Exterior
Check availability

Reviews of Somerset Inn

3 out of 5
Somerset Inn
2601 W Big Beaver Rd, Troy, MI

Reviews

8.2

Very Good

Rating 10 - Excellent. 397 out of 1001 reviews" "
Rating 8 - Good. 379 out of 1001 reviews" "
Rating 6 - Okay. 161 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 25, 2024
Thank you for staying with us. We hope to see you again.

4/10 Poor

Joshua

Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 21, 2024
Thank you for staying with us.

10/10 Excellent

Krystin, Otsego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! So nice and helpful! The hotel is clean and quiet. The only complaint we had was the toilet was loud when flushing.
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Jan 22, 2024
Thank you so much for your kind review. We are truly happy you enjoyed your stay. We will also get that toilet looked at right away thank you for bringing it to our attention.

10/10 Excellent

Patricia Jean, East Lansing

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was clean quiet and great location
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 22, 2024
Thank you for staying with us! We hope to see you again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location. I liked having a restaurant on site. The staff was very friendly and helpful. The only thing that needs improvement would be the shower head.
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 29, 2023
Thank you for staying with us and for leaving a review! We appreciate your feedback and will have someone look into the shower head that was in your room! Hope to see you on your next trip to the Troy area!

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay next to Somerset Collection mall
My daughter and I have been taking our annual Christmas shopping trip to the Somerset Collection mall for years and have stayed at the Somerset Inn. It has always been a great experience. The staff are pleasant, the rooms are spacious, the beds are comfortable and it’s quiet. Also the restaurant has a great breakfast (not included in the price). Best part is, it’s right next to the mall, which makes it perfect for what we need. Highly recommended
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 22, 2023
Thank you for the glowing review! We are truly happy you enjoyed our inn and the proximity to the mall. We hope to see you again!

8/10 Good

David

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 12, 2023
Thank you for staying with us!

8/10 Good

David

Business traveler
Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 10, 2023
Thank you for staying with us.

2/10 Terrible

Alpesh, GRAND BLANC

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Absolutely thin walled facility. You can hear if someone take a shower or take a pies. It has old generation AC units. It kept kicking in and out all night every 5mins. With constant temp deference, it was waking me up from deep sleep very often. I couldn't ran fan constant so that it would not turn on and off every 5-7mins. They must change less to keep it appropriate. I would pay $110 instead of $168 per night.
Stayed 1 night in Oct 2023
Response from Front Office Manager on Nov 10, 2023
I am so sorry you did not enjoy your stay. I do wish you had contacted us at the time so we could have addressed the issue for you. We have multiple rooms and room types and would have been happy to fix the issue in your room or move you right away.

10/10 Excellent

Donita

Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 16, 2023
We are so happy you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property staff was very nice and professional. The lobby and the entrance is beautiful. The room was very clean a little outdated but the bed and pillows slept great. The room was sound proof so we didn’t hear any noise from the outside which contributed to a great nights rest. Also the restaurant prices were very reasonable inside was very clean and the staff there was very nice as well.
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 12, 2023
Thank you for leaving such a nice review! We are truly happy you enjoyed our inn so much and certainly hope to see you again!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Clean comfortable bed. Quiet
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 8, 2023
We are so happy you enjoyed your stay with us! We certainly hope to see you again!

6/10 Okay

Rossana

Business traveler
Liked: Staff & service
Ants in inside the room.
Stayed 2 nights in Oct 2023
Response from Front Office Manager on Oct 8, 2023
I am so sorry you had to deal with this and we will certainly inspect the room and do what is necessary to not have it happen again. I do hope the rest of your stay was enjoyable.

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Office Manager on Oct 4, 2023
Thank you for staying with us. We appreciate you taking time to leave feedback and hope to see you again.

6/10 Okay

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Office Manager on Oct 4, 2023
Thank you for staying with us.

8/10 Good

Tijani

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Unoccupied building behind the hotel creepy
Stayed 1 night in Sep 2023
Response from Front Office Manager on Oct 4, 2023
Thank you for staying with us!

8/10 Good

Bruce

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 14, 2023
Thank you for staying with us and taking time to leave a review. We are happy you enjoyed your stay and hope to see you again.

8/10 Good

Domonique

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, close to everything and easy to get anywhere from there in the metro Detroit area.
Stayed 2 nights in Sep 2023
Response from Front Office Manager on Sep 14, 2023
Thank you for staying with us. We are so glad you enjoyed your stay and the ease of getting around the metro Detroit area from our location. Hope to see you again.

8/10 Good

David

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 9, 2023
Thank you for staying with us. We are glad you enjoyed your time and hope to see you again.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for the price.
Stayed 1 night in Aug 2023
Response from Front Office Manager on Aug 27, 2023
We are so happy you enjoyed your stay and hope to see you again!

