Exterior

Reviews of Royal Park Hotel

4 out of 5
Royal Park Hotel
600 E University Drive, Rochester, MI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 758 out of 1002 reviews" "
Rating 8 - Good. 158 out of 1002 reviews" "
Rating 6 - Okay. 56 out of 1002 reviews" "
Rating 4 - Poor. 18 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, amenities
A beautiful, gracious property in the suburbs of Detroit with stand out amenities and a superb staff. Highly recommend!
Stayed 1 night in Mar 2024

10/10 Excellent

Maryclaire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love The Royal Park Hotel. I look for reasons to come to Northern Detroit, just so I can stay there!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Maryclaire,We are simply thrilled to read your kind words in your review of Royal Park Hotel. Our goal is to provide the best possible service and delighted to hear that we accomplished that. We look forward to hosting you again on your next visit!Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The Royal Park Hotel was excellent. We were in the area for the passing away of a brother, Everything about our stay made the trip as painless as possible.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Anthony,Thank you for leaving us a perfect rating. We are honored that we earned all the stars for your recent stay with us. It pains us to hear of your brother, and we share our condolences with you and your family. We are glad that we made a positive impact on your experience. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. Sincerely,Michael ZornGeneral Manager

8/10 Good

Nikola

Liked: Cleanliness, staff & service, property conditions & facilities
The room and accommodations were really nice. Only complaint I have is when I got to the bathroom, I am unsure if it was cleaned. There was fecal matter still in the toilet when I first checked in
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Nikola,Thank you for choosing to stay at Royal Park Hotel. We're glad you enjoyed our elegant accommodations. However, we regret that our bathroom didn't meet your expectations for cleanliness, and we'll ensure that our housekeeping team thoroughly cleans accommodations before occupancy. We appreciate your thoughtful input and hope you'll return.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Gjovan, Bronx

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and spacious hotel. Friendly staff
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Gjovan,Thank you so much for taking the time to share your thoughts with us. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and lovely facility hit the mark for you. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Robb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Social Team at Royal Park Hotel on Mar 5, 2024
Thank you, Robb, for the great review. We hope to welcome you back again soon.

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Great stay and met our expectation! Will stay again!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear James,It's thrilling to hear that your stay at Royal Park Hotel met your expectations and that you had a great experience. We look forward to welcoming you back for another enjoyable visit. Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful spot
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 25, 2024
Dear Michael, It was a delight to welcome you to Royal Park Hotel during your recent visit. We're pleased to know you thoroughly enjoyed our beautiful property during your stay. Thank you for your five-star rating, and we look forward to welcoming you back again soon!Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Bradley,We are happy you had a great time at Royal Park Hotel! Thank you for being our guest and taking the time to gift us a five-star rating. Hopefully, you will return soon!Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Social Team at Royal Park Hotel on Mar 5, 2024
Thank you, Donald, for taking the time to share your experience. We are glad you enjoyed your stay and look forward to welcoming you back.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and fancy
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Daniel,Thank you for choosing Royal Park Hotel. Our team strives to provide a top-notch experience, and we are delighted that you found our establishment well-maintained. Your review is appreciated, and we can't wait to welcome you again.Sincerely,Michael ZornGeneral Manager

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Expedia, my wife could not check in to the RPH. I was not present so we were not able to use your service. Last time I will, get your info together. And RPH for a five star place the minimal savings with Expedia, and not letting my wife check in your kidding right. Ladies at the desk I told were nice but Mgr. Should have just let her check in with or with out a discount. But Expedia get it together.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Michael,While we thank you for being our guest and sharing your feedback, we are sorry you had concerns with the third-party booking. Please know that for our guests' safety, proper identification is always required when checking in. We would like to review your stay further and hope you'll reach out to us offline. We hope that otherwise you enjoyed your visit and will join us again on future trips to the area.Sincerely,Michael ZornGeneral Manager

6/10 Okay

Traci

Traveled with partner
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Social Team at Royal Park Hotel on Mar 5, 2024
Thank you, Traci, for taking the time to share your experience with us. We are sorry to hear your stay did not live up to your expectations. We hope you will give us another opportunity to welcome you back in the future.

