Bait and switch
Posted Jul 24, 2016
Was promised free wifi (who still charges for wifi?) free hors d'oeuvres and drinks, and free continental breakfast. Desk staff told my wife and I we were not entitled to these even though they were included in the itinerary I received from Expedia, specifically because we paid a discounted rate by booking with Expedia. They would not honor the itinerary even though I had the emailed confirmation to show them. Of course I couldn't print it for them at during my stay without paying $6.99 to access the internet.