8/10 Good

Saly

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Front Office Manager on Aug 27, 2023
We are happy you enjoyed your stay in our Inn! Hope to see you again.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints. Quick check-in. Clean. Convenient location.
Stayed 1 night in Aug 2023
Response from Front Office Manager on Aug 21, 2023
Thank you so much for taking time to leave a review! We are so happy you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Front Office Manager on Aug 20, 2023
Thank you for staying with us! We are so glad you enjoyed your stay.

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Front Office Manager on Aug 20, 2023
Thank you for taking time to leave a review and for staying with us. We are so happy you enjoyed your stay! Hope to see you again!

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay
My wife and I stayed at the Somerset Inn because it was recommended by a friend. It is a very nice place and location.
Stayed 1 night in Aug 2023
Response from Front Office Manager on Aug 19, 2023
We are so happy you enjoyed your stay with us! We hope to see you again and thank you for taking time to leave a review we appreciate that very much.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Proven Winner
Have always had great experiences the numerous times we have stayed here. Very friendly and attentive staff, rooms are very clean and comfortable.
Stayed 1 night in Aug 2023
Response from Front Office Manager on Aug 16, 2023
Thank you for the kind review! We are so glad you enjoyed your stay and look forward to your next one!

8/10 Good

Sheryl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was okay staying there , location is great, parking was easy, the room was just ok, bathroom kinda of small. Bed was comfortable.
Stayed 3 nights in Aug 2023
Response from Front Office Manager on Aug 13, 2023
Thank you for staying with us. We are glad you enjoyed our free and easy parking! We hope to see you again.

6/10 Okay

Paul, Brampton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough hotel, for an older hotel it is in very good condition. Lots of free parking and easily accessible. Comfortable bed. Right next door to a large shopping mall just a short walk away.
Stayed 1 night in Aug 2023
Response from Front Office Manager on Aug 10, 2023
Thank you for staying with us! We do hope to see you on your next trip to our area.

10/10 Excellent

shalonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was so happy to be able to check in right away. I made my reservation early morning 7/27/23 but was still able to check in for 7/26/23 and I was so happy! My power was out and I work from home, so I needed WIFI access by 9am on 7/27/23. I was able to check in a little after 4am on 7/27/23. I was also very happy that when I called the hotel for questions, someone at the actual hotel (and not in another state or country) answered the phone. This made me know that the answers that I got were accurate. The whole staff was so nice and helpful. I will continue to come to this hotel.
Stayed 3 nights in Jul 2023
Response from Front Office Manager on Aug 6, 2023
Shalonda, Thank you so much for your glowing review. No power is such an inconvenience and I am very happy we were able to help you out! Hopefully next time we see you will be under better circumstances for you! Have a great day!

2/10 Terrible

Joshua

Stayed 2 nights in Jul 2023
Response from Front Office Manager on Aug 27, 2023
It looks like you did not enjoy your stay. We strive for excellence and would love to know what we could do to improve.

4/10 Poor

Evan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was amazing except, everytime me and my friends were going to our room, each one of them were asked which room they were in, and was asked what they were there for. I bought 3 rooms(4 people in each) and never exceeded the occupancy in a room. I feel it’s no business why we are here, but we told them it’s just for a bachelor party and then started asking if we had 15 people up their. We had 10 total out of 3 rooms which fits the criteria. Just felt like we were profiled, and harassed
Stayed 2 nights in Jul 2023
Response from Front Office Manager on Jul 24, 2023
I apologize you were made to feel that way it was not our intent by any means. The safety and satisfaction of all of our guests is our number one priority. I do hope the bachelor party was a success and our congrats to the groom!

2/10 Terrible

Christopher

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Front Office Manager on Jul 24, 2023
I am sorry you did not have a great experience and certainly would like to know why so we could address the issues.

6/10 Okay

Azmi

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was fine but not excellent. The internet was off from 6 pm and consequently all tv channels until our checkout next morning, the reason we were told is the thunderstorm which was long over before the interruption. Briefly not worth the price/night.
Stayed 1 night in Jul 2023
Response from Front Office Manager on Jul 24, 2023
Thank you for staying with us. I do apologize that the the storm came thru during your stay taking out the internet...not our intent of course. It was frustrating on our end as well and I do hope you will stay with us again and can enjoy our inn to it's fullest!

10/10 Excellent

Thomas

Stayed 1 night in Jul 2023
Response from Front Office Manager on Aug 10, 2023
Thank you for the 5 out of 5! We are so pleased you enjoyed your stay with us and hope to see you again!