10/10 Excellent

nancy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our power went out and we needed a hotel that allows dogs. We had a lovely stay and staff was very accommodating.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Nancy,Thank you for trusting Royal Park Hotel with your recent lodging needs. While we're sorry that your power went out at home, we're happy that we were able to welcome you and your dogs and that you all had an enjoyable experience. It's also terrific that the attentive service our team provided impressed you. We're grateful for your positive review, and we hope to have the pleasure of your company on another occasion.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Olya

Stayed 1 night in Jan 2024
Response from Social Team at Royal Park Hotel on Mar 5, 2024
Thank you, Olya, for the great rating! We look forward to welcoming you back again soon.

10/10 Excellent

Glenn

Stayed 3 nights in Jan 2024
Response from Social Team at Royal Park Hotel on Mar 5, 2024
Thank you, Glenn, for the great review. We are delighted to hear you enjoyed your stay, and we look forward to welcoming you back again soon.

10/10 Excellent

clare

Traveled with partner
Stayed 1 night in Jan 2024
Response from Social Team at Royal Park Hotel on Mar 5, 2024
Thank you, Clare, for the excellent rating. We are delighted to hear you enjoyed your stay! We look forward to welcoming you back in the future.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Response from Social Team at Royal Park Hotel on Mar 5, 2024
Thank you, Jon, for the five-star rating! We are happy to hear you enjoyed your stay with us, and we look forward to welcoming you back again soon.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Lauren on Jan 6, 2024
Thank you for the great rating Eileen!

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at the Royal Park Hotel. It would be the perfect hotel if you added spa/pool amenities : )
Stayed 7 nights in Dec 2023
Response from Lauren on Jan 6, 2024
So glad you enjoyed yourself Heather, thank you for the great feedback!

6/10 Okay

Allison

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Stayed 1 night in Dec 2023

10/10 Excellent

Thomas, Surf City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always! Keep up the great work, Staff!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Thomas,We are honored to have you as a loyal guest at Royal Park Hotel and delighted you continue to be impressed with all we have to offer. Thank you for highlighting our amazing team. They will be thrilled to see your lovely five-star review and we look forward to welcoming you back again soon.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
I would like to see hall carpets worked on. They are in bad shape. The rooms are starting to show some wear. I have gotten to know a number of the bar and restaurant staff and I look forward to seeing them on each visit.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Charles,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Royal Park Hotel once again! We're delighted our dedicated team is a contributing factor to your return, and we appreciate you mentioning them to your fellow travelers. Your feedback regarding where we can look next to improve is greatly appreciated and will be shared internally for further consideration. Thank you for your perfect rating, and we look forward to your next visit!Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book now!!!
Everything was beautiful during the holidays Christmas light show downtown in walking distance. I was very impressed
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Brittany,Thank you for choosing Royal Park Hotel and sharing such a delightful review. We're thrilled to hear that our beautiful property and superb location made for an excellent stay. Having you as a guest was a pleasure, and please come back soon.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday get-away
One night get-away to enjoy the lights in Rochester. Great place to relax after the crowds downtown. The only downside was that we couldn't see the holiday lounge, as it was booked for a private party. Thee article in the paper made it sound spectacular.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Judith,Thank you for choosing Royal Park Hotel for your holiday getaway in Rochester. We're delighted you found our hotel a great place to unwind after enjoying the downtown festivities. It's unfortunate that you missed the holiday lounge due to a private event, but we're glad the rest of your stay was enjoyable. We hope to welcome you back soon to experience all our amenities fully.Sincerely,Michael ZornGeneral Manager

2/10 Terrible

DANIEL

Stayed 1 night in Dec 2023
Response from Social Team at Royal Park Hotel on Mar 5, 2024
Daniel, we are sorry your stay did not meet your expectations. While we are not sure what occurred during your stay, we hope you will give us another opportunity to make it up to you in the future.

8/10 Good

Jennifer

Liked: Cleanliness
Disliked: Staff & service
The hotel is nice and in a very walkable location in downtown rochester. The room was great as were the housekeeping staff. I don't recommend the bar or restaurant. Staff were extremely slow and uninterested in providing service. There are many better options within walking distance.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Jennifer,Thank you for your feedback. We're pleased that you found our location convenient and that our room and housekeeping team met your expectations. However, we regret to learn about your experience at the bar and restaurant. We take your comments seriously and will address the concerns raised to improve our service quality. We appreciate you bringing this to our attention and hope to have the opportunity to offer a more complete and satisfying experience on your next visit to Royal Park Hotel.Sincerely,Michael ZornGeneral Manager

