Ratings based on 1,290 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Michigan

Don't let the fancy look fool you, not as expected

Posted Sep 1, 2015
Pros: Room was very clean
Cons: Better customer service and employee attitude towards guests, fix the advertising for the room and amenities.
Location: Right next to the mall and close to the Henry Ford Museum and Greenfield Village
When we first entered the hotel we thought "Woah, what a fancy place" as it had the 16-story interior atrium, a restaurant/bar with a saxophone player and a beautiful Ford GT sitting out front. Unfortunately, the rest of our experience left a lot to be desired. First of all, we chose the place because we had 3 kids and the ad for the room said roll-away beds were available. Of course when we got there, we were told the beds were not allowed because of the fire code (which I am sure is a legit excuse). However, since it was clearly advertised, I felt misled. When I asked the front counter manager about it, she didn't seem to be too concerned. I let my family use the beds and I ended up sleeping with a blanket on the floor. Then, upon checkout, was asked about our stay and I mentioned that they might want to change their advertisement about room amenities and explained the situation and the morning desk manager also seemed unconcerned...I was checking out, they already have my money. Room fridge was an extra cost, breakfast was insanely expensive after paying as much as we did for the room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Muy cómodo

Posted Aug 31, 2015
Muy grande. Este hotel se ve imponente desde afuera. No conocí el restaurante, pero me gustó en general. Estuve por negocios, y nos atendieron muy bien. Si lo recomiendo y volvería a quedarme en ese mismo hotel en mi siguiente viaje!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2015
Quiet and friendly staff! Close to Henry Ford Miseum!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2015
Very convenient to all attractions with free parking. Beautiful hotel that needs some cosmetic upgrades but the core is there to become a destination property.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2015
It is a large hotel, has all amenities, but is starting to show it's age a little. Clean
4 out of 5
Recommended
for Everyone
by A verified traveler

Hyfsat

Posted Aug 26, 2015
Ingen städning efter första natten. Ingen fungerande wifi trots påtalande hände ingenting.
3 out of 5
Recommended
for Everyone
by A verified traveler

Konferenshotell

Posted Aug 26, 2015
Typiskt konferanshotel. Wifi fungerade inte på våning 11. Påtalade detta flera gånger. Ingenting hände. Ingen städning efter första natten, fick säga till i receptionen. Kunde vara bättre.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2015
Beautiful hotel, spacious, and private. The parking sucks
1 out of 5
by A verified traveler from Michigan

Dirty

Posted Aug 25, 2015
This hotel was vary dirty and when we got to our room I was vary upset to find dirty glasses dirty towels and the air vents where vary nasty. . The room had a smell. We had to wait 30 min for check In.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Aug 25, 2015
Convenient. I liked it but was a little disappointed at the same time.