8/10 Good

Shilo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel. The AC unit was very loud in the room, but overal a good experience
Stayed 1 night in Jul 2023
Response from Front Office Manager on Jul 24, 2023
Thank you for staying with us. My sincerest apologies for the noise of the AC we will have that looked at! I am glad you enjoyed the rest of your stay and hope to see you again.

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, locations a okis
Stayed 1 night in Jul 2023
Response from Front Office Manager on Jul 11, 2023
Thank you for staying with us. We are so happy you enjoyed your stay at our inn and hope to see you again!

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Front Office Manager on Jul 2, 2023
We are so glad you enjoyed your stay at our Inn and hope to see you again!

4/10 Poor

Jeannette

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Depressing room
The first room had crumbs all over the floor. They moved me to 206. Very depressing decor. The carpet still had loose threads like it hadn’t been vacuumed. The shower. The shower head is nothing. Something from the 70’s. Getting the water temperature ok is impossible. The control is weird. Standing in the plastic tube you feel the give like it will fall through. I weigh 121 pounds! The sofa is weird two tone azure color. The pillows on the bed are like old rocks. The towels scratchy. The products for the shower cheap. The elevator never came. Nor the service elevator. They have a note up saying high demand. A worker said they just don’t work. Had to carry my suitcase down the stairs. The only upside. A lovely woman who works in your restaurant and the chocolate chip cookies. You have an amazing location. So much potential. This desperately needs some TLC.
Stayed 3 nights in Jun 2023

6/10 Okay

Connie

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
For the most part, it was a nice stay. Everything was clean and the bed was comfortable, however the air did not work very well and if I had not brought a fan it would have been miserable. We had it turned to 67 and it was still reading 79.
Stayed 1 night in Jun 2023
Response from Front Office Manager on Jul 2, 2023
Thank you for staying with us! I am so sorry you had issues with your AC. We have looked into it and resolved the problem. Please contact me directly if you are in the area again so I can personally ensure a great stay at our Inn! Stevie

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It’s dated with popcorn ceilings but maintained well. Dining and bar was mostly empty.
Stayed 3 nights in Jun 2023
Response from Front Office Manager on Jun 25, 2023
Thank you for staying with us and we do hope to see you again.

10/10 Excellent

Mark, Wyoming

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location near shopping.
Stayed 1 night in Jun 2023
Response from Front Office Manager on Jun 25, 2023
Thank you for staying with us. We are glad you enjoyed your stay and that you got to experience the fine shopping across the street from us!

10/10 Excellent

Crystal

Stayed 2 nights in Jun 2023
Response from Front Office Manager on Jul 11, 2023
We are so happy you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Front Office Manager on Jun 14, 2023
We are so happy you enjoyed your stay with us and hope to see you again!

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
I’d go back here anytime.
Stayed 2 nights in May 2023
Response from Front Office Manager on May 25, 2023
Thank you! We are so glad you enjoyed your stay with us and do hope to see you again!

8/10 Good

Felica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Front Office Manager on May 23, 2023
We are happy you enjoyed your stay here at The Somerset Inn! Hope to see you on a return trip!

10/10 Excellent

Sylvia

Stayed 1 night in Dec 2022
Response from Front Office Manager on May 11, 2023
Thank you for taking time to leave a review! We are so glad you enjoyed your stay with us and certainly look forward to your return!

6/10 Okay

Anthony

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Decent property. Run down a bit, no housekeeping service, and coffee was terrible. But safe and fairly clean
Stayed 1 night in Apr 2023
Response from Somerset Inn on May 8, 2023
Hello Anthony! Thank you for the kind remarks regarding the cleanliness and safety of our hotel -- two of the most important factors when running a successful hotel. For future reference, housekeeping services are available on request -- as automatic daily housekeeping services are no longer viewed as environmentally friendly. Please let us know more detail about your coffee remark - we offer several options of coffee at the hotel, we're curious in which coffee you are referring? Thank you for staying at the Somerset, we hope to welcome you again in the very near future. The Somerset Staff

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Somerset Inn on May 5, 2023
Dear Anonymous, Please let us know how we can assist in making your next hotel stay a ten! Your business is important and we want to make your future visits as enjoyable as possible. Thank you, The Somerset Staff

2/10 Terrible

Jasmine

Stayed 1 night in May 2023
Response from Somerset Inn on May 5, 2023
Dear Jasmine,Please give the hotel a call so that we can review with you your visit with us. The word you used as a descriptor is not one that we've encountered before regarding our hotel, and therefore we would like to better understand your grievance. Thank you. The Somerset Staff

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really would like a fridge and a microwave!
Stayed 1 night in Apr 2023
Response from Front Office Manager on Apr 23, 2023
Thank you for staying with us! I am glad you enjoyed your stay and hope to see you again. We do have rooms with refrigerators in them for future reference and have a publicly accessible microwave for all of our guests!