8/10 Good

Dan

Traveled with family
Liked: Amenities, property conditions & facilities
Beautiful hotel and surrounding area. Close to downtown.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 23, 2023
Dear Dan,Thank you for choosing Royal Park Hotel. We're delighted to hear that you appreciated the beauty of our hotel, its surroundings, and our proximity to downtown. It was a pleasure to host you, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 23, 2023
Dear Ellen,We're thrilled you had an excellent stay at Royal Park Hotel. Your satisfaction is important to us, and we hope to provide you with another outstanding experience on your next visit. Thank you for choosing our hotel!Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Janie

Stayed 7 nights in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the style, the classic woodworking, the wood walls, and the Christmas decorations. On the other side, the restaurant was understaffed and slow at dinner time on our Sunday night. It didn't bother us much since we were visiting family and weren't in a big hurry, but others might complain. Nikki was very nice when she did find time to wait our table. Lastly, when we arrived in our car for check in, the valet guys didn't greet us and left us hanging. I unloaded our luggage and went in to ask one of the guys about valet. I actually prefer to handle our bags, but I thought the guys would come out to at least valet our car without me having to go in and ask. All in all, it's a very nice hotel and enjoyed our stay. We will likely be back.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Mark,Thank you so much for choosing to stay with us at Royal Park Hotel. Our goal is to provide every guest with a wonderful experience, and we're delighted you enjoyed your visit. It's great to read you enjoyed our lovely atmosphere. However, we offer our sincere apologies for not meeting all your expectations. Your comments have been noted and will be discussed with our team. Nevertheless, we're glad this didn't detract too much from your trip. The pleasure was all ours, and we can't wait to welcome you back.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Social Team at Royal Park Hotel on Mar 5, 2024
Thank you, Chris, for the wonderful rating! We look forward to welcoming you back again soon.

6/10 Okay

Allan

Liked: Cleanliness, staff & service
I’ve been coming here for almost 20 years and while the people are great the hotel desperately needs an upgrade. The carpet, furniture and walls haven’t changed since I’ve been coming and it’s incredibly dated and a bit rundown in areas.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Allan,We appreciate your loyalty, and we're happy to hear our friendly staff continues to impress you. Thank you for your feedback about the appearance of the property. We're working on renovation plans for soon, and we hope to see you again during your next trip.Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Tara

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great location, easily walkable to downtown Rochester which has tons of dining, shopping and experiences.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Tara,We're proud to receive your outstanding review of Royal Park Hotel! It's wonderful that you enjoyed our lovely blend of European charm and contemporary design. Our team is also glad our proximity to historic downtown Rochester enhanced your stay. Many thanks for your warm compliments, and we hope you'll return!Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023
Response from Lauren on Jan 6, 2024
Thank You for the 5 Stars!

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel with very friendly staff. We loved the Christmas pop-up bar. So festive with themed cocktails.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Amanda,Thank you for your compliments on our fun pop-up bar and beautiful property! We're glad you felt welcome while you were here, and we look forward to seeing you again at Royal Park Hotel!Sincerely,Michael ZornGeneral Manager

10/10 Excellent

Sabrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Social Team at Royal Park Hotel on Dec 21, 2023
Thank you, Sabrina, for the excellent rating! We are delighted to hear you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Sonja

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Social Team at Royal Park Hotel on Dec 21, 2023
Thank you, Sonja, for the excellent rating! We are delighted to hear you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Henry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Social Team at Royal Park Hotel on Dec 21, 2023
Thank you, Henry, for the excellent rating! We are delighted to hear you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Social Team at Royal Park Hotel on Dec 21, 2023
Thank you, Robert, for taking the time to rate our Hotel. We are glad to hear you enjoyed your stay. We look forward to welcoming you back again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The quietest hotel I have ever stayed in. Clean and friendly.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 13, 2023
It was wonderful having you as our guest recently. Thank you so much for highlighting our peaceful atmosphere and the high standards of cleanliness we adhere to. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Sincerely,Michael ZornGeneral Manager

6/10 Okay

Lubna

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Social Team at Royal Park Hotel on Dec 21, 2023
Thank you, Lubna, for taking the time to rate your experience with us. We are sorry to hear your stay was not what you expected. We hope you will give us another opportunity to welcome you back.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Social Team at Royal Park Hotel on Dec 21, 2023
Thank you, Linda, for the excellent rating! We are delighted to hear you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!!! Pricy but pretty much worth it!!!!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Dear Denise,It was a privilege to host you at the Royal Park Hotel. Our team is thrilled you had an excellent stay with us in downtown Rochester. We value you as our guest and hope you return soon. Sincerely,Michael ZornGeneral Manager