 2017 by Meghan P., Hotel Management
Dear traveler, Thank you so much for taking the time to leave your feedback in regards to your most recent stay. We are so pleased to see that you enjoyed your stay and look forward to seeing you again. Kindest regards,
1 out of 5
by A verified traveler

Posted Jan 3, 2017 on Hotels
Bad Pluming
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
Dear traveler, Thank you for taking the time to leave your feedback in regards to your stay. We are very sorry to hear that you did not enjoy yourself and are investigating your plumbing issues. Kindest regards, Meghan P.
5 out of 5
by Leang

Home Suite Home

Posted Jan 3, 2017 on Hotels
After a long day, I was ready to hit the bed and the last thing I needed was complications checking in at a late evening hour. We had already paid for our room in advance through hotel.com specifically getting the penthouse so that my family and I could be together. Somehow an overbooking occurred and we got split up into 2 single rooms next to each other. Stacey apologized profusely and tried to make things right and got her manager involved as well. We were refunded our money and upgraded to a bi-level 2 bedroom suite and it was just what we needed the next night to be together. Meghan, the manager came to hand deliver the keys to this room and walked me through opening the door. The entire staff was always smiling and very friendly and asking if we needed anything. The complimentary breakfast had a good variety, and wasn't overwhelming. The rooms were spacious and comfortable, and it felt like I was staying at someone's home. What I appreciated most was that the team there went above and beyond to make me and my family, the customers, happy. I would highly recommend staying here.
5 out of 5
by A verified traveler

Loved my stay

Posted Jan 2, 2017 on Hotels
Awesome stay great stay good warm breakfast I will be back
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
Dear Traveler, Thank you so much for taking the time to leave your feedback in regards to your most recent stay with us. We are very pleased to see that you enjoyed your stay and that we exceeded your expectations. We hope to see you again in the future. Kindest regards, Meghan P.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice Residence Inn located off of 75

Posted Nov 29, 2016
Pros: Dog friendly
Location: Very close to Royal Oak and Troy with shopping and eating within walking or a short drive
Nice room with all the amenities of a full kitchen, granite countertops and a good bed. Very accommodating staff - a really good home away from home and allows pets!
Comment from Hotel Management
Dec 7, 2016 by M Puzio, Hotel Management
Dear guest, Thank you for taking the time to leave your feedback in regards to your stay. We are very pleased that we were able to exceed your expectations. We hope to see you again in the future. Kindest regards,
4 out of 5
by A verified traveler

Penthouse sleeps 6 and cute design

Posted Nov 28, 2016 on Hotels
It was cute with the master bedroom up in a loft (so keep in mind no privacy) with a murphy double and a sofa double below. Also had a full kitchen. Temperature was a problem because it was cool down below but warm in the loft, a ceiling fan in the loft would help. Stairs would be super dangerous for small children, they seem steep. Plus the stair carpet has stripes going the long way which continue on the landing making it hard in low light to tell where the last step is. Different color rug at the base of the stairs would be safer. But over all for a family of 5 with teens it worked great.
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to leave your feedback in regards to your most recent stay. We are happy to see that you enjoyed your stay. Your feedback is greatly appreciated. Kindest Regards, Meghan P.
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit

the room was great, the hotel staff was friendly.

Posted Nov 8, 2016 on Orbitz
Pros: the kitchen had all that you needed
Cons: no problems with the hotel
Location: good location, for eating, near the freeway
All was good, location shopping center were near, clean rooms and good staff.
5 out of 5
by A verified traveler

Posted Oct 20, 2016 on Hotels
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Dear guest, Thank you for taking the time to leave a response in regards to your stay with us. We are very pleased that you enjoyed your stay and have shared your feedback with out team. Kindest regards, Meghan P.
3 out of 5
by A verified traveler

Posted Oct 12, 2016 on Hotels
Older property
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Dear valued guest, Thank you very much for taking the time to rate us on your most recent stay. We are very sorry that our age of the property reflected in our score. We have an anticipated renovation in 2017 and hope to see you again. Kindest regards,
2 out of 5
by A verified traveler

Very bad staff.

Posted Oct 8, 2016 on Hotels
The problem is the front desk staff and housekeeping. They are 'yes' people, promised, promises with no results. They say they communicate with each other, but they do not. They totally ruined my stay. I'd ask for no interruption between a 2 hour period so I could take a nap, and every time they'd crash through the locks in my room more than once during the exact period of time that I requested to please not be interrupted. Housekeeping was incomplete every single day. When I'd call the front desk to ask for a replacement of that which housekeeping had forgotten, they'd say 'I'll be there in 3 minutes.' Then 3 minutes + 3 min + 3 min .... 25x later than their promise, still no show up, still no result. These people are lie. Worst staff of any Mariott.
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Dear Valued Guest, I want to thank you for taking the time to leave your feedback in regards to your most recent stay. I see from your response there are a lot of areas where we can improve; the major one being communication. I had a meeting with my staff today and we have discussed this. Kindest regards, Meghan P.